Technical Communication, Principles and Practice, 2/E. Meenakshi Raman , Group Leader, Humanities and Management, BITS Pilani, Goa Sangeeta Sharma , Associate Professor of the Languages Group at BITS, Pilani. Chapter – 1 Introduction to Communication. Agenda Communication : Definition
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Technical Communication, Principles and Practice, 2/E
Meenakshi Raman,Group Leader, Humanities and Management, BITS Pilani, Goa
Sangeeta Sharma, Associate Professor of the Languages Group at BITS, Pilani
Chapter – 1
Introduction to Communication
Communication Competence is situational; ability to express views in an effective manner, to achieve goals and enhance relationship.
To communicate successfully, one has to learn how to control emotions .
Before communicating the message should be formulated according to the audience and purpose.
The purpose can be classified in to two broad categories:
Culture is a complex concept, with a variety of definitions. It involves elements that may vary across cultures:
Language is a system of words and sounds to communicate ideas in a meaningful way
Famous linguists Noam Chomsky and Saussure classified language as:
Artificial , Restricted , Abstract, Arbitrary
Creative , Redundant, Recursive
Four Major Communicative Skills (LSRW)
Features essential for effective communication:
Oral Forms of Communication:
Study physical movements of body parts.
Some Kinesics behaviors are deliberate.
Examples: Nodding head, blinking eyes, shrugging shoulder, waving hands, etc.
It is the study f physical space in interpersonal relations
Space is related to behavioral norms.
Edward T. Hall divides space into four Zones:
Communication can be divided into two types:
Follows a set pattern
Both oral and written
Always for a specific Audience
Frequently involves Jargons, graphics, etc
Informal in style and approach
No set pattern
Not always for a specific audience
Does not involve the use of technical vocabulary or graphics, etc.