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Bayne-Jones Army Community Hospital Pharmacy Topic: Decreasing wait times for patients

Bayne-Jones Army Community Hospital Pharmacy Topic: Decreasing wait times for patients. Case Study Robert A. Hess 7 April 2013. Situation. An established military pharmacy in the process of restructuring itself Aspiring to gain a better understanding of its customer's needs.

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Bayne-Jones Army Community Hospital Pharmacy Topic: Decreasing wait times for patients

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  1. Bayne-Jones Army Community Hospital PharmacyTopic: Decreasing wait times for patients Case Study Robert A. Hess 7 April 2013

  2. Situation • An established military pharmacy in the process of restructuring itself • Aspiring to gain a better understanding of its customer's needs

  3. Challenges / Goals The challenges facing us are in: • Dealing with specific personnel issues • Addressing personnel needs and shortages

  4. Actions The actions we’ll take to address these challenges: • Analyze customer satisfaction • Identify the wait time the pharmacy wanted to maintain • Compile input and research from customers to assess the organization's performance • Determine the areas of improvement necessary to align processes with the in-house strategy

  5. Result Our actions will result in: • An approach and recommendations that will guide the pharmacy for the future

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