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COUNSELLING SKILLS FOR MANAGERS

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COUNSELLING SKILLS FOR MANAGERS. Ashalakshmi.R.K. MEANING OF COUNSELLING. Discussions and interactions Between a person who has a problem It should be solved. Definition.

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Presentation Transcript
meaning of counselling
MEANING OF COUNSELLING
  • Discussions and interactions
  • Between a person who has a problem
  • It should be solved
definition
Definition
  • Counselling is that interaction between two individuals to find a solution to the problems, which have an emotional angle, of one individual. Such a solution usually includes behaviouralchange in the individual whose problems are being discussed”.

Pepinskyand Pepensky

(1954)

slide4

“Counselling is a dynamic and purposeful relationship between two people in which procedures vary with the nature of students needs .

But in which there is always mutual participation by the counsellor and the students with the focus upon self-clarification and self –determination by the student.”

Wrenn(1951)

slide5

Two persons:

  • A counsellor
  • A counselee
  • Sometimes more than two person
slide6

Involves exchange of ideas

  • Expression of feelings
  • Act of communication and
  • Introspection
need for counselling
Need for counselling
  • Stress on the job
  • Insecurity –retirement
  • Taking a risk (promotion etc)
  • Mental unrest due to stagnation
  • Depression caused by domestic problems
  • Emotionally challenging time
importance of counseling
Importance of counseling
  • Both to society and organization
  • Humanistic approach
  • Responsive to the concern of the employees
  • Attract and retain good talent
slide9

Done through generalization or through specialization

  • Example
  • Managers are the first counsellors
  • Professional counsellors –significance
slide10

Case: managers emphasis more on task leadership

  • Little emphasis on emotional problems
  • Result……………………..?
  • Manger –develop interpersonal problem solving skills
objectives of counselling
Objectives of counselling
  • To help solve employees problems
  • Support employees on:
  • Self confidence
  • Self direction
slide12

Self control

  • To foster positive interpersonal relationship
  • To create a climate of assurance and
  • High morale for peaceful cooperation of employees at the workplace
drawbacks
Drawbacks

Reassurance :

  • Lack of trust
  • Weak mind

Communication

  • Upward
  • Downward
slide15

Clarified thinking:

  • Don’t jump into conclusion
  • Explain what is right and what is wrong

Reorientation:

  • Reorganize limitation
slide16

Identify potential

E.g. Employees at the time of recession need reorientation

Reorienting towards new skill

types of counselling
Types of counselling
  • Two different ways :
  • 1.Based on the counsellor’s direction
  • 2.Based on focus
1 based on counsellor s direction
1.Based on counsellor’s direction
  • Counsellor Client

Counsellor Direction –oriented continuum

slide19

A. Directive counselling:

  • Counsellor oriented
  • Listen to the employee’s problem
  • Decide with the employees- what he should do?
slide20

B. Non-directive counselling:

  • It is client centered
  • Skillfully listen to the counselee
  • Encourage to determine the appropriate solution
  • It focus on reorienting the employees
slide21

Example: Two groups developed non-directive counselling

  • Elton Mayo and Roethlisberger and others
  • Carl. R. Rogers and his colleagues
slide22

C. Participative counselling:

  • Falls in between the two extremes
  • Also known as middle ground type or cooperative counselling
a contingency view on types of counselling
A contingency view on types of counselling

A. Nature of problem:

  • For a timely logical solution-DC
  • For an emotional problem-NDC

B. Manager’s time and effort:

  • If manager is willing-NDC
  • Not willing- DC
slide24

C. Preference of counselees:

  • Counselees seek a nurturing role- PC or NDC
  • For a job related expertise or problem solving skills-DC
2 based on focus
2.Based on focus
  • A. Problem solving counselling:
  • Specific problem in personal or professional life
  • Generate Problem-specific solutions
  • Solutions are tried and then reviewed
slide26

B. Interpersonal counselling:

  • Used for interpersonal relation
  • Used both at the home and place
  • Includes identifying a problem-Rectify it
slide27

C. Psychodynamic counselling:

  • Focuses on the client’s past experience
  • Other unconscious process to interpret current behavior
  • Help to create an awareness on clients behaviour
3 based on medium
3.Based on medium
  • Counselling through ---medium
  • E.g.: Telephone and other online methods
slide29

Merits:

  • It can be constructive
  • Easy to maintain concentration
  • Feel more free to express ( Anonymity and Confidentiality)
slide30

Demerits :

  • No visual information –--body language
  • Difficulty in establishing relationship with client
  • No eye contact
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