New fare payment systems update
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New Fare Payment Systems Update. Presentation to Capital Program Oversight Committee May 23 , 2011. Agenda. Goals Concept Challenges Moving forward. MTA goals. Lower cost of revenue collection Average 15¢ cost per revenue dollar collected Integrate fare payment across modes & agencies

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New Fare Payment Systems Update

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New fare payment systems update

New Fare Payment SystemsUpdate

Presentation to

Capital Program Oversight Committee

May 23, 2011


Agenda

Agenda

  • Goals

  • Concept

  • Challenges

  • Moving forward


Mta goals

MTA goals

  • Lower cost of revenue collection

    • Average 15¢ cost per revenue dollar collected

  • Integrate fare payment across modes & agencies

  • Substantially reduce cash use

  • Speed up performance at turnstiles & fareboxes

    • Speed up bus boarding and reduce dwell times

  • Future-proof


  • Fare payment concept

    Fare payment concept

    • Account-based, not card-based

      • More like E-Z Pass, less like MetroCard

    • Account may reside with bank, MTA, mobile phone network or other 3rd party provider

    • For entry, customer will tap, not swipe, at readers on turnstiles and fareboxes

    • Tap contactless credit/debit card, prepaid card, phone or MTA Card


    Fare payment concept cont

    Fare payment concept (cont.)

    • Encourage customers to self-serve on-line, at ATMs and kiosks, and via widespread external network of retail merchants

    • Leverage existing payment industry infrastructure, products and services

    • Use relatively inexpensive and commercially available off-the-shelf-hardware and software

    • Applicable to all modes and agencies

    • All agencies involved in concept development

    • All agencies have or will have pilots


    Commuter railroad pilots

    Commuter railroad pilots

    • One pilot for each LIRR and MNR

      • On-board and off-board payments

    • Plus test handheld devices

    • Pilots commence in 1Q 2012


    Industry outreach

    Industry outreach

    • Suppliers

    • Transit authorities


    Industry outreach suppliers

    Industry outreach: Suppliers

    • Widespread industry interest about this project

    • May 10: 150 representatives from 80 vendors

      • Payment industry including banks and other issuers, card brands, acquirers

      • System integrators

      • Hardware manufacturers

      • Wireless network carriers

      • Fare collection system suppliers

      • IT service companies


    Industry outreach transit authorities

    Industry outreach: Transit authorities

    • Current implementations of open payments

      • London (TfL)

      • Salt Lake City (UTA)

    • In close contact with major US transit systems that are procuring open payment systems

    • Working with regional partners on seamless intermodal travel

      • NJT

      • PANYNJ/PATH


    Fare payment challenges

    Fare payment challenges

    • Installation of bus readers

    • Managing commercial relationship with payments industry

    • Subway communications networks

    • MTA-issued card & reload network

    • Transition from MetroCard

      • Customers

      • Employees

    • Effective communication


    Moving forward next 6 months

    Moving forward: Next 6 months

    • Develop detailed requirements for MTA-issued card and reload network

    • Develop Project Plan: requirements, cost estimate, schedule, procurement strategy

    • Develop payments industry negotiation strategy

    • Finalize subway communications networks plan

    • Select System Integrator

    • Install hardware on Staten Island buses


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