Pillar two Non mobile (blue collar) workers, logistics functions Presentation and discussion on training offer Final conference, Brussels , 3 & 4 April, 2012 AFT-IFTIM. 1. Access to the profession and perspectives.
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Non mobile (blue collar) workers, logistics functions
Presentation and discussion on training offer
Final conference, Brussels,
3 & 4 April, 2012
Unskilledworker (handler, orderpicker) – no training or particularlevel of studiesrequired in the companies;
Nextstep: forklifttrainingForklift truck operator;
Additional training available for furthercareerevolution – documentation and planning of storagewith computer planning operations, steering or supervising of logisticalprocessesat the warehouse, safetyregulations and accomplishment, statisticalindicators of the warehouse performance warehousekeeper, store keeper, master craftsman, operationscoordinator, logisticsplanner etc.
Provision of definitions of job descriptions for the purpose of
employment and vocationalcareer guidance– Employmentagencies,
vocationallegislation, Chambers of Commerce.
For unskilledworker (ISCO 933 group - handler, orderpicker) – no
training or particularlevel of studiesisrequired to startworking in a
In most of cases, the training for blue-collarworker (handler, helper and
unskilledworkerisdonewithin the companies).
The further training to become a forklift driver isofferedatexternal
training centers. A specificlicenseisprovidedafter passing the
examinationincludingtheory and practice.
The duration of training programmes aimingonly the obtention of the forklift
driver certificate are rather short –from 8 hours to 100h including the test.
The course includes the requiredtheoretical and practical aspects needed for
driving a forklift truck in safe conditions, first aid, health and safetyrules in a
The forkliftoperator course canbe part of training programmes for
vocational training of longer duration - 2-3 years (likeSkilledworker for
store logistics, Skilled store assistant, Master craftsman etc.).
The duration and pricesvaryfrom one country to another. The shortest one
wasrecorded in Bulgaria – 1 day - 8 hours, but the usual duration is of 3-10
Olderthan 18 years
Physically and mentallyqualified (medicalcertificate)
Pricesvaryaccording the type of forklifttargeted and startfrom 40-65 €
In Bulgaria up to 320 € in Austria.
A widevariety of courses are available for furthercareerdevelopment
towards jobs likeSkilledemployee - warehouselogistics, skilled
employee – logistics/materials management, master craftsman in
The observed duration isbetween 6 to 30 months, beingdone in full
time or part time, oftenbeing part of apprenticeship.
Training programmes canbedividedinto 3 main categories, according
For thosehavingacquired the basic skillsthrough the basic education, allowingthem to
carry out a specificlogistics job (especiallyyoungsters), furthereducation programmes,
focusedon the ongoingdevelopment of skillsfor employees, are available.
Most of them are part-time or short full-time programmes.
The modes of financingalsocover a variety of situations – on ownexpenses, coveredby
employmentagencies for jobseekers, salarypartlypaid to the employeeduringhis
training (Denmark, AMU system), feescovered 100% by the employer or 50/50 by the
employer and the employee.
The interviews withincompanies have revealedthatmost of themagree to coverthe
expensesfor the training of theiremployees.
Best elements are encouraged to follow trainings, startingfrom the forkliftdriver courses
and further, allowingthem to undertakefunctionsat a higherlevel(team leader,
storekeeper, warehouse manager…).
Conditions of admission:
Min. 18 yearsold;
Delivered by a training centre, 2-3 days. Varies according to the type of
Exam (test) to obtain the certificate. The certificateis to berenewed
everyyear, whichisdoneafter a training of 1 day.
Storekeeper: no specific initial training isrequired by employers.
Nevertheless, manyemployersprioritize candidates which have atleast theirhighschool
degreeand/or a training of warehouse and transport operator.
The duration is 3 years and the course isdelivered by someprofessional
Computer inventory management 2 1.0 weeksStorage Economics 1.0 weeksTime, case and resource management 0.6 weeksForeignLanguage 1.0 weeksLogistics and collaboration 1.0 weeksQuality management and qualityconsciousness 0.8 weeksElective 0.2 weeks5.6 weeks
First Aid / Fire 0.5 weeks Intro t. transport 2.0 weeks Intro driving lessons 1.0 weeks handling / stowage 1.0 weeks Transportation Science 1.5 weeks Informationstekn. 1.0 weeks Transportation Danish 1.0 weeks Transport Industrial relations 0.5 weeks Transport Geography 1.0 weeks New to store 2.0 weeks Forklift cert. B 2.5 weeks Work-Industry Fixed 0.5 weeks14.5 weeks
Category B 1.6 weeks,Convenient store 1.0 weeks-Unit Loads 1.0 weeks-Social Studies 1.0 weeks-Computer inventory management-introduction 1.0 weeks -Ergonomics 0.4 weeks
Computer inventory management 1.0 weeksCustomer service stock 0.6 weeksSocial Studies 0.5 weeksHealth 0.5 weeksErgonomics 0.6 weeksStorage and shipment of dangerous goods 0.8 weeksForeign Language 1.0 weeks
Specialty Warehouse & LogisticsLogistics Management and organization 4.0 weeksEntrepreneurship and Innovation 1.0 weeksLast Fuse 0.6 weeksOptional specialization
4.0 weeks9,6 weeks9.6 weeks
Specialty Warehouse & Transport
Entrepreneurship and Innovation 1.0 weeksDriving Training cat. C 1.6 weeksBasic skills training EU 8.0 / 4.0 weeks10.6 / 6.6 weeks
ApprenticeshipSocial Studies of International affairs and study 1.7 weeksInformation technology 1.0 weeksApprenticeship 0.5 weeksElective 0.6 weeks3.8 weeks
The title in National language is: Titre Professionnel(TP) AGENT MAGASINIER
Another option is theB.E.P transport et logistique
TP AGENT MAGASINIER:A holder of an advanced vocational diploma in Logistics and
Marketing participates in: reception, storage and monitoring of mainly wholesale or
direct wholesale products.
He (she) drives a fork-lift truck to move stacked cases, pallets or boxes in the storage
area. He (she) stores goods so that they can be recovered quickly as soon as the
customer requests them. He (she) produces goods reception or dispatch sheets. He
(she) prepares orders. He (she) records each product entry and exiton the
computer, which enables him (her) to monitor product flows and stock levels. He (she)
performs several marketing operations: welcoming customers and suppliers, etc.,
dealing with messages, advice, use and storage recommendations, taking orders, saying
goodbye to customers. He (she) works in relation with the administrative, commercial
and, where applicable, the technical services as well as with the representatives of
ordering entities or transport agents.
Range of occupations accessible to the holder of the certificate
This title is level V occupational title and/or Certificat de CompétencesProfessionnelles
(CCP -Certificate of Professional Competence).
It is also possible to obtain the title of warehouse agent with 3 CCPs after an interview
with the jury, through a process of Validation des Acquis de l'Expérience (VAE –
Recognition of Prior Learning).
Duration: 665 hours + in-company training periods
Within training organisation/providers
Good practices highlight importance of training
Road transport company, France
An employee, who started his career as a fork lift driver.
Strongly motivated, interested in his career evolution, he was encouraged by the company to follow some upgrade training in logistics and management.
Within 3 years since he started to work in the company, he reached the position of platform agent (goods reception specialist).
Road transport company, Bulgaria
Having a vocationaldegree in transport, thisemployeewasrecruitedearlyafter the creation of the company, as a « handyman »
Within 3 yearsduringwhich the company has developeditsactivities, thisemployeewasencouraged to follow the forklift driver training and 4 short courses (logistics management, management of a warehouse) in order to be able to undertake the functions of a warehouse manager .
Careerdevelopmentwhich relies on a joint motivation employee-employer to promote/followcontinuous training ratherthan on one country’sspecificities
Introductory side by side training when a newly recruited employee starts working in the warehouse;
Rising the awareness and responsibilisation of the employee by training him the health and safety rules and how to behave in a warehouse. The employee signs a kind of disclaimer at the end of the probatory period confirming that he had followed this course and was informed about the safety and health rules.
First-aid, fire prevention, gestures and postures training every 6 months, every year or every 2 years;
The company stimulates the interest of employees in training, pay for various courses and encourage initiative and willingness of career development for the most determined.
Training centre, Denmark
NICT applied to training of warehouse non mobile logistics personnel
Illustration: the « warehouse » and the forklift trucks
Good practices comingfrom training centres: innovating in training techniques
A touchscreen, a TV set and an IT application for an interactive and autonomousapproach of learning how to operate a forklift truck in safe conditions.
Good practices comingfrom training centres: innovating in training techniques
Description of the approach:
Operations of driving of eachforklift truck available in the warehouse, loading, unloading, alsostorage on the racks processes are recorded on camera;
Processing of these short movies and creation of a software. Pictograms on the screen are labelled Truck 1, Truck 2, Truck 3…, one for each truck available.
The traineescantouchany of the pictograms (for the truck they are interested in) and watch the movie, even in the absence of the trainer. Besides the right gesturesillustrated in the video, the trainersalsohighlightedsomecommonmistakes to beavoided and possible accidents.
An increasingnumber of training centres in the new member States
(Lithuania, Romania, Bulgaria);
Despite the difficulties and competition, serious training centres make
efforts to developtheirown infrastructure and equipment. Example: the
interviewed training Centre in Vilnius, Lithuania. Development of its
own imitation of warehouse, increase of the fleet of forklift trucks;
In the absence of theirown infrastructures: partnershipswith
warehousingcompanies to send the trainees for practical courses.