This PPT gives tips on how to preserve your data before you send your storage device it to a data recovery service. Learn what no other data recovery company will tell you. This presentation was actually created for IT professionals, but all can benefit from the knowledge shared from our specialist. Visit: http://www.sertdatarecovery.com
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1750 N Florida Mango Rd #406
WPB, FL 33409
SERT Data Recovery was formed to offer affordable, reliable, and transparent data recovery services.Specialize in RAID, NAS, Mechanical and Firmware Hard Drive Repair, Broken Flash Drives, NAND RecoveryDevelopment Team With Over 25 Years ExperienceCLASS 100 ISO 5 Certified Clean Work BenchHIPAA Certified and CompliantLocal and National Services
Computer Repair, IT, and transparent data recovery services.
or Data Recovery Company?
SERVICE AREA and transparent data recovery services.
Data Recovery Principle and transparent data recovery services.
If you don’t know why the data is not accessible:if you don’t have the experience or technology to accurately diagnose and repair the problem… don’t try to recover the data.
What is Your and transparent data recovery services.Success Rate?
We have a 100% success rate
on “recoverable” cases.
Previously Worked On: 80%
Catastrophic Head Crash: 20%
Data Recovery Process and transparent data recovery services.
Do Your Due Diligence – Ask The Right Questions
(What happened to the drive, did it fall, was it bumped or banged, making any noises, what has been done to it so far, is it spinning, does it get power)
Identify the Symptoms (Tell me what happened)
Determine the Cause
Develop/Implement a Plan
Recover the Data
I Don’t Want My and transparent data recovery services. Drive Repaired…
I Just Want My Data Back
1. Hard Drive Repair
The process of bringing a failed or failing drive to a fully functional condition temporarily in order to image the drive. (Firmware or Hardware Failures)
2. Data Recovery
This is where the files are actually recovered from the drive to a stable and safe environment to be delivered back to the client. (Advanced Recovery Utilities)
Common Disaster Areas and transparent data recovery services.
1. Deleted Data
The safest time to use recovery software is when you know the data has been deleted. Most users install it on the same drive they are recovering from. HFS+ is the least forgiving in recovering data that has been deleted.
2. Failing Drives – Do Not Run Check Disk
If you don’t know why the drive is failing, or if it has bad sectors, using software to recover the data is like playing Russian roulette. Depending
on why it is failing, it will cause the drive to fail quicker
and potentially damage the drive to the point it is not
repairable or recoverable.
The First Thing Everyone Does Is The Worst Thing
When a drive experiences any shock, there is at least a 50% chance the read/write head assembly has come out of alignment or even worse, come out of its parking place. If the drive is spinning and this happens, the chance of damage rises drastically.
What is the first thing everyone does?
Causes file system and file corruption
Software will get stuck in most cases
Drive must be imaged using special hardware to avoid killing the drive
Do not run check disk
Cannot be repaired
Do you know what your looking for?
Do you know how to fix it when you find it?
Are you in a safe environment?
Last resort for professionals
Don’t do it!
Needs to be done in a certified clean room.
Finding a donor requires almost finding an exact match.
Donor vendors know what the drives are being used for.
Platter damage will ruin the donor heads.
Can’t you just take the platters out and suck the data off?
Can’t you just take the platters out and put them in another drive?
The only time a recovery warrants a platter swap is when the motor/spindle is seized. Very few companies in the US can do this procedure.
Usually a drive will click because the heads cannot read the service area on the platter and does not know where to go next. Some times this is due to corruption to the modules located in service area.
Clicking drives do not automatically need a clean room, or head swap.
Many firmware related issues cause clicking
Platter damage will cause a drive to click
Bad Heads also will cause a drive to click
Plain and simple. GAME OVER….
No printed circuit board
All components inside the memory chip itself
Requires knowing the pinout
Very difficult to reverse engineer
Power down immediately
Do not force back online
Do not reinitialize
1 & 2 drives down
Need to know why the failure occurred
Basically don’t do anything you would not bet your life on
Tech support is NOT your friend
Do not run disk utility or check disk
Do not reinitialize
Do NOT use the default/proprietary array configurations BeyondRAID (Drobo), SHR (Synology Hybrid RAID)
Always set RAID to custom RAID 5 or 6
Need the box for recovery 90% of the time
On May 19 at 10:13 AM the disk in the 3rd slot from the top with serial number XXXXXXXXXXXXXXXX was power cycled because it had become unresponsive and when it was redetected it was assigned a new logical disk number.At that point the array is down one drive so the Drobo started data protection.While trying to complete, the disk with serial number YYYYYYYYYYYYYYYYYYYYY started misbehaving causing the Drobo to reboot because now this disk was critical to the operation of the array.If you can get a good clone of the disk we should be able to get the array stabilized.Kind Regards,XXXX X.Technical Support Agent
SERT Data Recovery and transparent data recovery services.
Free Evaluation on drives without previous attempts to recover data (includes software)24 – 48hr DiagnosticsIf we don’t recover the data – You don’t pay the recovery fee
1750 N Florida Mango Rd #406
WPB, FL 33409