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Dashboard/KPI Project Update

Dashboard/KPI Project Update. By David Nunn. Agenda. Dashboard/KPI Project Goal and Rationale Approach Progress Solution Next Steps. Project Goal and Rationale. Goal

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Dashboard/KPI Project Update

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  1. Dashboard/KPI Project Update By David Nunn

  2. Agenda • Dashboard/KPI Project Goal and Rationale • Approach • Progress • Solution • Next Steps

  3. Project Goal and Rationale • Goal • Implement a dashboard reporting tool to be utilized by INROADS management for tracking organizational Key Performance Indicators (KPIs) in order to improve performance • Rationale • Early identification of potential performance issues • Provides business intelligence for making organizational corrections and improvements • More timely updates on organizational KPIs • Facilitates objectivity in making organizational decisions

  4. Approach • Collaborate with INROADS COO • Leverage work already underway in measuring operational KPIs • Utilize experienced resources offered by MetLife • Develop in-house solution

  5. Progress (December – February) • December • Met with INROADS CEO and COO to discuss project deliverables • Met with INROADS Board chair, CEO, and COO • January • Met with MetLife Project Manager • Demonstration of MetLife dashboard tool • Produced pace-to-goal projections based on historical performance • Created various other performance charts • February • Created dashboard charts for Board portal

  6. Progress (March – May) • March • Changed scope in favor of Balanced Scorecard methodology • April • Researched off-the-shelf solutions • May • Presented solution to INROADS Executive Leadership Team • Met with ELT to agree on KPIs

  7. Balanced Scorecard/KPI Methodology • Assessment • Strategy • Objectives • Strategy Map • Performance Measures • Initiatives • Automation • Cascade • Evaluation Source: Balanced Scorecard Institute

  8. Balanced Scorecard/KPI Methodology

  9. Dashboard Solution Demonstration

  10. Next Steps • Finalize departmental, business unit, and enterprise KPIs • Create routines for data population • Launch September 2011

  11. Thank you David Nunn dnunn@INROADS.org

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