1 st Middle East Six Sigma Forum Six Sigma – A Strategy for Achieving World Class Performance 7 th to 9 th December, Dubai Sunil Thawani Manager – Business Process Improvement Union National Bank, Abu Dhabi Sthawani@unb.com. Purpose of Presentation.
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1st Middle East Six Sigma ForumSix Sigma – A Strategy for Achieving World Class Performance
7th to 9th December, Dubai
Sunil ThawaniManager – Business Process ImprovementUnion National Bank, Abu Dhabi
Source: The Six Sigma Way by Peter Pande and Others
Degree of variation;
Level of performance in terms of defects;
Statistical measurement of process capability;
Benchmark for comparison;
Process improvement methodology;
It is a Goal;
Strategy for change;
A commitment to customers to achieve an acceptable level of performance
Sigma is a letter
in the Greek Alphabet
Source: Best Practices Report
Results of first 2 years:
High Level Business Metrics
Operating Level Metrics
Strategically:Used by Leadership as a vehicle to develop sustainable culture of Customer, Quality, Value and Continuous improvement.
Operationally:By Quality Managers to reduce cycle times, costs, errors, rework, inventory, equipment downtime.
Deployment across all types of processes and industries - worldwide
Innovation and Learning
Six Sigma & EFQM/ DQA Framework
System to be
& enabling people
To participate in
processes to deliver
Process cycle time
Policy & Strategy
Return on assets
to satisfy and
Six Sigma Savings as % of revenue vary from 1.2 to 4.5 %
For $ 30 million/yr sales – Savings potential $ 360,000 to $ 1.35 million.
Investment: salary of in house experts, training, process redesign.
Focus on customers generating annual revenue of USD 400,000/-.
Current process sigma level - 2.43 or 175889 DPMO
Source: Greenwich Associates Study Y 2002
Q & A