Emergency operations planning
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Emergency Operations Planning. ELARC Management December 4, 2013. Desired Outcomes. INDIVIDUAL/You will leave today: With a basic understanding of your role during a major event With a basic understanding of the use of Incident Command and why it is important

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Emergency Operations Planning

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Emergency Operations Planning

ELARC Management

December 4, 2013

Desired Outcomes

  • INDIVIDUAL/You will leave today:

    • With a basic understanding of your role during a major event

    • With a basic understanding of the use of Incident Command and why it is important

    • With a better idea of how we will communicate with each other

    • With a guide for how to operate the satellite phone and a date for hands on training

    • With a basic understanding the reverse notification system

    • Committed to taking one step towards personal preparedness

Desired Outcomes

  • GROUP/We will have

    • Come to agreement regarding management roles during an incident

    • “De-Smoked” the ICS Incident Action Plan for our use as an agency

    • Established a basic communication plan for management

    • Developed the framework for a plan for responsive communication on smaller events

    • Identified gaps and resources needed

    • Identified next steps


  • Incident Command in Emergency Operations

  • Roles

  • Incident Action Planning

  • Management Communication

  • Responsive Communication

  • What Would You Do If…

  • Communication Tools

  • Your Responsibility to the Agency

  • Next Steps


  • Quick Review

  • Morphing ICS into our own situational response

  • “De-Smoking” roles and forms

Incident Command System (ICS)

  • Standardized, on-scene, all-hazard incident management concept

  • Efficiently integrates responders from a variety of agencies

    Why do we need ICS?

  • A coordinated response system

  • Standardization of Organization

  • Interoperability of communications

What is ICS Leadership?

  • In ICS, Leadership means . . . providing purpose, direction, and motivation for responders working to accomplish difficult objectives & tasks under stressful, sometimes dangerous circumstances

Before an Incident

Planning and Preparedness

  • Identify what is “Important” to the organization

  • Identify the hazards/risks

    • For example DDS identified “medically fragile” for us, requesting that we find out if they have plans

  • Explore all legal ramifications

  • Identify partners and stakeholders aligned with their organizations – city, county, public, private and first responders

Before the Incident

Planning and Preparedness cont.

  • Identify who is responsible for the plans and their yearly review

  • Identify how your plans coordinate with those local jurisdictions or agencies your organization would interface with at the time of any emergency

Before the Incident

Planning and Preparedness cont.

  • Identify who is ultimately in command of the incident – avoid the confusion in advance

  • Identifythe roles and responsibilities in those plans – what do they do? What support can they bring?

  • Develop a quick check list of things that need to be done – hard to remember everything in the middle of chaos

Before the Incident

Planning and Preparedness cont.

  • Training and exercise of those plans for all employees in your organization

  • Training needs to be from the top to bottom of the organization

  • Everyone needs to know their roles and responsibilities

During an Active Incident

  • Set strategic goals for the organization during and after the incident and convey those goals to the operations branch responding to the incident

  • Remain strategic and do not become involved with the tactical operations responding to the incident

  • What key critical decisions need to be made?

  • Who is ultimately responsible for those decisions?

After the Incident

  • The transition from response to recovery is key and the toughest

  • When does the planning for recovery start? – as soon as the incident has occurred

  • Who is responsible for the planning for recovery?

  • Identify someone to head up the recovery process

  • The transition must be coordinated with the operational response effort to ensure it is seamless

  • What is the message being given to the public?

Management Roles

  • ELARC Incident Command Structure Review

  • Your Role

  • Your Checklist

  • Discussion

  • Homework

Management Roles

  • “First One in the Door”

  • Use of Incident Action Plan (IAP)

  • Consider IAP it as the “Universal First Steps”

    • Set up command center

    • Establish communication

    • Obtain data

    • Obtain resources

    • Assign tasks

    • Assess/Adapt (“P” process)

Management Communication Plan

  • How do we communicate with each other?

    • How do we communication with staff?

    • How do we communicate with consumers/families?

    • How do we communicate with vendors?

    • How do we communicate with DDS?

    • How do we communicate with Emergency Responders?

Management Communication

  • Phone (RNS)

  • Text (RNS)

  • E mail (RNS)

  • Internet (Website/E News)

  • Social Media (not there yet as agency)

  • Face to Face (first ones in the door)

Responsive Communication

  • State Contingency Plans (Heat Waves, Flooding)

  • Health Alerts

  • Power Outages

  • Smaller Events

    What’s the Plan?

What Would You Do If…

  • Review the scenario at your table

  • If it were just you and the people at your table, what would you do?

    • Explain step by step the actions you would take in the first hour

  • What do you think you could do now, after this meeting, to prepare for this scenario?

Communication Tools

  • Satellite Phones

  • Emergency Notification System

Satellite Phones

  • Let’s Switch Power Points!

Emergency Notification System

  • Also referred to as “ENS,” “Reverse Notification System”, and “RNS”

  • Online Access

  • Phone Access

  • App

Let’s Go Online!


Tips and Pointers

  • Everbridge.net – to send a message

  • Everbridge.com – for support, training and info

  • Confidential sign on/pass code card

  • Be brief and be clear

Your Responsibility to the Agency

Personal Preparedness

Outcome Review

  • Let’s go back

Next Steps

  • Schedule Satellite phone labs

  • Schedule ENS Webinar

  • Determine Homework deadline

  • Research Medically Fragile Plans

  • Set another date to meet

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