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Level Setting: Patient Family Engagement (PFE). Evidence is clear that patient and family is necessary for improving safety in healthcare
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Level Setting: Patient Family Engagement (PFE) • Evidence is clear that patient and family is necessary for improving safety in healthcare • Multiple tools exist to facilitate increased patient and family engagement but lack detailed supporting guidance for how to implement them. (https://www.ahrq.gov/research/findings/final-reports/ptfamilyscan/ptfamily4.html ) • There are number of barriers to increasing authentic PFE • * Consumers have a limited understanding of what patient safety means • * The healthcare system is fragmented and difficult to navigate • * Consumers lack knowledge and training to engage effectively • Before we can authentically engage patients and families, they need to first be aware that it is necessary for their safety. • How can MAPS start laying a foundation of awareness and training?
Building Patient Partnership Capacity Awareness: Create a model of community engagement where we can bring awareness to patient safety and engagement to the broader community. Utilize an advisory group to give input on the process https://dementiafriendsusa.org/ Patient/Resident Engagement Training: Develop a curriculum to train consumers for active engagement at all levels of care across the continuum. Utilize advisory council to guide the work. http://www.patientsafetyinstitute.ca/en/toolsresources/patient-engagement-in-patient-safety-guide/pages/default.aspx http://www.air.org/project/roadmap-guides-patient-and-family-engagement-healthcare
Current Topics • Informed consent – work in collaboration with the Health Literacy Partnership to explore interest in and willingness to improve process and forms • Shared Decision Making – opportunity to join collaborative and play a supportive or leadership role • Diagnostic Error - CTSI grant for pilot project in collaboration with Stratis Healht, MMIC, U of M and a community to test small changes in communicating test results to patients who visit the ER • Open Notes – support awareness building work at Stratis Health
Feedback • Should community awareness be a focus for MAPS in the next year? • Would training consumers about patient safety be beneficial to your organizations? • Are these the best ways to build patient partner capacity?
