“Handling complaints ” Conformity Assessment Workshop Geneva 16-17 March 2006 CTBT / WTO Anna Camboim International Affa

1. “Handling complaints” Conformity Assessment Workshop Geneva 16-17 March 2006 CTBT / WTO Anna Camboim International Affairs Inmetro, Brazil

2. Inmetro`s activities: • Scientific and Industrial Metrology • Legal Metrology • Regulatory Agency • National Accreditation Body • Brazilian TBT/WTO Enquiry Point

3. Call center Integrated System in RBMLQ (Brazilian Network on Legal Metrology and Quality) Product Analysis Program Brazilian TBT/WTO Enquiry Point Interaction channels

5. Call center services

8. DIPAC - Conformity Assessment Programs Division DIVEC - Conformity Verification and Control Division DIVIQ - Orientation and Quality Incentive Division

11. Product Analysis Program Products analised: 140 Products brand: 1437

12. Brazilian TBT/WTO Enquiry Point Information Management

13. 1400 1200 1000 800 600 400 200 0 476 0 348 657 703 0 347 1100 633 85 534 720 2001 2002 2003 2004 2005 45 72 29 18 1319 862 854 61* Score-cards (2001-2005) New subscribers to Alerta Exportador! *including Addenda, Corrigenda and Revisions Requests for info/Complaints Overall otifications to TBT/WTO (excluding BRA) Brazilian Notifications

14. Exports US$ billions FOB (12 months - accumulated) Requests for Information to Inmetro (12 months - accumulated)_)

15. Thank you!