QUALITY MANAGEMENT IN DENTAL CARE:
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QUALITY MANAGEMENT IN DENTAL CARE: Romanian patients’ and dental professionals’ perspectives and attitudes. Mara Timofe Cluj School of Public Health, Babeș-Bolyai University, Cluj-Napoca, Romania. Phase 1. Needs assessment. Dentists surveys (n=520) DQS intrument.

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Mara Timofe Cluj School of Public Health, Babeș-Bolyai University, Cluj-Napoca, Romania

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Mara timofe cluj school of public health babe bolyai university cluj napoca romania

QUALITY MANAGEMENT IN DENTAL CARE: Romanian patients’ and dental professionals’ perspectives and attitudes

Mara Timofe

Cluj School of Public Health, Babeș-Bolyai University, Cluj-Napoca, Romania


Mara timofe cluj school of public health babe bolyai university cluj napoca romania

Phase 1

Needs assessment

Dentists surveys (n=520)

DQS intrument

Dentists focus groups (5 focus groups, 8 participants each),

Public and users surveys (n=1500)

PQS instrument

Key informant focus groups (3 focus groups, 8 participants each)

Phase 2

System development

Standards development

Control system development

Implementation guidelines

Practice manual development

Software design

Translating the system components into a user-friendly software

Phase 3

System testing and evaluation

Pilot testing of the system in dental practices in Cluj-Napoca(n=25)

Phase 4

Dissemination

Conferences participation, articles publishing, policy proposal

Phase 5


Results patients

RESULTS: Patients

  • 89% (N=638) perceive the evaluation of quality in dental care as being necessary


References

References:

Andersen LB, Blegvad M (2006). Does Ownership Matter for the Delivery of Professionalized Public Services? Cost-efficiency and Effectiveness in Private and Public Dental Care for Children in Denmark. Public Administration 84:147-164

Blendon RJ, Schoen C, DesRoches CM, Osborn R, Scoles KL, Zapert K (2002). Inequities In Health Care: A Five-Country Survey. Health Affairs 21:182-191

European Commision, 2012. Eurobarometer Qualitative study: Patient involvement. Aggregate Report.

Kvale G, Milgrom P, Gets T, Weinstein P, Johnsen TB (2004). Beliefs about professional ethics, dentist–patient communication, control and trust among fearful dental patients: the factor structure of the revised dental beliefs survey. Acta Odontologica Scandinavica 62:21-29

Suomalainen K, Karaharju-Suvanto T, Bailey S, Bullock A, Cowpe J, Barnes E, Thomas H, Thomas R, Kavadella A, Kossioni A, Kersten H, Povel E, Giles M, Walmsley D, Soboleva U, Liepa A, Akota I (2013). Guidelines for the organisation of continuing professional development activities for the European dentist. European Journal of Dental Education 17:29-37

WHO. (2006). Quality of care - a process for making strategic choices in health systems. Tech. rep., World Health Organization.

Williams, S. J., Coyle, J., & Healy, D. (1998). The meaning of patient satisfaction: An explanation of high reported levels. Social Science & Medicine, 47(9), 1351–1359


Mara timofe cluj school of public health babe bolyai university cluj napoca romania

THANK YOU!

Mara Timofe

[email protected]


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