EMERGENCY EVENT TRAINING

1. SESSION TWO:1) Fire2) Explosion3) Demonstrations and Other Police Activity4) Chemical/Biological5) Bomb Threat/Suspicious Package6) Criminal Activity7) Workplace Violence8) Pandemic/Contagious Disease9) Hazmat10) Fire Warden Training11) Active Shooter EMERGENCY EVENT TRAINING

2. FIRE FIRE PRE-INCIDENT PLANNING SHELTER-IN-PLACE PROCEDURES • Property Manager collects tenant contact list, cell phone, BlackBerry, and radio, and reports to main lobby • Using PA or alternate system, Property Manager • Informs tenants of what has occurred, location of problem, and steps taken • Instructs tenants to remain in office or report to internal assembly areas • Updates tenants often • If warranted, engineer reserves elevator connected to emergency generator for relocation to different floors; secures the remainder • Familiarize new staff with building systems and emergency procedures within five days • Ensure staff understands: • Whether building has a full-evacuation or enhanced-alarm system • Which floors will go into alarm • The difference between full and partial evacuation • Conduct training for all building staff on fire protection and prevention systems and equipment once per year • Update quarterly the list of individuals requiring assistance during shelter in place or evacuation • Identify alternate incident command station • Identify internal and external assembly areas, with alternates, to be used by tenants and building staff • Designate alternate locations for business continuity should management office and/or mechanical penthouse become damaged or inaccessible • Conduct annual fire warden/monitor training • Post operating instructions for life safety systems, as per local fire code, in fire control room • Become familiar with emergency announcements for PA system, electronic communication, etc. (see Announcement Section for samples) • Follow procedures for system testing, maintenance, and certification of all life safety equipment • Provide regular fire safety training and drills for staff, tenants, and occupants as per local code • Prepare fire safety plan as per local code and remind tenants to do the same. EVACUATION PROCEDURES • Engineer reports to fire control room • Property Manager collects tenant contact list, cell phone, BlackBerry, and radio, and reports to main lobby • Using PA or alternate system, Property Manager • Informs tenants of what has occurred, location of problem, and steps taken • Provides evacuation instructions, including which exit routes and external assembly areas to use • Updates tenants often • Engineer secures elevators • Building staff helps occupants requiring assistance as needed • Tenants account for employees; relay names and last known locations of missing persons to emergency personnel and building staff

3. FIRE FIRE STAFF RESPONSE • Property Manager implements partial or full evacuation (see Evacuation Procedures on top page) • Engineer meets responding emergency personnel and provides • Incident information • Building diagrams • Master keys • Other items as requested • TSC or engineer shuts down HVAC system • Property Manager contacts tenants to shut down independent HVAC system • Building staff reports injuries; provides first aid if trained • Designated staff responds to phone calls from tenants if safe to do so; otherwise, staff should evacuate • Attendant opens garage exit gates • Engineer silences alarm and closes sprinkler control valves only after receiving instruction from Fire Department personnel • Building staff and security confine radio use to essential communication, keeping airwaves free for critical information DETECTION • Activate alarm • Smell of smoke • Verbal Report • Visual sighting Is the fire inside or outside the building? Inside Outside STAFF RESPONSE • Property Manager implements shelter in place if appropriate (see Shelter-in-Place Procedures on top page) • Building staff and security close exterior doors and restrict entry and egress near fire • TSC or engineer shuts down or adjusts HVAC as appropriate • Property Manger contacts tenants to shut down independent HVAC systems whenever building systems are shut down • Building staff and security establish 300-foot safety zone around fire • Engineer meets emergency personnel • Building staff and security confine radio use to essential communication • INVESTIGATE • Determine location/size of fire and how quickly it is spreading • Two designated staff members carry radios and investigate area in alarm if fire is inside • Do not proceed alone • Proceed toward reported incident floor via stairwell • If using an elevator • Switch car to independent mode • Stop every 5 floors to insure elevator control • Exit at least 3 floors below reported incident and proceed via stairwell • Check if any steps were already taken (extinguisher used, floors evacuated, etc.) RESTORE • Isolate affected areas and control access • Take pictures of damage • Contact specialized vendors and repair damage (smoke, electrical, water, glass, etc) • Restore and reset building systems • Reset fire pumps, alarms, and other fire systems • Replace damaged sprinkler heads • Open sprinkler control valves • Service fire extinguishers • Recertify elevators and other critical equipment • Activate continuity plan if fire was located in management office or mechanical penthouse • Prepare incident report using RP standard template • Provide counseling services if needed NOTIFY • Call 911 with pertinent information if warranted • Provide building name and street address • Describe location and severity of flooded area • Report injuries • Give your name and phone number • Property Manager makes initial announcement to tenants ASAP and conveys • What is known • Steps being taken • What tenants should do • Notify TSC-escalate up • Alert security (to report to property if needed) • Notify retail, vendors, and adjacent properties (if appropriate) Yes Is the fire a threat to the building and occupants? No NOTIFY • When building is safe, notify • TSC an building staff • Tenants, retail, vendors, risk management and service providers

4. EXPLOSION EXPLOSION PRE-INCIDENT PLANNING SHELTER-IN-PLACE PROCEDURES • Stay alert to signs of possible explosive device, including • Vehicle or container that appears out of place • Suspicious or oversized package • Unusual device attached to chemical or flammable liquid container, or compressed gas cylinder • Written or verbal threat • Identify alternate command station • Identify internal and external assembly areas to be used by tenants and staff • Instruct tenants to identify windowless and enclosed shelter areas in their space with minimal number of vents (conference rooms, work areas, restrooms, pantries, etc.) • Designate alternate locations for business continuity should management office and/or mechanical penthouse become inaccessible • Encourage tenants to maintain emergency supplies • Check door and window seals often to ensure airtight conditions • Know location of tenant-controlled ventilation and HVAC units • Become familiar with emergency announcements for PA system, electronic communication, etc (see Announcement Section for samples) • Property Manager collects tenant contact list, cell phone, Blackberry and radio, and report to main lobby • Discontinues use of mobile devices and radio until threat no longer exists of possible secondary explosion • Using a PA or alternate system, Property Manager • Informs tenants of what has occurred, location of problem, and steps taken • Instructs tenants to remain in office or report to enclosed shelter areas • Directs tenants to draw curtains or blinds • Advises tenants to discontinue to use of mobile devices • Updates tenants often • Engineer secures elevators • Building staff, engineer and security discontinue use of mobile devices and radios until threat no longer exists of possible secondary explosion EVACUATION PROCEDURES • Engineer reports to fire control room • Property Manager collects tenant contact list, cell phone, BlackBerry, and radio and reports to main lobby • Discontinues use of mobile devices and radio while in or near building • Using PA or alternate system, Property Manager • Informs tenants of what has occurred, location of problem, and steps taken • Provides evacuation instructions, including which exit routes and external assembly areas to use (e.g., tenants directed away from explosion to upwind assembly area) • Advises tenants to open doors carefully and watch falling debris • If warranted, considers advising occupants to filter their nose and mouth with layers of cloth • Instructs t4nants to discontinue use of mobile devices • Updates tenants often • Engineers secures elevators • Building staff, engineer, and security discontinue use of mobile devices and radios while in or near building • Building staff helps occupants requiring assistance as needed and determines which hospital or hospitals are being used • Tenants account for employees; relay names and last known locations of missing persons to emergency personnel and building staff. EXPLOSION: INDICATIONS OF CHEMICAL RELEASE • Chemical agents often produce immediate symptoms • Symptoms often can be detected by pattern of mass casualties • Clustered within contained area if indoors • Downwind pattern if outdoors • Sick or dead birds or small animals may also be discovered • Symptoms of biological agents may not appear for days after exposure

5. EXPLOSION • WARNING • Be alert to possible secondary explosion • See applicable topics including bomb threat biological/chemical and gas leak • STAFF RESPONSE • Property Manager implements partial or full evacuation (see Evacuation Procedures on top page) • Engineer meets responding emergency personnel and provides • Incident information • Building diagrams • Master keys • Other items as requested • TSC or engineer shuts down or increases air depending on type of release, if any • Closes any HVAC dampers and turns off any fans between buildings as needed • Shuts down any air handling units in nearby or adjacent RP buildings as needed • Property Manager contacts tenants to shut down independent HVAC systems whenever building systems are shut down • Building staff reports injuries; provides first aid if trained • Designated staff responds to phone calls from tenants if safe to do so; otherwise, staff should evacuate • Attendant opens garage exit gates • Security closes loading dock • Building staff determines whether damaged area should be sealed off • Do not use lighters or matches or touch light switches if suspicion of gas leak DETECTION • Loud Sound • Verbal Report • Visual Observation • Surface Rocking • INVESTIGATE • Did the explosion occur inside or outside the building? • Did the building suffer structural damage? • If inside, are any alarms going off? • If outside, contact TSC for wind direction • What is the source of the explosion? • Accidental (gas leak, incompatible chemicals, over pressurized container) • Intentional (bomb device) • Did it disperse any materials? • Be aware of secondary devices • Are there any casualties? • Is natural gas leaking, or any hazardous materials such as diesel fuel? • Is the building service equipment damaged (electrical, gas, water lines, or fire pumps)? • Are the media or government agencies providing information? • Pentagon has chemical sensors in some locations Did the explosion occur outside or inside the building? Inside Outside • STAFF RESPONSE • Property Manager implements shelter in place if appropriate (see Shelter-in-Place Procedures on top page) • TSC or engineer shuts down HVAC system • Closes all air intakes and dampers, including exhaust dampers, as needed • Property Manager contact tenants to shut down independent HVAC systems whenever building systems are shut down • Building staff and security implement lockdown • Direct anyone outside to immediately see shelter if safe to do so • Close all windows and exterior doors • Restrict egress and entry, including retail • Post signage on building’s entrances that reads “Sheltering in Place: No Entry” • Determine if all internal doors should be closed • Close loading dock • Engineer secures elevators • Property Manager considers advising tenants to seal off vents, if possible, in shelter-in-place locations • Building staff monitors local media for information • RESTORE • Take pictures of damaged areas • Contact specialized vendors • Clean up, decontaminate, or disinfect as necessary • Restore and reset building systems • Clean, service, and repair • Recertify critical equipment • Activate continuity plan if management office or mechanical penthouse is inaccessible • Prepare incident report using RP standard template • Provide counseling services if needed • NOTIFY • Call 911 with pertinent information: • Describe nature and location of incident • Provide details of other known hazards and injuries • Give your name, phone number and building address • Property Manager makes initial announcement to tenants ASAP and conveys • What is known • Steps being taken • What tenants should do • Notify TSC-escalate up • Alert security (to report to property if needed) • Notify retail, vendors, and adjacent properties (if appropriate) • NOTIFY • When service is restored, notify • TSC, building staff • Tenants, retail, vendors, risk management, and service providers EXPLOSION

6. DEMONSTRATIONS/OTHER POLICE ACTIVITY DEMONSTRATIONS/OTHER POLICE ACTIVITY PRE-INCIDENT PLANNING SHELTER-IN-PLACE PROCEDURES • Stay informed of upcoming outdoor events • Before scheduled activity, gather information about the group or cause, including any history of peaceful or disruptive events • Conduct online research • Consult police • Consider contacting a security vendor • After research is collected, provide information to tenants in advance so they may plan accordingly • Arrange for extra building security on day of event • Secure outside items and consider bringing small items inside • Identify alternate command station • Identify internal assembly areas to be used by tenants and staff • Instruct tenants to identify windowless areas with minimal number vents • Encourage tenants to maintain emergency supplies • Check door and window seals often to ensure airtight conditions • Know how to operate and shut down HVAC if TSC cannot do so remotely • Know location of tenant-controlled ventilation and HVAC units • Listen to local news media before and during event • Become familiar with emergency announcements for PA system, electronic communication, etc. (see Announcement Section for samples) • Property Manager collects tenant contact list, cell phone, BlackBerry, and radio, and reports to main lobby • Using PA or alternate system, Property Manager • Informs tenants of what has occurred, location of problem, and steps taken • Instructs tenants to remain in office or report to enclosed shelter areas away from windows and vents • Directs tenants to draw curtains or blinds • Instructs building staff and tenants to not antagonize or interact with demonstrators • Updates tenants often • Engineer secures elevators if warranted • Use plastic cable ties to secure doors in the event security system fails

7. DEMONSTRATIONS/OTHER POLICE ACTIVITY DEMONSTRATIONS/OTHER POLICE ACTIVITY DETECTION • Crowd or police activity • News media STAFF RESPONSE • Property Manager implements shelter in place if appropriate (see Shelter-in-Place Procedures on top page) • Building staff and security monitor outdoor activity • Close loading dock • Monitor entrances and exits, including retail and garage NOTIFY • Call 911 • Provide exact location and details of situation • Report any injuries • Gives your name, address, and phone number • Update TSC, building staff, tenants, retail and vendors • INVESTIGATE • What is the nature of the event and is it organized? • Is the gathering peaceful or disruptive? • Call security to monitor • How large is the crowd? • Are they on public or private property? • Are they attempting to enter the building? • Can the building be secured? • How quickly can backup security arrive if available? • Are emergency service disrupted? • Are roads blocked? • What is the media reporting? RESTORE • Building staff maintains communications with and receives instructions from emergency personnel • Engineer secures elevators • TSC or engineer shuts down HVAC system if tear gas is utilized • Building staff and security maintain lockdown • If demonstrators enter the premises, keep calm and be courteous • Report any injuries and call for medical assistance NOTIFY • When safe to end shelter in place, notify • TSC building staff, tenants, retail, and vendors STAFF RESPONSE • Property Manager implements partial or full evacuation (see Evacuation Procedures on top page) • Building staff and security implement lockdown • Close all windows and exterior doors • Restrict egress and entry, including retail and garage • Post signage on building’s entrances that reads “Sheltering in Place: No Entry” • Close loading dock • Monitor outside events and local news media for information • Prepare to secure elevators • Confine radio use to essential communication NOTIFY • Call 911 with pertinent information if warranted • Provide building name and street address • Describe location and type of crowd activity • Report any injuries • Give your name and phone number • Property Manager makes initial announcement to tenant ASAP and conveys • What is known • Steps being taken • What tenants should do • Notify TSC-escalate up • Alert security (to report to property if needed) • Notify retail, vendors, and adjacent properties (if appropriate NOTIFY • When safe to end shelter in place, notify • TSC building staff, tenants, retail, and vendors • Risk management and service providers RESTORE • Take pictures of any damage and review security camera footage if available • Contact specialized vendors and make repairs as needed • Prepare incident report using RP standard template • Provide counseling services if warranted Public Does the activity appear threatening? YES Is the activity on public or private property Private NO

8. BIOLOGICAL AND CHEMICAL BIOLOGICAL AND CHEMICAL SYMPTOMS SHELTER-IN-PLACE PROCEDURES • Property Manager collects tenant contract list, cell phone, BlackBerry, and radio, and reports to main lobby • Using PA or alternate system, Property Manager • Informs tenants of what has occurred, location of problem, and steps taken • Instructs tenants to remain in office or report to enclosed shelter areas away from windows, vents and elevator air shafts; may advise tenants to seal off shelter areas • Updates tenants often • Engineer shuts down elevators to prevent spread of contaminants throughout building • Chemical agents often produce immediate symptoms that may include • Red or watery eyes • Stinging or blistering skin • Localized sweating • Nausea • Seizures • Breathing difficulties • Loss of coordination • Loss of consciousness • Symptoms of chemical agents often can be detected by pattern of mass casualties • Clustered within a contained area if indoors • Downwind pattern if outdoors • Sick or dead birds or small animals may also be discovered • Symptoms of biological agents may not appear for days after exposure. Detection will likely come via • Wave of sick people seeking emergency medical treatment • Local health care workers reporting a pattern of unusual illness • Emergency report or broadcast announcing the danger after receiving medical reports of unusual illness EVACUATION PROCEDURES • Engineer reports to control room • Property Manager collects tenant contact list, cell phone, BlackBerry, and radio, and reports to main lobby • Using PA or alternate system, Property Manager • Informs tenants of what has occurred, location of problem, and steps taken • Provides evacuation instructions, including which exit routes and external assembly area to use (e.g., tenants directed away from contaminated areas to an upwind assembly area) • If warranted, considers advising occupants to filter their nose • Updates tenants often • Building staff helps occupants requiring assistance as needed • Engineer shuts down elevators to prevent spread of contaminants throughout building • Building staff and tenants segregate exposed people to prevent spread of contaminants • Everyone in building may have been exposed and should be decontaminated by first responders • Determine who has the greatest need for medical assistance • Building staff determines which hospital or hospitals are being used • Tenants account for employees; relay names and last known locations of missing persons to emergency personnel and building staff PRE-INCIDENT PLANNING • Identify alternate command station • Identify internal and external assembly areas to be used by tenants and staff • Instruct tenants to identify windowless and enclosed shelter areas in their space with minimal number of vents (conference rooms, work areas, restrooms, pantries, etc. • Designate alternate locations for business continuity should management office and/or mechanical penthouse become inaccessible • Encourage tenants to maintain emergency supplies • Check door and window seals often to ensure airtight conditions • Know how to operate and shut down HVAC if TSC cannot do so remotely • Post instructions near control panel if HVAC can be set to maximize intake of outside air to dilute chemical in building • Know location of tenant-controlled ventilation and HVAC units (e.g., restaurant hoods) • Become familiar with emergency announcements from PA system, electronic communication, etc. (see Announcement Section)

9. BIOLOGICAL AND CHEMICAL BIOLOGICAL AND CHEMICAL DETECTION • Localized • Suspicious envelope or package • Potentially large-scale • Unusual vapor, mist, liquid or cloud • Unexplained odors • Pattern of casualties • Abandoned chemical sprayer • Unexplained metal debris STAFF RESPONSE • Property Manager implements shelter in place (see Evacuation Procedures on top page) • TSC or engineer shuts down or increases air depending on release • Closes all air intakes and dampers, including exhaust dampers as needed • Property Manager contacts tenants to shut down independent HVAC systems whenever building systems are shut down • Building staff and security implement lockdown • Direct anyone outside to immediately seek shelter if safe to do so • Close all windows and exterior doors • Close interior doors if necessary • Restrict egress and entry, including retail • Post signage on building’s entrances that reads “Sheltering in Place: No Entry” • Determine if all internal doors should be closed • Close loading dock • Property Manager considers advising tenants to seal off vents, if possible, in shelter-in-place locations • Engineer, building staff, and security should • Be alert to possible second release • Confine radio use to essential communication, keeping airwaves free for critical information Is the release inside or outside the building? Outside Inside STAFF RESPONSE • Property Manager implements partial or full evacuation (see Evacuation Procedures on top page) • Engineer meets responding emergency personnel and provides • Incident information • Building diagrams • Master keys • Other items as requested • TSC or engineer shuts down or increases air depending or release • Closes any HVAC dampers and turns off any fans between buildings as needed • Shuts down any air handling units in nearby or adjacent buildings as needed • Property Manager contacts tenants to shut down independent HVAC systems whenever building systems are shut down • Building staff reports injuries; provides first aid if trained • Designated staff responds to phone calls from tenants if safe to do so; otherwise, staff should evacuate • Attendant opens garage exit gates • Security closes loading dock • Building staff and security confine radio use to essential communication, keeping airwaves free for critical information • Building staff determines whether contaminated areas should be sealed off • INVESTIGATE • Can the suspicious substance be identified? • Is it chemical or biological? • Is it inside or outside the building? • What is it proximity to occupants? • Is it contained or spreading? • If outside, contact TSC for wind direction • Are there casualties or common symptoms? • Are the media or government agencies providing information? • Pentagon has chemical sensors in some locations NOTIFY • Call 911 with pertinent information: • Describe nature and location of incident or release • Provide details of other known hazards and injuries • Give your name, phone number, and building address • Property Manager makes initial announcement to tenants ASAP and conveys • What is known • Steps being taken • What tenants should do • Notify TSC-escalate up • Alert security (to report if safe to do so) • Notify retail, vendors, and adjacent properties (if appropriate) RESTORE • Take pictures of any damage or contaminated areas • Contact specialized vendors • Clean up, decontaminate, or disinfect as necessary • Restore and reset building systems • Clean, service, and repair • Recertify critical equipment • Activate continuity plan if management office or mechanical penthouse is inaccessible • Prepare incident report using RP standard template • Provide counseling services if needed NOTIFY • When building is safe notify • TSC and building staff • Tenants, retail, vendors, risk management, and service providers

10. BOMB THREAT BOMB THREAT PRE-INCIDENT PLANNING SYMPTOMS • Create Bomb Search Team • Engineer • Security Officer • Property Manger coordinates efforts • Create and maintain bomb threat folders at three location • Property management office • Engineer’s office • Security console or office • Produce and place Telephone Bomb threat Checklist, Bomb Search Checklists, and Bomb Search Team contact information (including tenant representatives) in folders • Update monthly Bomb Search Team contact information • Stay alert to signs of possible explosive device, including • Vehicle or container that appears out of place • Suspicious or oversized package • Unusual device attached to chemical or flammable liquid container, or compressed gas cylinder • Check for suspicious items or packages while conducting routine building inspections • Identify alternate command station • Identify external assembly areas to be used by tenants and staff • Designate alternate locations for business continuity should management office and/or mechanical penthouse become inaccessible • Know how to operate and shut down HVAC if TSC cannot do so remotely • Know location of tenant-controlled ventilation and HVAC units • Become familiar with emergency announcements for PA system, electronic communication, etc. (see Announcement Section for samples) • Develop checklists with logical search patterns for each floor, common area, basement, garage, loading dock, and retail space • Service area • Electrical closet • Mechanical closet • Communications closet • Fire extinguisher/fire hose cabinets • Corridors • Restrooms • Elevator lobby • Disturbed ceiling tiles • Open or disturbed access panels or hatches • Tenant reception area • Closets • Large planters • Garbage cans • Kitchen or panty areas • Unknown, unidentified packages within tenant space • Search of premises could be conducted in following order • Any area identified by threat • Building exterior: star at building and work outward to 50 feet • Visually inspect cars in all parking areas of building • Interior areas with public access (including stairwells) • Non-public interior areas (including stairwells) • Secured interior areas • Outbuildings • Roof TELEPHONE BOMB THREAT • Telephone Bomb Threat Checklist • Produce checklist and make available to building staff and tenants • Keep near phones • Advise tenants to inform employees of Caller ID procedures • Encourage them to add procedures to checklist • Determine if threat is credible or not • Credible: Caller tends to prolong call and make demands • Often furnishes details 9location of device and reasons for planting it) • Calls repeatedly • Indications of hoax: Caller tends to be abrupt and hurried • Provides few details • Often does not call back

11. BOMB THREAT BOMB THREAT TELEPHONE BOMB THREAT CHECKLIST Note: Listen For Background Noises Identity of Caller Voice Speech Language ___Loud ___Fast ___Good ___Soft ___Slow ___Obscene ___High Pitch ___Distinct ___Poor ___Raspy ___Disturbed ___Deep ___Nasal ___Pleasant ___Stutter ___Intoxicated Accent Manner ___Local ___Calm ___Irrational ___Foreign ___Angry ____Incoherent ______Type ___Rational ____Emotional ___Coherent ____Nervous ___Deliberate ___Righteous ___Laughing Background Noise ____Office Machine ___Trains ___Factory Machines ___Music ___Animals ___Quiet ___Airplanes ___Voices ___Street Traffic ___Other Who Did You Notify About The Call? _______________________ Did the Caller Seem Familiar With The premises? _____________ If Yes, How? __________________________________________ • Follow These Instructions When A Telephone Threat Is Received: • Keep The Caller On The Line As Long As Possible • Ask Him/Her To Repeat The Message • Record Every Word Spoken By The Caller • Inform Caller That The Building Is Occupied • Pay Particular Attention To Background Noises Ask The Caller The Following Questions If Possible: • The Exact Location Of The Bomb_______________________ • The Time Set For Detonation__________________________ • What The Bomb Looks Like___________________________ • The Type Of Explosive It Is___________________________ • The Reason It Was Placed____________________________ Message Received From The Caller: Title____ Name Of Person Receiving The Call _________________ Date Of Call__________Time Of Call___________AM/PM Origin Of Call: Local____Long Distance____ Internal______ (Insert Company’s Caller ID Procedures Here) To Trace And Record The Number Of A Threatening all, Follow These Instructions:

12. BOMB THREAT BOMB THREAT DOCUMENT BOMB THREAT EVACUATION PROCEDURES • Telephone • Complete Bomb Threat Checklist • Attempt to trace call using company’s Caller ID procedures • E-mail • Leave threat message open on computer until assistance arrives • Print copy of message • Written • Rewrite threat verbatim on separate piece of paper and include additional information: location, date, time, witnesses , and surrounding circumstances • Handle original document as little as possible • If small enough, place original document in bag or envelope without folding, tearing, crumbling, etc. • In Person • Provide complete description of person and document what was said • Record when threat occurred and in which direction person was headed • Engineer reports to fire control room • Property manager collects tenant contact list, cell phone, BlackBerry, and radio, and reports to main lobby • Using PA or alternate system, Property manager • On threat, use elevators to speed up evacuation • Building staff, engineer and security discontinue use of mobile devices and radios while in or near building • Building staff helps occupants requiring assistance as needed • Tenants account for employees; relay names and last known locations of missing persons to emergency personnel and building staff • Property Manager accounts for building staff BOMB SEARCH PROCEDURES SUSPICIOUS PACKAGE INDICATORS • Property Manger coordinates bomb Search Team activities • Follows up immediately with person who received call to complete Telephone Bomb Threat Checklist • Notifies Bomb Search Team of situation and assigns specific areas to be searched • Confirms 911 has been called as necessary • Assigns staff member to meet emergency personnel • Meets with tenant representative to notify occupants • Considers if potential target is on premises • Inquires if bomb threats have been reported in area or city, with similar profile • Engineer and security collect appropriate bomb Search Checklist(s), then meet at fire control room for assignment • Coordinate search efforts with police if on premises • Conduct search with tenant representative • Handwritten or poorly typed • Misspelled words • Incorrect names or titles • Unusual stains or odors • Oddly shaped or lopsided • Excessive or no postage • Protruding wires • Hand delivered • No return address • Return address does not match postmark • Liquid-like sound • Resistance or pressure when opening • Bulky or rigid envelope

13. BOMB THREAT BOMB THREAT DETECTION • Telephone call • E-mail • Written • Verbal Rumor NOTIFY • Update 911 by telephone • Provide exact location and description of found item • Update TSC, building staff, tenants, retail and vendors • Notify adjacent properties, if appropriate NOTIFY • Call 911 by telephone and provide pertinent information: • Give building name and street address • Describe type of threat • Provide details including any trace information • Give your name and phone number • Notify by telephone or email • TSC, building staff, and tenants • Security (to report to property if needed) • Retail, vendors, and adjacent properties (if appropriate) • INVESTIGATE • What type of threat is it? • If by telephone, has the Telephone bomb Threat checklist been completed by the person who received the call? • Were specific details provided, such as a description of the device and its location? • Was a reason for the threat expressed? • Did the threat come from a stranger or a known person? • Are there any notable circumstances at the time of the threat, such as a recent employment issue? • Does the threat appear credible? • Should a search be conducted? • STAFF RESPONSE • Property Manager implements building evacuation (see Evacuation Procedures on top page) • Designated staff member meets responding emergency personnel and provides • Incident information • Building diagrams • Master Keys • Other items as requested • TSC or engineer secures building systems as necessary • Designated staff responds to phone calls from tenants if safe to do so; otherwise, staff should evacuate • Attendant opens garage exit gates if safe to do so SEARCH • Property Manger coordinates bomb search activities (see Bomb Search Procedures on top page) • Bomb Search Team conducts search (see Bomb Search Procedures on top page) • Building staff, engineer and security turn off all mobile devices and two way radios; use alternate means of communication • Security closes loading dock • Monitors entrances and exits, including retail and garage Is the threat credible? Yes No RESTORE • Take pictures of any damage areas • Contact specialized vendors as necessary to clean , service and recertify critical equipment • Restore and reset building systems • Activate continuity plan if management office or mechanical penthouse is inaccessible • Prepare incident report using RP standard template • Provide counseling services if needed NOTIFY • Inform TSC, building staff, and tenants, if appropriate • Notify emergency personnel, security, retail, and vendors, if appropriate Was a suspicious item found or Does the threat remain credible? No RESTORE • Prepare incident report using RP standard template Yes NOTIFY • When building is safe, notify • TSC and building staff • Tenants, retail, vendors, risk management and service providers • WARNING • In no case should a searcher touch, move, jar or attach anything to a suspicious object • Advise everyone to leave the area immediately • Turn off all mobile devices and radios • Do not touch light switches

14. CRIMINAL ACTIVITY CRIMINAL ACTIVITY PRE-INCIDENT PLANNING • Acquire intelligence information from security vendor on pertinent area information • Repair and replace as necessary • Meet with adjacent properties and area associations for current criminal activity trends • Keep criminal activity folder at three locations • Property management office • Engineer’s office • Security console or office • Document any suspicious activity and place in folders, including information gathered from building staff, tenants, security vendor, adjacent properties, are area associations • List date, time, location, and type of activity • Provide number and description of suspicious persons

15. CRIMINAL ACTIVITY CRIMINAL ACTIVITY STAFF RESPONSE • Property Manger meets responding emergency personnel and provides • Incident information • Building diagrams • Master keys • Other items as requested • Building staff requests additional security if available • Security clears area • Monitors entrances and exits, including retail and garage • Protects property • Building staff and security isolate witnesses • Document all events and actions carefully • Preserve crime scene; do not touch evidence • Confine radio use to essential communication DETECTION • Missing item(s) or document(s) • Evidence of break-in or illegal activity • Vandalism STAFF RESPONSE • Update TSC, building staff, tenants, retail, and vendors if appropriate • Notify risk management and service providers if appropriate • INVESTIGATE • What kind of crime is it and where did it occur? • Is it a recurring crime? • Was anything take or damaged? • Does it appear that the perpetrator(s) are still in or near the building? • Are there any witnesses suspects? • Has anyone been injured? • Have emergency personnel and backup security been called? • RESTORE • Take pictures of any damage and review security camera footage if available • Contact specialized vendors and make repairs as needed • Recertify and reset before restoring service • Prepare incident report using RP standard template • Provide counseling services if warranted NOTIFY • Call 911 with pertinent information if warranted • Give building name and street address • Provide details of incident, including type of criminal activity, specific location, and number and description of any suspects • Report any injuries • Give our name and phone number • If appropriate, Property Manager makes initial announcement to tenants ASAP and conveys • What is known • Steps being taken • What tenants should do • Notify TSC-escalate up • Alert security (to report to property if needed) • Notify retail, vendors and adjacent properties (if appropriate) WARNING • See topic on workplace violence if any of the following has occurred • Written, verbal, or physical threat • Threat or evidence of weapon • Act of violence

16. WORKPLACE VIOLENCE WORKPLACE VIOLENCE PRE-INCIDENT PLANNING SHELTER-IN-PLACE PROCEDUES • Property Manager collects tenant contact list, cell phone, BlackBerry and radio, and reports to main lobby • Using PA or alternate system Property Manager • Informs tenants of what has occurred, location of problem, and steps taken • Instructs tenants to remain in office or report to enclosed shelter areas, away from windows • Advises tenants to close and lock doors if appropriate • Updates tenants often • Engineer secures elevators if warranted • Building staff and security report any injuries • Isolate witnesses • Document all events and actions carefully • Preserve crime scene; do not touch evidence • Building staff determines which hospital or hospitals are being use • Be alert to early warning signs of violence • Angry outbursts or combativeness • Overreaction to seemingly minor issues • Displays of intolerance or social withdrawal • Encourage tenants to keep property management advised of any potential violent behavior an any orders of protection for their employees • Encourage tenants to maintain emergency supplies • Identify alternate command station • Identify internal and external assembly areas, with alternates, to be used by tenants and staff • Designate alternate locations for business continuity should management office and/or mechanical penthouse become damaged or inaccessible • Become familiar with emergency announcements for PA system, electronic communication, etc. (see Announcement Section for samples • Survey PA system to determine zoned coverage and audibility INDICATORS OF WHEN TO CALL 911 EVACUATION PROCEDURES • Verbal or written threats that would cause harm to person or property • Physical threats or acts of violence to person or property • Threat or evidence of weapon • Rage or severe mood swings • Drug-or alcohol-induced state • Engineer reports to fire control room • Property Manager collects tenant contact list, cell phone, Blackberry, and radio, and reports to main lobby • Using PA or alternate system, Property Manager • Informs tenants of what has occurred, location of problem and steps taken • Provides evacuation instructions, including which exit routes to use • Instructs tenant to be cautious and exit quietly • Updates tenants often • Engineer secures elevators if warranted • Building staff and security report any injuries • Isolate witnesses • Document all events and actions carefully • Preserve crime scene; do not touch evidence • Building staff helps occupants requiring assistance as needed and determines which hospital or hospitals are being used • Tenants account for employees; relay names and last known locations of missing persons to emergency personnel and building staff WHAT TO DO IF WEAPON IS DISPLAYED • Follow instructions of perpetrator and avoid arguing • Try to remain calm and move slowly • Be observant without staring • Consider talking to perpetrator to learn as much as possible about the individual • If several people are involved, focus on one individual • If firearm goes off, take cover on floor • Duck behind equipment or furniture

17. STAPH INFECTION/PANDEMIC FLU STAPH INFECTON/PANDEMIC FLU PANDEMIC FLU CHARACTERISTICS PRE-INCIDENT PLANNING • Influenza (flu) viruses are typically most dangerous to the young, the elderly and those with compromise immune systems • Spread primarily by direct contact • Masks are not an effective barrier • Influenza pandemics (worldwide epidemics) tend to return in waves • Successive rounds of infection occur weeks or months after initial outbreak • Major pandemic would cause severe disruptions • Infection could spread across globe within three weeks • Vaccines would be limited or nonexistent in first six to eight months • Mass absenteeism across every industry and sector • Overwhelmed healthcare system • Schools and some public gathering places would likely close • City’s resources would be depleted • Update monthly the tenant and staff contact lists • Keep local or county health agency’s phone number on file • Encourage tenants to educate employees about prevention and treatment of staph infections • Request that tenants report staph infections immediately • Develop pandemic flu response plan in advance of possible mass absenteeism • Cross-train building staff to perform essential tasks • Determine which staff members could telecommute and how they would gain access to IT resources • Assess minimum staffing required to maintain safe environment and when management would need to close building • Develop checklist for complete building shutdown: notifications, systems, personnel, and vendor contracts • Be prepared to set up hand sanitizer dispensers in lobby, meeting rooms, and other common areas • Confirm that cleaning crews are prepared • Currently using proper disinfecting techniques in public spaces • Have plan for escalating hygiene efforts if pandemic or staph outbreak occurs • Able to maintain or adequately secure disinfecting supplies early on PRECAUTIONS • Wash hands frequently for 15 to 30 seconds • Dry with disposable towel; use separate towel to turn off faucet • Cover mouth with elbow (not hands) before coughing • Avoid touching nose, mouth, and eyes • Keep hand sanitizer, containing at last 62 percent alcohol, at desk or workstation and in common areas • Keep wounds clean and covered with dry, sterile bandages • Avoid using shared items • Disinfect public surfaces frequently STAPH INFECTION CHARACTERISTICS • Staphylococcus aureus bacteria, also called staph, can be found on healthy individuals on skin or in nose or throat • Antibiotic-resistant staph infections are a serious public health concern • MRSA stands for methicillin-resistant Staphylococcus aureus • Spread by contact, either directly or via shared items, such as towels and door handles • Infection can occur among those with chronic conditions, open wounds, or weakened immune systems, as well as newborns, nursing mothers, and the elderly • On skin, staph infections ause red, swollen, pus-filled sores; internal infections can cause wide rang of serious conditions, from severe nausea to pneumonia to hart failure • Can be accompanied by fever, chills, and sweats • Treatment typically involves specialize antibiotics and covering open soars

18. WORKPLACE VIOLENCE WORKPLACE VIOLENCE • DETECTION • Verbal, physical, or written threat • Irrational behavior • Display of weapon • Act of violence • Consider implementing building lockdown • Perpetrator(s) are outside the building, on the move, or location is unknown • Consider implementing partial or full evacuation • Perpetrator(s) are stationary and evacuation can be executed safely WEAPON OR VIOLENT ACT • Property Manager implements shelter in place if appropriate (see Shelter-in-place Procedures on top page) • Engineer meets responding emergency personnel and provides • Incident information • Building diagrams • Master keys • Other items as requested • Shuts down building systems as directed • Property Manager establishes direct line of communication with police incident commander and follow instructions • Building staff requests additional security if available • Security clears area • Monitors entrances and exits, including retail and garage • Protects property • If fight occurs attempts to defuse situation before help arrives, if safe to do so • If hostage incident develops inform emergency personnel of location, number of persons held, and information about hostage taker(s) • Building staff and security confine radio use to essential communication STAFF RESPONSE • Property Manager implements partial or full evacuation (see Evacuation Procedures on top page) • Establishes or maintains direct line of communication with police incident commander and follows instructions • Engineer provides emergency personnel with requested items • TSC or engineer shuts down building systems as directed • Designated staff responds to phone calls from tenants if safe to do so; otherwise, staff should evacuate • Attendant opens garage exit gates • Building staff and security confine radio use to essential communication INVESTIGATE • What is the nature of the incident and who is displaying the violent behavior? • Is it a stranger or a disgruntled employee? • Are there any hostages or demands • How many perpetrators are there? • Are weapons involved and have they been used? • If yes, did injuries or damage to the building occur? • Have emergency personnel and backup security been called? THREAT • Property Manager implements shelter in place if appropriate (see Shelter-in-place Procedures on top page) • Engineer meets responding emergency personnel and provides • Incident information • Building diagrams • Master keys • Other items as requested • Building staff requests additional security if available • Security clears area • Attempts to defuse situation before help arrives, if safe to do so • Monitors entrances and exits, including retail and garage • Protects property • Building staff and security confine radio use to essential communication NOTIFY • Call 911 with pertinent information if warranted • Give building name and street address • Provide details of incident, including number and description of perpetrators, specific location and if weapons are involved • Report any injuries • Give your name and phone number • Property Manager makes initial zoned announcement to tenants ASAP and conveys • What is known • Steps being taken • What tenants should do • Notify TSC-escalate up • Alert security (to report to property if needed) • Notify retail, vendors and adjacent properties (if appropriate) NOTIFY • When safe to end shelter in place or evacuation, notify • TS, building staff, tenants, retail, and vendors • Risk management and service provider Yes Do conditions warrant or allow for safe evacuation? No RESTORE • Take pictures of any damage and review security camera footage if available • Contact specialized vendors and make repairs as needed • Recertify and reset before restoring service • Activate continuity plan if management office or mechanical penthouse is inaccessible • Prepare incident report using RP standard template • Provide counseling services if warranted

19. STAPH INFECTION/PANDEMIC FLU STAPH INFECTION/PANDEMIC FLUE PANDEMIC FLU STAPH INFECTION • STAFF RESPONSE • Property Manager and designated building staff disseminate information as it is received from health officials • Follow instructions for health agency • Consult tenants to determine if new infections are occurring • Ensure cleaning crews are escalating disinfecting efforts in all public areas including • Door handles and surfaces • Restrooms • Elevator panels • Place hand-sanitizer dispensers in common areas if outbreak is extensive STAFF RESPONSE (outbreak local) • Property Manager and designated building staff disseminate information as it is received from health officials • Follow instructions from health agency • Consult tenants to determine how many new infections are occurring • Advise tenants to discourage entry of infected employees • Informs tenants building could be closed if absenteeism jeopardizes safe building operations • Implements work-from-home arrangements for nonessential building staff • Inventory and maintain supplies Depending on severity of outbreak, consider more serious restrictions (bans on use of shared conference rooms, access denied to anyone displaying symptoms, etc.) • Close building when conditions warrant; activate continuity plan DETECTION • News outlets and public health agencies • DETECTION • Notification from tenant, vendor or staff member INVESTIGATE • Is the outbreak occurring locally? • How severe is the outbreak in infected areas? • What is the infection rate and how severe is the illness? • What are the first signs of the illness? INVESTIGATE • How many people are infected and what are the symptoms? • How many additional people could be exposed? NOTIFY • Inform local or county health agency ASAP with pertinent information • Give building name and street address • Provide details including symptoms and number of infected and/or exposed persons • Give contact name and phone number • Notify TSC-escalate up • Alert cleaning vendor • Property Manager makes initial notification to tenants and conveys • What is known • Steps being taken • What tenants should do • Alert retail, security, other vendors, and adjacent properties (if appropriate) NOTIFY • Inform local or county health agency ASAP with pertinent information • Give building name and street address • Provide details including symptoms and number of infected and/or exposed persons • Give contact name and phone number • Notify TSC-escalate up • Alert cleaning vendor • Property Manager makes initial notification to tenants and conveys • What is known • Steps being taken • What tenants should do • Alert retail, security, other vendors, and adjacent properties (if appropriate) • NOTIFY • When risk of infection no longer exists, notify • TSC, building staff, tenants, retail, and vendors • Risk management and service providers RESTORE • Restore and reset building systems as needed • Disinfect, service, and recertify • Inventory and order supplies • Prepare incident report using RP standard template • Provide counseling services if warranted • RESTORE • Prepare incident report using RP standard template • Provide counseling services if warranted STAFF RESPONSE (outbreak not local) • Order supplies to last several months • Place hand-sanitizer dispensers in common areas • Implement more aggressive cleaning measures • Distribute educational literature abut prevention • Confirm preparedness measures among critical vendors • Prepare building and staff for mass absenteeism should outbreak occur • NOTIFY • When building can be reopened, notify • TSC, building staff, tenants, retail and vendors • Risk management and service providers

20. HAZARDOUS MATERIAL SPILL OR LEAK HAZARDOUS MATERIAL SPILL OR LEAK PRE-INCIDENT PLANNING SHELTER-IN-PLACE PROCEDURES • Maintain lists near fire control room, engineer’s office, and storage areas • Storage locations, quantities, and expirations (if applicable) of all hazardous materials • Contact information for specialized cleaning vendors • Keep hazardous material clearly marked • Follow safe storage procedures to avoid leaks, spills, over-pressurized containers, and combination of incompatible chemicals • Identify alternate command station • Identify internal and external assembly areas to be used by tenants and staff • Instruct tenants to identify windowless and enclosed shelter areas in their space with minimal number of vents (conference rooms, work areas, restrooms, pantries, etc.) • Designate alternate locations for business continuity should management office and/or mechanical penthouse become inaccessible • Encourage tenants to maintain emergency supplies • Check door and windows seals often to ensure airtight conditions • Know how to operate and shut down HVAC if TSC cannot do so remotely • Post instructions near control panel if HVAC can be set to maximize intake of outside air to dilute chemical in building • Know location of tenant-controlled ventilation and HVAC units • Become familiar with emergency announcements for PA system, electronic communication, etc. (see Announcement Section for samples) • Property Manager collects tenant contact list, cell phone, BlackBerry, and radio, and reports to main lobby • Using PA or alternate system, Property Manager • Informs tenants of what has occurred, location of problem and steps taken • Instructs tenants to remain in office or report to enclosed shelter areas away from windows, vents, and elevator air shafts; may advise tenants to seal off shelter areas • Updates tenants often • Engineer secures elevators if warranted • Building staff, engineer, and security discontinue use of mobile devices and radios if threat of explosion exists EVACUATION PROCEDURES • Engineer reports to fire control room • Property Manager collects tenant contact list, cell phone, BlackBerry, and radio, and reports to main lobby • Discontinues use of mobile devices and radio while in our near building if warranted • Using PA or alternate system, Property Manager • Informs tenants of what has occurred, location of problem, and steps taken • Provides evacuation instructions, including which exit routes and external assembly areas to use (e.g. directs tenants away from contaminated areas to upwind assembly area) • If warranted, considers advising occupants to filter their nose and mouth with layers of cloth • Instructs tenants to discontinue use of mobile devices if warranted • Updates tenants often • Building staff helps occupants requiring assistance as needed • Reports any injuries or exposures and determines which hospital(s) are being used • Anyone exposed to hazardous materials should be decontaminated by first responders • Engineer secures elevators • Building staff, engineer, and security discontinue use of mobile devices and radios if warranted • Tenants account for employees; relay names and last known locations of missing person to emergency personnel and building staff

21. HAZARDOUS MATERIAL SPILL OR LEAK HAZARDOUS MATERIAL SPILL OR LEAK • DETECTION • Chemical odor • Verbal report • Visual observation Is the incident inside or outside the building? Inside Does the spill warrant partial or full evacuation? Yes STAFF RESPONSE • Property Manager implements partial or full evacuation (see Evacuation Procedures on top page) • Engineer meets responding emergency personnel and provides • Incident information • Building diagrams • Master keys • Other items as requested, including location of equipment, drains, stairwells, air shafts or sump pumps lower than spill • Engineer shuts down energized electrical equipment if threat of fire or explosion exists (e.g. equipment lower than spill) • Secures elevators • TSC or engineers shuts down or increases air depending on hazard and location • Closes any HVAC dampers and turns off any fans between buildings as needed • Shuts down any air handling units in nearby or adjacent buildings as needed • Property Manager contacts tenants to shut down independent HVAC systems whenever building systems are shut down • Security seals off contaminated area • Building staff reports injuries • Only emergency personnel should enter contained hazmat area to provide rescue • If exposed to chemical, remove contaminated items and seek medical help immediately • Designated staff responds to phone calls from tenants if safe to do so; otherwise, staff should evacuate • Attendant opens garage exit gates • Security closes loading dock if safe to do so • Building staff, engineer and security discontinue use of mobile devices and radios if warranted • Do not use lighters or matches or touch light switches Outside No • STAFF RESPONSE • Property Manger implements shelter in place if appropriate (see Shelter-in-Place Procedures on top page) • Advises tenants to move away from windows that face outside spill • Considers advising tenants to seal off vents, if possible, in shelter-in-place locations • TSC or engineer shuts down HVAC system • Closes all air intakes and dampers, including exhaust dampers, as needed • Property manager contacts tenants to shut down independent HVAC systems whenever building systems are shut down • Security and building staff implement lockdown • Closes all windows and exterior doors • Restrict egress and entry, including retail • Post signage on building’s entrances that reads “Sheltering in Place: No Entry” • Determine if all internal doors should be closed • Close loading dock • Building staff monitors local media for information and follows instructions of emergency personnel STAFF RESPONSE • Property Manager implements localized shelter in place if appropriate (see Shelter-in-Place) Procedures on top page) • TSC or engineer shuts down air if vapors or gases could spread through system • Closes any HVAC dampers and turns off any fans between buildings as needed • Shuts down any handling units in nearby or adjacent buildings as needed • Property Manager contacts tenants to shut down independent HVAC systems whenever building systems are shut down • Engineer secures elevators if warranted • Security seals off contaminated area • Property Manager or engineer meets specialized cleaning vendor INVESTIGATE • Has the chemical been identified and hat are its relate hazards? • Is the spill inside or outside the building? • How large is the spill? • Is it contained or spreading? • Could the ventilation or water system become contaminated? • If outside, contact TSC for wind direction • Have any injuries been reported? • Are the media, emergency personnel, or government agencies providing information? • Pentagon has chemical sensors in some locations NOTIFY • Call 911 with pertinent information (if appropriate) • Describe nature and location of incident • Provide details of other known hazards and injuries • Give your name, phone number, and building address • Property Manager makes initial announcement to tenants ASAP and conveys • What is known • Steps being taken • What tenants should do • Notify TSC-escalate up • Contact specialized cleaning vendor (if appropriate) • Alert security (to report to property if needed) • Notify retail, vendors, and adjacent properties (if appropriate) RESTORE • Take pictures of damaged or contaminated areas • Clean up decontaminate, or disinfect as necessary using specialized vendors • Conduct air sampling as needed • Restore and reset building systems • Service and recertify critical equipment • Activate continuity plan if management office or mechanical penthouse is inaccessible • Prepare incident report using RP standard template • Provide counseling services if needed • NOTIFY • When building is safe, notify • TSC, building staff, tenants, retail and vendors, risk management and service providers

22. ACTIVE SHOOTER ACTIVE SHOOTER • SHELTER IN PLACE Secure your immediate area: • Lock and/or barricade doors with any available object(s) (chairs, tables, desks, etc) • Turn off lights • Close blinds • Block windows • Turn off computer monitors • Keep occupants calm, quiet, and out of sight by laying low to the ground • Keep yourself out of sight and take adequate cover/protection (i.e. concrete walls, desks, chairs, tables, filing cabinets, etc.) Such cover may protect you from injury • Silence cell phones • Place signs in exterior windows to identify the location of injured persons • Close window blinds • Do not huddle with others-spread out in the room • DETECTION • Individual seen with gun (shooter) • Shots fired • Injured • Reports of gunman on premises RESPONSE • EVACUATE • Consider your risks before leaving • When in doubt, stay put and wait for instructions from emergency responders. • If it is possible to escape the area safely and avoid danger, do so by the nearest exit. Leave in the room all person items. • As you exit the building, keep your hands above your head and listen for instructions that may be given by police officers. If an officer points a firearm at you, make no movement that may cause the officer to mistake your actions for a threat. Try to stay calm. • NOTIFY • Call 911 • What to Report… • Your specific location-building name and office/room number • Number of people at your specific location • Injuries-number injured, types of injuries • Assailant(s)- location, number of suspects, race/gender, clothing description, physical features, type of weapon(s) (long gun or hand gun), number of weapons, backpack, shooter’s identity if known, separate explosions from gunfire, etc. • INVESTIGATE • Location of shots fired/shooter DO CONDITIONS CALL FOR EVACUATION OR SHELTER IN PLACE? • RESTORE As first responders move into the affected area, rescue efforts will be delayed until the shooter is located and stopped or no longer a threat to life safety • If you are wounded or with someone who is wounded, these officers will bypass you to search for the shooter and stop the killing. Rescue teams will follow shortly to aid you and others. • To assist the police please stay calm and patient during this time, and do not interfere with police operations. • When you encounter the police, keep your hands empty and in plain view at all times. Listen to their instructions and do exactly what they say. If you are evacuating, carry nothing that could be mistaken for a weapon. • Rescue teams will follow shortly after the first responding officers enter the building. They will attend to the injured and remove everyone safely from the area.