Effective Leadership Skills

1. Effective Leadership Skills Caitlin Christensen, Greeley-Evans SD 6 Bre Riley, CDE School Nutrition

2. Outcomes Participants will: • Identify their leadership style • Learn effective ways to actively listen • Learn about conflict resolution styles

3. What is Leadership?

4. Managing vs Leading • Counting vs creating value • Power vs influence • Managing work vs leading people • Dealing w/ complexity vs uncertainty • Doing things right vs doing the right things • Maintaining vs developing

5. Leadership • Basic – ability to get things done with and through people • Effective – the ability to get a growing number of things done with and through other people • Exceptional – ability to initiate change with and through other people

6. Leadership • Question your lines of reasoning; make note of how you respond to challenges • Learn from your mistakes; evaluate your improvement • Be open to new opportunities • Celebrate your growth; plan for your continued learning

7. Key Skills for Leadership • Broader vision • Delegate

8. What type of leader are you? McGregor’s Management Theories

9. Where do you fall? Leadership Questionnaire • Complete the questionnaire with your first reaction to each statement • Total your score at the bottom

10. The Leadership Style Scores

11. Douglas McGregor’s Management Theories • MIT professor • Studied psychology • Focus on management and motivational theory • Identified two different thought processes for managers

12. Theory X How Managers View Employees: • Do not like and do not want to work • Try to escape whenever possible • Dislike responsibilities • Resistant to change • Needs formal direction • Must be persuaded, compelled, or warned with punishment to achieve organizational goals

13. Poor Results from Employees Manager has Theory X Beliefs of Staff Theory X Self Fulfilling Prophecy Employee Resistance Practices Implements Controlling Practices

14. Theory Y: How Managers View Their Employees: • Have skills and capabilities • Creativity, resourcefulness, and innovative can be utilized to solve problems • Perceive job as relaxing and normal

15. Theory Y (continued): How Managers View Their Employees: • Exercise physical and mental efforts in their jobs • Do not need threat coercion to work • Use self-direction and self-control if dedicated and sincere to achieve organization goals • Like responsibility and will actually seek it

16. Arrange things so individuals can achieve their own goals and happily accomplish the organization’s goals at the same time. Manager has Theory Y Beliefs About People

17. Effective Leadership Skill: Active Listening

18. Listening is not the same as hearing “The most basic and powerful way to connect to another person is to listen, just listen. Perhaps the most important thing we ever give each other is our attention.” • Rachel Naomi Remen

19. Celeste Headlee - 10 Ways to Have a Better Conversation

20. Active Listening Recap • Don’t multitask • Set your personal opinions aside • Use open ended questions • Go with the flow • Admit you don’t know • Don’t equate experiences • Avoid repeating yourself • Stay out of the weeds • Listen*** • Be brief

21. Effective Leadership Skill: Conflict Resolution

22. Common Causes of Conflict • Misunderstanding • Personality clashes • Competition • Lack of confidence in leaders • Lack of cooperation among team • Differences over methods or style • Low performance • Value or goal differences

23. Destructive Conflict • Diverts energy from more important issues/tasks • Reduces cooperation • Hurts morale

24. Constructive Conflict • Opens up issues of importance • Helps build cohesiveness as people learn more about one another • Causes reassessment by promoting examination of procedures or actions • Increases individual involvement

25. Steps for Positive Resolution • Desire a solution • Find a mutually beneficial resolution • Believe there is more than one way • Trust each other • Be open-minded • Commit to continual communication

26. Achieve Win-Win Results • Gain participation from everyone involved • State the reason to work on a solution • Each should see problem/situation from other point of view • State what you want; repeat what you hear • Identify key issues • Determine acceptable solution

27. What’s your conflict resolution style?

28. Conflict Resolution Styles Avoid Accommodate Compete Compromise Collaborate

29. Avoid • Non-confrontational • Postpones conflict • “Let’s discuss it later.” • “Let’s forget it.”

30. Accommodate • Agreeable • Cooperates even at expense of personal goals • “I’m sorry. You’re right.” • “Go ahead and do it your way.” • “Oh, well, it is hopeless to try.”

31. Compete • Uses power, position, personality, status to get own way • Aggressive • “Of course I’m right.” • “Do it my way.” • “It’s your mistake.”

32. Collaborate • Looking for mutual benefits • Recognizes abilities and expertise of all • Works toward solution with others • “Let’s share our ideas.” • “We can work this out if we work together and value each other’s skills and values.”

33. “The challenge of leadership is to be strong, but not rude; Be kind, but not weak; Be bold, but not bully; Be thoughtful, but not lazy; Be humble, but not timid; Be proud, but not arrogant; Have humor, but without folly.” Jim Rohn

34. Questions?