VIA SAN MARCO 121 37138 VERONA - Italy - TEL.+39 045 8481951- FAX 0458184900

1. Medialabor Servizio di Mediazione al Lavoro Employment Access Service VIA SAN MARCO 121 37138 VERONA - Italy - TEL.+39 045 8481951- FAX 0458184900 Internet: www.centrodoncalabria.it e-mail: medialabor@centrodoncalabria.it

2. Medialabor Servizio di Mediazione al Lavoro Employment Access Service MISSION The principle aim of the service is to increase occupational, personal and social autonomy of disadvantaged people Il principale obiettivo del servizio è di aumentare l’autonomia lavorativa, personale e sociale delle persone svantaggiate VIA SAN MARCO 121 37138 VERONA - Italy - TEL.+39 045 8481951 - FAX 0458184900 Internet: www.centrodoncalabria.it e-mail: e-mail: medialabor@centrodoncalabria.it

3. Services • Orientamento • Guidance to employment access • Valutazione delle capacità lavorative • Assessment and training of work related skills • Consulenza alla persona e alla famiglia • Counselling to the individual and • her/his family • Tirocinio in azienda • Work experience • Supporto al collocamento • Support to employment • Monitoraggio dei collocamenti • Monitoring during employment To people Alle persone VIA SAN MARCO 121 37138 VERONA - Italy - TEL.+39 045 8481951 - FAX 0458184900 Internet: www.centrodoncalabria.it e-mail: e-mail: medialabor@centrodoncalabria.it

4. Services • Analisi dell’organizzazione aziendale • Organization analysis • Analisi dei requisiti della mansione • Job analysis • Consulenza tecnica e legislativa • Technical and legislative advice • Programmi di valorizzazione • delle risorse umane in azienda • Disability management programmes To companies Alle aziende VIA SAN MARCO 121 37138 VERONA - Italy - TEL.+39 045 8481951 - FAX 0458184900 Internet: www.centrodoncalabria.it e-mail: e-mail: medialabor@centrodoncalabria.it

5. Target People with mental and/or physical disability and traumatic brain injury (in-patient or out-patient) Persone con disabilità intellettiva,psichica e/o fisica e con esiti di trauma cranico provenienti da altre aree del Centro Don Calabria o dal territorio. VIA SAN MARCO 121 37138 VERONA - Italy - TEL.+39 045 8481951 - FAX 0458184900 Internet: www.centrodoncalabria.it e-mail: e-mail: medialabor@centrodoncalabria.it

6. Network Centro di Formazione Professionale Vocational Training Center Centro Medico Sociale Social and medical rehabilitation Center Cooperative di lavoro Social Firms Amministrazione Provinciale National and Local Labour Department Servizi pubblici di inserimento lavorativo Public employment access services Medicina del lavoro Industrial Medicine service Servizi Psichiatrici Psychiatric Services INAIL Insurances companies

7. DISABILITY MANAGEMENT Projects implemented by Centro Polifunzionale Don Calabria VIA SAN MARCO 121 37138 VERONA - Italy - TEL.+39 045 8481951- FAX 0458184900 Internet: www.centrodoncalabria.it e-mail: medialabor@centrodoncalabria.it

8. CONTEXT, POPULATIONS & NEEDS • The new trends of the Welfare State and the social cuts that every country in Europe has to face lead to the necessity of a different approach towards people who acquire a disability during their work life. • This need doesn’t only concern people with disabilities but also people who got any kind of personal, familiar, social problems which influence in a negative way their stay in their job. • Employers have the need to find strategies to better face the impact of the absence from work of an expert employee and the problems connected with disadvantaged employees. VIA SAN MARCO 121 37138 VERONA - Italy - TEL.+39 045 8481951- FAX 0458184900 Internet: www.centrodoncalabria.it e-mail: medialabor@centrodoncalabria.it

9. OBJECTIVES • Disability Management is an active process of minimising the impact of an injury, disability or disease on the worker’s capacity to successfully perform his or her job. • The main goals of the project are here below described: • To support a worker in maintaining his/her job, when he/she has got a disability or when his/her ability in performing a job is compromised by invalidating factors or by other events which reduce physical, psychological, social wellbeing. • To support employers to better manage with the disability or with the disadvantaged situations of their workers. VIA SAN MARCO 121 37138 VERONA - Italy - TEL.+39 045 8481951- FAX 0458184900 Internet: www.centrodoncalabria.it e-mail: medialabor@centrodoncalabria.it

10. METHODOLOGIES • Centro Polifunzionale Don Calabria implemented Disability Management Projects with • A Company dealing with public utilities in Verona • The Town Council of Verona • An important National Bank, with its main Offices in Verona, but with branches all over Italy VIA SAN MARCO 121 37138 VERONA - Italy - TEL.+39 045 8481951- FAX 0458184900 Internet: www.centrodoncalabria.it e-mail: medialabor@centrodoncalabria.it

11. The implementation of the projects involved: • Agreement between Centro Polifunzionale Don Calabria and the Company • Definition of a team group, constituted by representatives both of Centro Polifunzionale Don Calabria and of the Company • Analyses of the Company' needs and characteristics • Analysis of the employees' needs • Implementation of the main issues of the Disability Management process and of the actions emerged by the analysis of the Company's and the employees' needs. VIA SAN MARCO 121 37138 VERONA - Italy - TEL.+39 045 8481951- FAX 0458184900 Internet: www.centrodoncalabria.it e-mail: medialabor@centrodoncalabria.it

12. This led to interventions on • wellbeing promotion • preventive measures • early interventions (when possible, according to National Legislation) • case management of specific situations of some employees who were in a discomfort condition • and requested the cooperation with a network with local Services. VIA SAN MARCO 121 37138 VERONA - Italy - TEL.+39 045 8481951- FAX 0458184900 Internet: www.centrodoncalabria.it e-mail: medialabor@centrodoncalabria.it

13. EXPECTED OUTCOMES & SUCCESSFUL CRITERIA • Promote health and safety policy in the Company • Build up a network with the local Services, dealing with health and wellbeing promotion, risk and industrial accident prevention • Improve the relation between the Company Management and the employees • Support the employees in overcoming difficulties, which can arise, in order to facilitate a successful stay in their job or a quicker return to work. VIA SAN MARCO 121 37138 VERONA - Italy - TEL.+39 045 8481951- FAX 0458184900 Internet: www.centrodoncalabria.it e-mail: medialabor@centrodoncalabria.it

14. EXPECTED OUTCOMES & SUCCESSFUL CRITERIA • Give tools to the Responsibles of offices, departments of the Company to better manage with disadvantaged situations of their employees • Support the Company in minimising the negative effects related to the absence of an employee. This includes: early intervention to facilitate a quicker return to work, temporary lighter jobs, Vocational rehabilitation, re-training, ergonomic adaptation, job carving, etc • Reduce the social costs connected with the absence from work of an employee. VIA SAN MARCO 121 37138 VERONA - Italy - TEL.+39 045 8481951- FAX 0458184900 Internet: www.centrodoncalabria.it e-mail: medialabor@centrodoncalabria.it

15. STAFF & OTHER RESOURCES • The team groups consisted of: • representatives of Centro Polifunzionale Don Calabria (co-ordinator, case manager,) • representatives of the Company (HR Manager, Health and Safety at work Manager, professional health physician) • Other resources were involved, related to the specific actions implemented (Representatives for National Institute for Insurance against Industrial Injuries, Experts in addictive substances, Representatives for the local Service for health and safety in the work environment, etc.). VIA SAN MARCO 121 37138 VERONA - Italy - TEL.+39 045 8481951- FAX 0458184900 Internet: www.centrodoncalabria.it e-mail: medialabor@centrodoncalabria.it

16. RESULTS • Constitution of a team group, which included representatives of the Company (HR Manager, Health and Safety at work Manager, professional health physician) and representatives of Centro Polifunzionale Don Calabria (co-ordinator, case manager) who regularly meet. The company plays an active role. • Analysis of the Company' needs and characteristics • Analysis of the employees' needs • Informative and training interventions on topics connected to wellbeing, addressed to employees and Responsibles for Departments of the Company (health and safety issues, healthy lifestyle, addicts, accidents at work, etc.) VIA SAN MARCO 121 37138 VERONA - Italy - TEL.+39 045 8481951- FAX 0458184900 Internet: www.centrodoncalabria.it e-mail: medialabor@centrodoncalabria.it

17. Booklet with information on topics of wellbeing • Analysis of risky jobs • Back school courses for interested employees • Case management • personal support to employees who are disabled or in a disadvantaged situation (legal advice; health conditions analysis; non therapeutic counselling; evaluation of matching worker/job; advice to workers for the recognition of disability; mediation between worker and company in case of disabling events; advice for ergonomic adaptations, network activation with local services, etc.) • support to Responsibles for departments to better manage with situations of difficulties of their employees. VIA SAN MARCO 121 37138 VERONA - Italy - TEL.+39 045 8481951- FAX 0458184900 Internet: www.centrodoncalabria.it e-mail: medialabor@centrodoncalabria.it

18. The service of Case Management was delivered with the purpose of reaching the following objectives: • Facilitate problem definition • Facilitate the identification of internal resources of the individual to solve the problem • Verify and promote the possibility of adaptation of the work environment, connected to the defined problem • and according to the main principles: • Principle of self-determination and active participation of the worker in problem solving • Principle of professional secrecy • Principle of network activation to solve the problem. VIA SAN MARCO 121 37138 VERONA - Italy - TEL.+39 045 8481951- FAX 0458184900 Internet: www.centrodoncalabria.it e-mail: medialabor@centrodoncalabria.it

19. DISABILITY MANAGEMENT AND RTW ARE NEW APPROACHES IN ITALY Physicians are reluctant to readmit to work the injured/ill employee before the 100% recovery WORKER STATUTE (1970)/ DATA PROTECTION The company can’t have information about the absence of the employee The insurance public system is too rigid and bureaucratic There is a strict line of demarcation between health and disease DIFFICULTIES In case of legal dispute about the accident the employee is advised not to precociously return to work Incentives for a gradual RTW are not foreseen by the normative system VIA SAN MARCO 121 37138 VERONA - Italy - TEL.+39 045 8481951- FAX 0458184900 Internet: www.centrodoncalabria.it e-mail: medialabor@centrodoncalabria.it

20. THANK YOU FOR YOUR ATTENTION ! VIA SAN MARCO 121 37138 VERONA - Italy - TEL.+39 045 8481951- FAX 0458184900 Internet: www.centrodoncalabria.it e-mail: medialabor@centrodoncalabria.it