Improving services and performance toolkit for effective front line services to youth
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Improving Services and Performance Toolkit for Effective Front-line Services to Youth. Module Seven: Evaluation/Measuring Outcomes. Module Seven Objectives. Understand the importance of evaluation/measuring outcomes

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Improving services and performance toolkit for effective front line services to youth

Improving Services and PerformanceToolkit for Effective Front-line Services to Youth

Module Seven: Evaluation/Measuring Outcomes


Module seven objectives

Module Seven Objectives

  • Understand the importance of evaluation/measuring outcomes

  • Connect evaluation tools to the short and long-term goals and objectives of the youth served

  • Be aware of tools that help case managers efficiently manage a case load


Purpose of evaluation

Purpose of Evaluation

  • Vital for:

    - Organizational planning

    - Continuous improvement of services

    - Assessment of cost effectiveness

  • Measures how young people are benefiting from case management


Improving services and performance toolkit for effective front line services to youth

Purpose of Evaluation, Continued:

  • Evaluation and MIS should relate directly back to the short and long-term goals and objectives set out in each young person’s case plan and enable the case manager to measure success

  • Identifies areas for institutional change or the need for changes in the case management system


Tools

Tools

  • Monthly/quarterly progress reports

    - Agency reports

    - Individual case manager reports

  • Analysis of use of services

    - Quality assurance teams

  • Case file review check list

  • Customer satisfaction survey results

  • Focus Groups

    See Examples in Manual


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