Counselling skills for managers
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COUNSELLING SKILLS FOR MANAGERS. Ashalakshmi.R.K. MEANING OF COUNSELLING. Discussions and interactions Between a person who has a problem It should be solved. Definition.

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Counselling skills for managers



Meaning of counselling


  • Discussions and interactions

  • Between a person who has a problem

  • It should be solved



  • Counselling is that interaction between two individuals to find a solution to the problems, which have an emotional angle, of one individual. Such a solution usually includes behaviouralchange in the individual whose problems are being discussed”.

    Pepinskyand Pepensky


Counselling skills for managers

  • “Counselling is a dynamic and purposeful relationship between two people in which procedures vary with the nature of students needs .

    But in which there is always mutual participation by the counsellor and the students with the focus upon self-clarification and self –determination by the student.”


Counselling skills for managers

  • Two persons:

  • A counsellor

  • A counselee

  • Sometimes more than two person

Counselling skills for managers

  • Involves exchange of ideas

  • Expression of feelings

  • Act of communication and

  • Introspection

Need for counselling

Need for counselling

  • Stress on the job

  • Insecurity –retirement

  • Taking a risk (promotion etc)

  • Mental unrest due to stagnation

  • Depression caused by domestic problems

  • Emotionally challenging time

Importance of counseling

Importance of counseling

  • Both to society and organization

  • Humanistic approach

  • Responsive to the concern of the employees

  • Attract and retain good talent

Counselling skills for managers

  • Done through generalization or through specialization

  • Example

  • Managers are the first counsellors

  • Professional counsellors –significance

Counselling skills for managers

  • Case: managers emphasis more on task leadership

  • Little emphasis on emotional problems

  • Result……………………..?

  • Manger –develop interpersonal problem solving skills

Objectives of counselling

Objectives of counselling

  • To help solve employees problems

  • Support employees on:

  • Self confidence

  • Self direction

Counselling skills for managers

  • Self control

  • To foster positive interpersonal relationship

  • To create a climate of assurance and

  • High morale for peaceful cooperation of employees at the workplace

Counselling functions

Counselling functions



Reassurance :

  • Lack of trust

  • Weak mind


  • Upward

  • Downward

Counselling skills for managers

Clarified thinking:

  • Don’t jump into conclusion

  • Explain what is right and what is wrong


  • Reorganize limitation

Counselling skills for managers

  • Identify potential

    E.g. Employees at the time of recession need reorientation

    Reorienting towards new skill

Types of counselling

Types of counselling

  • Two different ways :

  • 1.Based on the counsellor’s direction

  • 2.Based on focus

1 based on counsellor s direction

1.Based on counsellor’s direction

  • Counsellor Client

    Counsellor Direction –oriented continuum

Counselling skills for managers

  • A. Directive counselling:

  • Counsellor oriented

  • Listen to the employee’s problem

  • Decide with the employees- what he should do?

Counselling skills for managers

  • B. Non-directive counselling:

  • It is client centered

  • Skillfully listen to the counselee

  • Encourage to determine the appropriate solution

  • It focus on reorienting the employees

Counselling skills for managers

  • Example: Two groups developed non-directive counselling

  • Elton Mayo and Roethlisberger and others

  • Carl. R. Rogers and his colleagues

Counselling skills for managers

  • C. Participative counselling:

  • Falls in between the two extremes

  • Also known as middle ground type or cooperative counselling

A contingency view on types of counselling

A contingency view on types of counselling

A. Nature of problem:

  • For a timely logical solution-DC

  • For an emotional problem-NDC

    B. Manager’s time and effort:

  • If manager is willing-NDC

  • Not willing- DC

Counselling skills for managers

  • C. Preference of counselees:

  • Counselees seek a nurturing role- PC or NDC

  • For a job related expertise or problem solving skills-DC

2 based on focus

2.Based on focus

  • A. Problem solving counselling:

  • Specific problem in personal or professional life

  • Generate Problem-specific solutions

  • Solutions are tried and then reviewed

Counselling skills for managers

  • B. Interpersonal counselling:

  • Used for interpersonal relation

  • Used both at the home and place

  • Includes identifying a problem-Rectify it

Counselling skills for managers

  • C. Psychodynamic counselling:

  • Focuses on the client’s past experience

  • Other unconscious process to interpret current behavior

  • Help to create an awareness on clients behaviour

3 based on medium

3.Based on medium

  • Counselling through ---medium

  • E.g.: Telephone and other online methods

Counselling skills for managers

  • Merits:

  • It can be constructive

  • Easy to maintain concentration

  • Feel more free to express ( Anonymity and Confidentiality)

Counselling skills for managers

  • Demerits :

  • No visual information –--body language

  • Difficulty in establishing relationship with client

  • No eye contact

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