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Northern Ireland. Presented by Gurbux Singh & Martin Eves 16 October 2012. Who are we?. Serco is a global 100 FSTE public services company with 50 percent of business outside of the UK

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northern ireland

Northern Ireland

Presented by

Gurbux Singh & Martin Eves

16 October 2012

who are we
Who are we?
  • Serco is a global 100 FSTE public services company with 50 percent of business outside of the UK
  • We work for national and local government across public services in health, education, transport, science and defence
  • 50 years\' experience of helping our customers achieve their goals
    • We run:
      • Prisons
      • Railways
      • Electronic Monitoring
      • PECS
      • Immigration
      • Leisure
      • Defence
      • Health
      • Education
      • Environmental Services
      • BPO
      • Transportation
    • We work with Governments:
      • UK
      • European Union
      • US
      • Australia
      • India
      • Africa
serco ireland presence capabilities
Serco Ireland Presence & Capabilities
  • Integrated Facilities Management including:
      • Belfast Roads Service
      • State Street Bank
      • Pfizer Ireland
      • Deloitte Ireland
      • Invest Northern Ireland
  • Retail
      • Aldi Ireland – Facilities Management Contract
      • Boots Retailers – Hard Services Facilities Management
  • Northern Ireland Civil Service – Cleaning & Catering Services
  • Northern Ireland Water – Water Quality Sample & Transport
welfare services overview
Welfare Services Overview
  • Entered in to welfare-to-work market October 2009 through FND
    • Introduced a new model of delivery with 100% subcontracting
    • Delivered 25,000 people in a year in to work
  • Entered Work Programme supporting 45,000 long-term unemployed individuals
    • Outcome based contract with approximately 40 subcontractors
    • We also deliver two NOMS and ESF Contracts
key features of serco model
Key Features of Serco Model
  • Service Integrator
    • Prime / subcontracting
    • 100% supply chain management
    • Combined strength of 100 FSTE company with expertise of local providers and key stakeholders
  • Build a network with a wide range of providers including – Voluntary third sector, charitable, private and public organisations
  • Payments by results, outcomes focused
    • Front loaded payment method to ensure case flow to the supply chain
    • Building capabilities and capacities
    • Open and transparent
  • Single case management system
    • Invested in an IT Solution to actively support our supply chain
  • Three phase delivery model
    • To enable change and to support our customers
  • Encouraging competition at local level
key features of serco model1
Key Features of Serco Model
  • Quality
    • Provide assurances to DWP, Risk management methodology, Quality Improvement Framework
    • Evaluating provider processes
    • Project management of all audits
    • Market share shift
  • Compliance
    • Protection of the public purse
    • Prevent and detect inaccurate performance
    • Minimise the risk of fraud
    • Integrity of data
  • Information Security
    • Protection of DWP data
    • Support the network with information security matters
    • Report all breaches to DWP
welcome direction of travel del ni
Welcome Direction of Travel – DEL NI
  • Focus on employment outcomes rather than prescribed processes
  • Target those most in need
  • Create stronger incentives for helping those participants who are further from work
  • Ensure that participants get the support they need
  • Deliver value for money for the taxpayer
  • Reduce prescription for providers
  • To build the right market for the future
shifting dynamics of service procurement
Shifting Dynamics of Service Procurement
  • Steps 2 Success is a procurement that is different to the shape of existing delivery models:
    • Milestones are changing;
    • Geographies are increasing;
    • Diversity of service delivery will be enhanced;
    • Innovation will be pivotal to success.
  • All of this means more pressure on working capital:
    • Revenue streams are pushed to the right;
    • Investment in solution and delivery methodology is required.
moving towards payment by results
Moving Towards Payment by Results

As services providers we face new challenges:

  • Uncertainty:
    • Payment is based on future performance;
    • Little or no performance history;
    • Future economic activity is unknown.
  • Risks:
    • There will be a funding gap;
    • If we don’t perform the gap will widen;
    • How do we know our forecasts are correct?
  • Structure:
    • Business might not be set-up for the change;
    • Working capital (and access to it) is critical;
    • How long since we really addressed our overhead?
payment from future milestones cashflow management is critical
Payment From Future Milestones – Cashflow Management is Critical

SUSTAINMENT

SUPPORT

OVERHEADS

START FEE

JOB START

START FEE

MEETINGS

SUPPORT

OVERHEADS

CASHFLOW

INTERVIEWS

TRAINING

TRAVEL

OVERHEADS

0

TIME

payment from future milestones
Payment From Future Milestones

START FEE

CASHFLOW

JOB START

INTERVIEWS

TRAINING

TRAVEL

OVERHEADS

SUSTAINMENT

MEETINGS

SUPPORT

OVERHEADS

0

TIME

addressing these changes
Addressing These Changes
  • Good News:
    • There will be funding albeit a different nature;
    • We will have time to deliver;
    • Milestone recognition gives us more opportunities to achieve;
    • Upfront service fee or engagement fee will help;
    • Over achievement will be incremental.
  • But we MUST:
    • Innovate our solution;
    • Deliver performance;
    • Look at new sources of funding.
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