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Team-Building. HRT 382. Thanks to:. Ken Blanchard, Patricia Zigarmi, & Drea Zigarmi, authors of Leadership and the One Minute Manager Ken Blanchard, Donald Carew, and Eunice Parisi-Carew, authors of The One Minute Manager Builds High Performing Teams

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thanks to
Thanks to:
  • Ken Blanchard, Patricia Zigarmi, & Drea Zigarmi, authors ofLeadership and the One Minute Manager
  • Ken Blanchard, Donald Carew, and Eunice Parisi-Carew, authors of The One Minute Manager Builds High Performing Teams
  • R. B. Lacoursiere, author of The Life Cycle of Groups: Group Developmental Stage Theory
thanks to3
Thanks to:
  • Stephen P. Robbins, author of Organizational Behavior: Concepts, Controversies, and Applications
  • Tools for Teams: Building Effective Teams in the Workplace, edited by Craig Swenson
  • Robert H. Woods and Judy Z. King, authors of Quality Leadership and Management in the Hospitality Industry
individual development
Individual Development
  • Competence
    • Knowledge
    • Skill
  • Commitment
    • Confidence
    • Motivation
coaching choices
Coaching Choices
  • Directive Behavior
  • Supportive Behavior
coaching stages
Coaching Stages
  • Directing

Structure, organize, teach & supervise

  • Coaching

Direct and support

  • Supporting

Praise, listen & facilitate

  • Delegating

Turn over responsibility for decision-making

group development
Group Development
  • Orientation
    • Called “Forming” in Tuckman’s model

(from Robbins)

    • Uncertainty about purpose, structure & leadership
    • Members are “testing the waters”
  • Dissatisfaction
    • Called “Storming” in Tuckman’s model
    • Characterized by intragroup conflict
    • Members accept the existence of the team, but individuals resist the constraints on their individual
group development10
Group Development
  • Resolution
    • Called “Norming” in Tuckman’s model
    • Characterized by cohesiveness, identity, structure, and a set of expectations
    • Members develop closer relationships
  • Productivity
    • Called “Performing” in Tuckman’s model
    • Structure of the team is fully functioning
    • Members’ energy has moved from getting to know phases to getting the work done
group development11
Group Development
  • Tuckman & Jensen’s model includes a final phase called “Adjourning”
  • This would be characterized by a temporary committee completing a task or achieving results based upon a goal
  • Your team may go through these five stages twice…
group orientation
Group Orientation
  • Instructors will form the initial teams
  • The Management Plan and HRT 383 will help you frame your purpose
  • Instructors will offer insight into structure, but what your team does and how it gets accomplished is your business
group dissatisfaction
Group Dissatisfaction
  • What might you expect?
  • The Team
  • Your management position
  • Your week of management
  • Formal vs. Informal Leadership
group resolution
Group Resolution
  • Behavioral Norms
  • Team “Code of Conduct”
  • What norms of behavior have worked for you in previous groups or teams?
  • Examples:
example norms
Example Norms
  • We will maintain and share a positive attitude.
  • We are willing and eager to help one other.
  • We believe in being respectful of each other at all times.
example norms18
Example Norms
  • We will maintain communication with each other, whether day or night, and we will share all information relevant to the team’s success.
  • We will openly share our thoughts and ideas with the team and we will be courteous and truly listen when others are sharing their thoughts and ideas.
  • We will be open, honest and professional in our communication at all times.
example norms19
Example Norms
  • We will not bring our personal conflicts to the group.
  • We will follow through on our individual and our team responsibilities.
  • We will be responsible to each other, in part by doing what is needed for others and for accomplishing what is agreed upon.
example norms20
Example Norms
  • We will refrain from sidebars, plops, and any activities that detract from the group process.
  • We will respect diversity and welcome discussion from all members of the group.
  • We will share their expertise and workload with one another.
  • We will be punctual, prepared, positive, and actively participate in all meetings.
  • Consensus will be reached after thoughtful, inclusive input.
example norms21
Example Norms
  • We will have fun and be silly!
  • We will have fun and enjoy the process!
group production
Group Production
  • Getting the Management Plan done
  • Why not just jump right in?
  • Creating a guiding purpose
    • Team Philosophy
    • Team Mission
group adjournment
Group Adjournment
  • Temporary break
  • What will happen next quarter?
    • Forming
    • Storming
    • Norming
    • Performing
    • Adjourning
what s next
What’s Next?
  • Forming
  • Storming
  • Norming
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