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Chapter 1. Understanding Business Communication in Today’s Workplace. Learning Objectives. Learn why communication matters Communicate as a professional Explore the communication process Commit to ethical communication Communicate in a diverse world Use communication technology.

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Presentation Transcript
Chapter 1
Chapter 1

Understanding Business Communication in Today’s Workplace


Learning objectives
Learning Objectives

  • Learn why communication matters

  • Communicate as a professional

  • Explore the communication process

  • Commit to ethical communication

  • Communicate in a diverse world

  • Use communication technology




For your company
For Your Company

  • Marketplace Ties

  • Conversations and Trends

  • Production and Problems

  • Financial Outcomes


For your company1
For Your Company

  • Timely Information

  • Decision-Making

  • Marketing Messages

  • Employee Engagement


Effective Communication

Practical

Factual

Concise

Efficient

Persuasive

Clear





What employers expect
What Employers Expect

  • Organizing ideas and information

  • Expressing yourself coherently

  • Constructing compelling narratives

  • Evaluating data and information

  • Listening actively to others


What employers expect1
What Employers Expect

  • Communicating with diverse audiences

  • Using communication technologies

  • Using standard grammar and spelling

  • Adapting messages and styles

  • Communicating in a civilized manner


What employers expect2
What Employers Expect

  • Communicating ethically

  • Respecting company information

  • Following laws and regulations

  • Managing time and resources

  • Improving your skills over time


Organizational Context

Communication

Channels

Company

Policies

Organizational

Structure

Personal

Relationships



Business etiquette
Business Etiquette

  • Respect

  • Courtesy

  • Common Sense




Communication process
Communication Process

1. Sender has an idea

2. Sender encodes the idea

3. Sender produces the message

4. Sender transmits the message


Communication process1
Communication Process

5. Audience receives the message

6. Receiver decodes the message

7. Receiver responds to the message

8. Receiver provides feedback


Communication models
Communication Models

Business Communication 1.0

Business Communication 2.0

“We talk, you listen”

“Let’s have a conversation”


Business Communication 2.0 Model

Hybrid

Method

Traditional

Approach

Social Media

Approach

Strategic

Plans

Policies

Customer

Support

Project

Updates




Unethical messages
Unethical Messages

  • Plagiarism

  • Omission

  • Misquoting

  • Distortion

  • Privacy


Ethical questions
Ethical Questions

  • Dilemmas

  • Lapses


Make ethical choices
Make Ethical Choices

  • Have you defined the situation?

  • Why are you communicating?

  • What impact will your message have?

  • What good or harm will be achieved?

  • Will your assumptions change?

  • Are you comfortable with the decision?




Workforce diversity
Workforce Diversity

Advantages

Challenges

  • Ideas and Views

  • Diverse Markets

  • Employee Talents

  • Perceptions

  • Responses

  • Communication


Key diversity aspects
Key Diversity Aspects

Cultural Context

Age Differences

Legal and Ethical

Gender Differences

Social Customs

Religious Differences

Nonverbal Signals

Ability Differences



Legalities and ethics
Legalities and Ethics

Withhold Judgment

Seek Mutual

Ground

Send Honest

Messages

Respect Cultural

Differences


Social customs
Social Customs

Formal Rules

Informal Rules


Nonverbal Signals

Communication Process

Decoding

Messages

Interpreting

Messages

Cultural Context




Religious Differences

Personal

Beliefs

Workplace

Issues


Ability differences
Ability Differences

  • Respect

  • Sensitivity

  • Technology


Improving intercultural communication
Improving Intercultural Communication

  • Avoid ethnocentrism

  • Avoid stereotyping

  • Don’t assume others are like you

  • Avoid being judgmental

  • Respect other cultures


Improving intercultural communication1
Improving Intercultural Communication

  • Tolerate ambiguity

  • Look beyond superficial factors

  • Recognize your own biases

  • Be flexible and prepared to change

  • Observe and learn


Intercultural Writing

Plain Language

Obvious Words

Clarity

Numbers

Slang & Jargon

Brevity

Short Paragraphs

Transitions


Speaking with multilingual audiences
Speaking with Multilingual Audiences

  • Speak clearly and simply

  • Look for feedback

  • Rephrase as needed

  • Clarify your meaning

  • Do not “talk down” to others


Speaking with multilingual audiences1
Speaking with Multilingual Audiences

  • Learn important phrases

  • Listen with care and respect

  • Adapt your conversation style

  • Check for comprehension

  • Clarify what will happen next




Using technology
Using Technology

Maintain

Perspective

Be Productive


Using technology1
Using Technology

Stop Information

Overload

Reconnect

with People




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