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ER/IR Competence GIRN, 20 th October 2011. Andrea van Duijse VP HR Employee Engagement, ER/IR, Compliance. HR Strategy & Internal Communications. Agenda. About Shell ER/IR Competence Building Governance, global standards & philosophies Tools & Materials Measurement Group Exercise Q&A.

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er ir competence girn 20 th october 2011

ER/IR CompetenceGIRN, 20th October 2011

Andrea van Duijse

VP HR Employee Engagement, ER/IR, Compliance

HR Strategy & Internal Communications

slide2

Agenda

  • About Shell
  • ER/IR Competence Building
    • Governance, global standards & philosophies
    • Tools & Materials
    • Measurement
  • Group Exercise
  • Q&A
challenges
Challenges
  • ER/IR is essentially ‘learning by doing’ – how to give/get the experience before it’s needed
  • Deciding what’s global/generic from what’s local/specific
  • Risk based – eg how to negotiate to a mandate, global union agenda
  • Investment and focus over the long term
slide4

Governance & Networks

VP HR Operations (HR in Country) are accountable for ER/IR

Global ER/IR Net

EVP HR Strategy + VP HR Operations + Internal Comms + 2 businesses

(all 5 business units are represented)

Downstream

ER/IR Net

ER/IR Specialists

in country

+

HRM in Business

Country ER/IR Nets

ER/IR Manager + ER/IR Specialists

in a major country

global standards philosophies
Global Standards & Philosophies
  • Shell General Business Principles
  • Code of Conduct
  • People Standards
  • ER Philosophy
    • Articulates relationship with employees
    • Delivers on work environment, learning & development, communications & involvement, and performance & reward
    • Target audience: Supervisors, Senior leaders & HR
  • IR Philosophy
    • Employees have a safe work environment, are heard, grievances addressed, enjoy competitive terms & conditions
    • Good employee relations are the basis
    • Employee – line manager relationship is key
    • Local solution to local issues
    • Respect unions where present
    • Target audience: Country HR Mgrs, ER/IR Managers, Country Chairs, Site Mgrs
tools materials available 1 2
Tools & materials available 1/2

Reference

Materials

Training

Courses

  • HR Functional Excellence “4 Box Model” for the ER/IR Competence
  • Onboarding of new HR colleagues
  • E-learning Employee Engagement/ER/IR/Consultation Basicsfor supervisors & HR
  • ER/IR Sharepoint Site
    • ER & IR philosophies
    • Practical Guide to IR
    • Monthly external news items
    • Country sections
    • Good practices from around the world
    • Community, connections

On-the-Job +

Coaching

Professional

Experiences

tools materials available 2 2
Tools & materials available 2/2
  • Regional webcasts
  • Building awareness in the HR leadership teams
  • Senior Business Leader briefings
  • ER/IR Peer Reviews for key countries
  • Capability building on international ER/IR
    • Regional webcasts, raising awareness of global union agenda
    • ER/IR Peer Reviews, using country ER/IR managers to review a country in a different continent
    • Unilever – CIPD accredited course on International ER/IR
  • External networks as sources of learning
measurement
Measurement
  • Annual Shell People Survey
  • Absence
  • Internal Communications surveys
  • Reputation tracker
  • Nr and type of grievances
  • Nr and type of disciplinary measures
  • Attrition rates
  • Use of contract labour
  • Market surveys
  • Manhours/business lost due to industrial action
  • The power of combining all the data and making sense out of it.
slide9

GROUP EXERCISE

3 Groups: (vote with your feet) – 30mins

  • Governance, global standards & philosophies
  • Tools & Materials
  • Measurement

Round Robin in your groups

  • What do you have in place in your company?
  • What works well? What does not?

Short report-out of highlights from your discussion (5 mins each)

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