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Mara Timofe Cluj School of Public Health, Babeș-Bolyai University, Cluj-Napoca, Romania

QUALITY MANAGEMENT IN DENTAL CARE: Romanian patients’ and dental professionals’ perspectives and attitudes. Mara Timofe Cluj School of Public Health, Babeș-Bolyai University, Cluj-Napoca, Romania. Phase 1. Needs assessment. Dentists surveys (n=520) DQS intrument.

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Mara Timofe Cluj School of Public Health, Babeș-Bolyai University, Cluj-Napoca, Romania

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  1. QUALITY MANAGEMENT IN DENTAL CARE: Romanian patients’ and dental professionals’ perspectives and attitudes Mara Timofe Cluj School of Public Health, Babeș-Bolyai University, Cluj-Napoca, Romania

  2. Phase 1 Needs assessment Dentists surveys (n=520) DQS intrument Dentists focus groups (5 focus groups, 8 participants each), Public and users surveys (n=1500) PQS instrument Key informant focus groups (3 focus groups, 8 participants each) Phase 2 System development Standards development Control system development Implementation guidelines Practice manual development Software design Translating the system components into a user-friendly software Phase 3 System testing and evaluation Pilot testing of the system in dental practices in Cluj-Napoca(n=25) Phase 4 Dissemination Conferences participation, articles publishing, policy proposal Phase 5

  3. RESULTS: Patients • 89% (N=638) perceive the evaluation of quality in dental care as being necessary

  4. References: Andersen LB, Blegvad M (2006). Does Ownership Matter for the Delivery of Professionalized Public Services? Cost-efficiency and Effectiveness in Private and Public Dental Care for Children in Denmark. Public Administration 84:147-164 Blendon RJ, Schoen C, DesRoches CM, Osborn R, Scoles KL, Zapert K (2002). Inequities In Health Care: A Five-Country Survey. Health Affairs 21:182-191 European Commision, 2012. Eurobarometer Qualitative study: Patient involvement. Aggregate Report. Kvale G, Milgrom P, Gets T, Weinstein P, Johnsen TB (2004). Beliefs about professional ethics, dentist–patient communication, control and trust among fearful dental patients: the factor structure of the revised dental beliefs survey. Acta Odontologica Scandinavica 62:21-29 Suomalainen K, Karaharju-Suvanto T, Bailey S, Bullock A, Cowpe J, Barnes E, Thomas H, Thomas R, Kavadella A, Kossioni A, Kersten H, Povel E, Giles M, Walmsley D, Soboleva U, Liepa A, Akota I (2013). Guidelines for the organisation of continuing professional development activities for the European dentist. European Journal of Dental Education 17:29-37 WHO. (2006). Quality of care - a process for making strategic choices in health systems. Tech. rep., World Health Organization. Williams, S. J., Coyle, J., & Healy, D. (1998). The meaning of patient satisfaction: An explanation of high reported levels. Social Science & Medicine, 47(9), 1351–1359

  5. THANK YOU! Mara Timofe mara.timofe@publichealth.ro

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