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前厅接待业务管理 PowerPoint PPT Presentation


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前厅接待业务管理. 思考:. 前厅接待都涉及哪些工作人员? 保安员、门童(行李生)、接待、收银 前厅接待包括哪些模块? 旅客接待、房间分配、办好入住登记、送客进房、退房服务。. 客人入住前的准备工作. 一、柜台接待设备与用品准备 (一)设备: 磁卡钥匙制作机 、住客帐卡架、收银机、信用卡压卡机、验钞机、保险柜、行李车、行李寄存处、公安局扫描系统等。 (二)用品:客人入住登记卡、宾客欢迎卡、行李条、换房卡、留言条等。. 二、每日柜台 房态 核对与房态显示 (一)分清即刻房态种类:电脑系统设置显示种类。

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前厅接待业务管理

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1.OCOccupied)

2.C/OCheck out)

3.VC(Vacant clean)

4.OO: Out of order)


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  • Do not disturb,DNDDNDDND


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  • DND


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  • Make up room,MUR)


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  • Very important person,VIP)VIPVIP VIP

    2005VIP


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  • Long staying guest,LSG)15

  • Extra bed,E


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VIP

  • VIP

  • VIP


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  • VIP


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1.VIP 2. 3.

4.

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