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EUROPOS SĄJUNGA Europos socialinis fondas. MYKOLO ROMERIO UNIVERSITETAS. Th e implementation of quality models in VSB – Technical university of Ostrava M ilan Hutyra VSB – Technical University of Ostrava, Czech Republic. 1. Introduction of VSB – Technical University of Ostrava.

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1. Introduction of VSB – Technical University of Ostrava

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1 introduction of vsb technical university of ostrava

EUROPOS SĄJUNGA

Europos socialinis fondas

MYKOLO ROMERIO

UNIVERSITETAS

The implementation of quality models in VSB – Technical university of OstravaMilan HutyraVSB – Technical University of Ostrava, Czech Republic

1. Introduction of VSB – Technical University of Ostrava

2.Why we decided to implement QMSat VSB – Technical University of Ostrava

3. Project of implementation of QMS at VSB – Technical University of Ostrava

4.Benefits of implementation of QMS in theuniversity

5. The look beyond certification

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1 introduction of vsb technical university of ostrava

Introduction of VSB – Technical University of Ostrava

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Introduction of vsb technical university of ostrava

Introduction of VSB – Technical University of Ostrava

  • Milestones:

  • 1849

  • The Mining Engineering School established in Pribram

  • 1895

  • The School receives an HEI status

  • 1945

  • The University moves to Ostrava

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Introduction of vsb technical university of ostrava1

Introduction of VSB – Technical University of Ostrava

  • Faculty of Mining and Geology

  • Faculty of Metallurgy and Material Engineering

  • Faculty of Mechanical Engineering

  • Faculty of Economics

  • Faculty of Electrical Engineering and Computer Science

  • Faculty of Civil Engineering

  • Faculty of Safety Engineering

  • More than 22 000 students, about 1500 staff

  • (1000 of them are teachers and R&D personnel)

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1 introduction of vsb technical university of ostrava

Why we decided to implement the QMS at VSB –Technical University of Ostrava ?

Competitive environment

  • The university has

  • to satisfy their customers

  • to improve the overall organizational performance and capabilities

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1 introduction of vsb technical university of ostrava

Why we decided to implement the QMS at VSB –Technical University of Ostrava ?

Quality of products

Quality of processes

Quality of management

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1 introduction of vsb technical university of ostrava

  • QMS as inherent part of university management

  • Our expectations

  • The accurate definition of authorities and responsibilities

  • The better set-up of activities inside the university

  • The force the university to identify and satisfy the actual needs and expectations of their customers

  • The saving of the operating expences

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1 introduction of vsb technical university of ostrava

Concepts of QMS?

  • the concept of ISO 9000-prescriptive approach based on International Standards ISO 9000 series

  • the concept of TQM - is non prescriptive approach, more or less the philosophy. TQM is applied according to different models that enable to evaluate the maturity of QMS.

  • After revision of ISO 9000 series at 2000 we can observe the convergence of both concepts.      

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1 introduction of vsb technical university of ostrava

Concepts of QMS?

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1 introduction of vsb technical university of ostrava

Concepts of QMS?

Standardsof series ISO 9000:2000 offer the guidance to lead and operate organisation successfully

  • The benefits of implementation of QMS according to ISO 9000:2000 was verified in the industry

  • There is no substantial reason why implementation of QMS at University wouldn´t bring the comparable results

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1 introduction of vsb technical university of ostrava

The experiences from the implementation of QMS in industry are not fully transmitted into the university environment.

There are at least two important differences:

  • The cycle time of product realization is significantly longer than in the industry.

  • The members of university staff and academic freedom.

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Project of implementation of qms at vsb tuo

Project of implementation of QMS at VSB – TUO

  • 1st phase – pilot project

    (2004)Implementation of QMS at the selected faculty

  • 2nd phase – aplication project

  • (2005-2006) Implenentation of QMS at the rest of faculties

  • 3rd phase

  • (2007) Implementation of QMS at the administration and executive part of University

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Implementation of qms at vsb technical university of ostrava the preparation phase

Implementation of QMS at VSB – Technical University of OstravaThe preparation phase

  • The decision of top management about implementation of QMS as inherent part of management

2. The declaration of mission , vision and strategy (quality policy)

3. The definition of project team for implementation of QMS

4. The definition of terms

5. The reservation of resources (financial, HR, …)

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Implementation of qms at vsb technical university of ostrava the implementation phase

Implementation of QMS at VSB – Technical University of OstravaThe implementation phase

  • The training the staff about QMS

2. To set up the procedure forcontrol of documents and records

  • 3. The implementation of process approach. It consist of :

    • Identification of processes and definition of the process map

    • Definition and documentation of processes

    • Definition of process performance assessment criteria

4. The comparison of existing processes with ISO 9001 requirements

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Implementation of qms at vsb technical university of ostrava the implementation phase continue

Implementation of QMS at VSB – Technical University of OstravaThe implementation phase (continue)

5.The implementation so far missing procedures (measurement and monitoring of system performance, measurement and monitoring of customer satisfaction, internal audits, control of nonconforming product, correctives actions, preventive actions, …)

6.The evaluation of process performance and quality system review

7. The implementation of actions to improve the system performance

8. The certification of QMS

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The processes at the faculty level

The processes at the faculty level

  • Customer related processes

  • Managing processes

  • Supporting processes

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The processes at the university level

The processes at the university level

  • Managing processes

  • Resource management

    • Finance management

    • Facility management

    • HR management

    • IT management

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Pilot project of implementation of qms at fei of vsb tuo

Pilot project of implementation of QMS at FEI of VSB TUO

The Faculty of Electrical Engineering and Computer Science passed successfully the certification audit and received ISO 9000 registration on November 2004 as the first faculty in Czech Republic.

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Pilot project of implementation of qms at fei of vsb tuo1

Pilot project of implementation of QMS at FEI of VSB TUO

Chancellor of TUO and vice-dean of FEI are awarded ISO 9001 certificate at Ceremony evening at the Prague Castle by deputy of ministry of education - November 2004

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Project of implementation of qms at vsb technical university of ostrava

Project of implementation of QMS at VSB – Technical University of Ostrava

Up to date VSB TUO is certificated acoording to ISO 9001

(2004)

  • Faculty of Electrical Engineering and Computer Science

    (2005)

  • Faculty of Mechanical Engineering

  • Faculty of Civil Engineering

  • Faculty of Mining and Geology

    (2006)

  • Faculty of Economics

  • Faculty of Safety Engineering

  • Faculty of Metallurgy and Material Engineering

    (2007)

  • All VSB –TUO successfully passed certification audit

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1 introduction of vsb technical university of ostrava

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Benefits of implementation of qms in the university

Benefits of implementation of QMS in the university

  • Till now we do not recognize the significant improvement of university products(the time is too short if compare with cycle time of university products)

  • We recognize the improvement of university culture

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Benefits of implementation of qms in the university1

Benefits of implementation of QMS in the university

QMSforces the university to identify and satisfy

the actual needs and expectation of their

customers

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Benefits of implementation of qms in the university2

Benefits of implementation of QMS in the university

  • Improvement of competitive ability of university

  • ISO 9000 registration is the evidencethat

  • the needs of their customers are identified

  • the environment to satisfy them is established

  • the university is properly managed

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Benefits of implementation of qms in the university3

Benefits of implementation of QMS in the university

  • Increased level of managing processes in the university

  • Better set-up of activities inside the university

  • Increased proactive behaviour of employees

  • Saving of operating expenses

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The look beyond certification

The look beyond certification

The satisfaction of actual needs and expectation of customers

and other stakeholders

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The look beyond certification1

The look beyond certification

The implementation of ISO 9004 approach

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1 introduction of vsb technical university of ostrava

Continual improvement of the QM system

Customers and other interested parties

Customers and other interested parties

Management responsibility

Measurement,analysis and improvement

Resource management

Satisfaction

Requirements

Product realization

Intup

Output

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The look beyond certification2

The look beyond certification

The implementation EFQM Model Excellence

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1 introduction of vsb technical university of ostrava

The pilot project of implementation of self-assessment according toEFQM Model Excellence at Faculty of Mechanical Engineering

  • Develop & retain commitment to faculty management.

  • Develop and deploy communication strategy.

  • Plan self-assessment.

  • Select and train people directly involved in the process of self-assessment.

  • Conduct self-assessment and write a self-assessment report.

  • External evaluation of a self-assessment report

  • Consider outcomes & prioritise.

  • Establish & implement an action plan.

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The pilot project of implementation of efqm model excellence at faculty of mechanical engineering

The pilot project of implementation of EFQM Model Excellence at Faculty of Mechanical Engineering

The faculty applied for the Program of the Czech Republic National Quality Award 2006 and 2007

„The assessment of performance of an organisation based on EFQM Model Excellence „

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The pilot project of implementation of efqm model excellence at faculty of mechanical engineering1

The pilot project of implementation of EFQM Model Excellence at Faculty of Mechanical Engineering

Based on the evaluation of self-assessment report, followed by the site visit by assessors of Czech Republic National Quality Award

2006

the Faculty of Mechanical Engineering was awarded “Recognised for Excellence“

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The pilot project of implementation of efqm model excellence at faculty of mechanical engineering2

The pilot project of implementation of EFQM Model Excellence at Faculty of Mechanical Engineering

Based on the evaluation of self-assessment report, followed by the site visit by assessors of Czech Republic National Quality Award

2007

the Faculty of Mechanical Engineering was awardedCzech Republic National Quality Award 2007 in category public sector

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1 introduction of vsb technical university of ostrava

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Su mm ary

Summary

The proper implementation of QMS as

inherent part of university management

could brinks the benefit both

  • to the customersand stakeholders of university

  • to the university

It is the reason why we have implemented QMS at VSB Technical University of Ostrava

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1 introduction of vsb technical university of ostrava

Thank you for your attention

Contact: Milan Hutyra

VSB-Technical University of Ostrava

Quality Management (912),

Tř. 17. listopadu, CZ 708 33 Ostrava-Poruba

Tel: + 420 59 732 3714

Fax: + 420 59 699 3740

E-mail: [email protected]

Internet: www. vsb.cz

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