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Limited English Speaking SMP Discussion Groups

CLESE is a non-profit membership organization that provides leadership, education, and advocacy for limited English speaking older adults. They collaborate with AgeOptions and other agencies to promote healthy aging and access to services. They also partner with the Illinois SMP to provide outreach to limited English speaking beneficiaries.

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Limited English Speaking SMP Discussion Groups

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  1. Limited English Speaking SMP Discussion Groups

  2. What is CLESE? • CLESE-Coalition of Limited English Speaking Elderly-is a non for profit membership organization with the mission of providing leadership, education and advocacy to limited English speaking older adults, so they can have access to services and programs they need. • CLESE collaborates with AgeOptions and the aging network in Illinois to educate ethnic communities and ethnic seniors about older adults services and promote healthy aging. • CLESE is a statewide coalition well known in the country for it unique approach to service delivery to the limited English speaking seniors. • Currently, CLESE has 54 member organizations which together serve about 200,000 per year out of whom 75% are people 60 years and older.

  3. CLESE & AgeOptions: A Long Partnership • The Illinois SMP has partnered with CLESE to provide SMP outreach to limited English speaking (LES) beneficiaries for over a decade • CLESE and their member agencies helped us translate a lot of our materials into 13 non-English languages • CLESE member agencies have also come up with great ideas for new outreach materials

  4. Is Our LES Outreach Effective? • Does the message we use for English speaking beneficiaries work in limited English speaking communities?

  5. Discussion Group Goal • To gain a better understanding of culturally appropriate ways to talk about health care fraud and encourage limited English speaking consumers to prevent and report fraud

  6. Five Questions • What do you like about your health care benefits? • If you had questions about your health care benefits, who would you ask? • Have you seen [fraud] in your community? • In your own words, why should you care about [health care fraud]? • Anything else you’d like to share?

  7. Five Local Agencies Host Groups

  8. Planning for Each Group • Two staff from local agency: • Facilitator • Notetaker • Discussion entirely in the non-English language • 1 hour for discussion • 30 minute debriefing afterwards with AgeOptions and CLESE staff

  9. Lessons Learned • Work with local agencies • Use phrases that the community will understand • Fraud impacts communities differently • Listen to professionals working in community and their creative ideas

  10. Lessons Learned • Work with local agencies • Build relationships and partnerships with local agencies serving LES populations • We would never be able to do this without our partnership with CLESE and the relationship with their member agencies • Many participants were knowledgeable about fraud because of CLESE outreach efforts

  11. Lessons Learned • Use phrases that the community will understand • E.g., “Health care benefits” instead of Medicare, Medicaid, dual-eligible, Marketplace, MMAI, etc. • Ask the community leaders or service professionals

  12. Lessons Learned • Fraud impacts communities differently • Korean community in Chicagoland has rampant fraud (e.g., so much unnecessary DME that buildings have lending closets of unused equipment) • Arabic speaking beneficiaries cannot get basic health care services or appropriate referrals –fraud is not number one priority

  13. Lessons Learned • Listen to professionals working in community and their creative ideas • MSN is only available in English and Spanish • Service coordinator serving Chinese speaking older adults tells them to scan their MSN for: • Dates • Doctors • Dollars

  14. What’s Next? • Advocate for MSN in more languages (currently only in English and Spanish)* • Use this feedback for future outreach materials * CMS recently made MSNs available in Braille, large print, audio and data CD

  15. Thank you! Presenters: Jason Echols, AgeOptions Grace Nawakowski, CLESE Questions? Email or call Jason EcholsJason.Echols@ageoptions.org(708)383-0258 For more information on CLESE, visit www.clese.org This project was supported, in part by grant number 90MP0216, from the U.S. Administration for Community Living, Department of Health and Human Services, Washington, D.C. 20201. Grantees undertaking projects under government sponsorship are encouraged to express freely their findings and conclusions. Points of view or opinions do not, therefore, necessarily represent official Administration for Community Living policy.

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