Testing Emergency Operation Centers to Help Facilitate Community Collaboration
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Testing Emergency Operation Centers to Help Facilitate Community Collaboration. By: Robert Burton and Tom Chiginsky Blue Water Partners Global, LLC. Fire Safety Director’s Association of Greater NY. TTX (Table Top Exercise) – Traditional Method.

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Fire Safety Director’s Association of Greater NY

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Fire safety director s association of greater ny

Testing Emergency Operation Centers to Help Facilitate Community Collaboration

By: Robert Burton and

Tom Chiginsky

Blue Water Partners Global, LLC

Fire Safety Director’s Association of Greater NY


Fire safety director s association of greater ny

TTX (Table Top Exercise) – Traditional Method

  • Often delivered via power point.

  • Participants respond on paper or type into a Word

  • document on a laptop.

  • Exercise rooms can get over crowded.

  • Regulators, external stakeholders and others may

  • have to travel.

  • We all have to be on the same schedule.

  • The AAR can take weeks or even months to be

  • delivered.

  • It’s only a learning experience for the group that is in

  • the room.

  • We often squeeze what would be a long emergency

  • situation into a one to two hour TTX.

  • Simulated scenarios are compressed which can lead to

  • some areas of a plan being ignored.

  • However, the face to face interaction is invaluable.


Fire safety director s association of greater ny

High-rise Groups and Key Personnel

Crisis Management

Team

Incident Command Team

Other Key

Personnel


Fire safety director s association of greater ny

Preparing for an emergency management exercise

  • Gather the team to discuss options

  • Send out emails

  • Make phone calls

  • Receive emails

  • Have several if not multiple meetings

  • Invite external agencies and vendors

  • Invite other stakeholders and observers

  • Schedule the event

  • Re-schedule as senior management can’t attend that day

  • More emails……

  • Map out a scenario

  • Send out the invite, again

  • Finalize the scenario and don’t forget the tea and pastries

  • And this is just preparation time

  • The cost?


Fire safety director s association of greater ny

An organization with a problem

  • The first LNG facility in Canada (one hour North

  • of the Maine boarder.)

  • The organization has local, regional and global

  • stakeholders.

  • Required an operating license prior to the first

  • LNG ship arriving.

  • Had six weeks to conduct an exercise program

  • Wanted dispersed on site personnel, multiple

  • agencies, stakeholders and other observers to

  • be involved.

  • The EOC holds 25 (at least 90 wanted to attend

  • each exercise.)

  • We asked the facility and the regulators if they

  • would like to see the scenarios unfold online to

  • help facilitate the large numbers that wanted to

  • participate and observe? They said yes.

  • GlobalTop was developed.


Fire safety director s association of greater ny

A New Virtual Evaluation Method – GlobalTop

  • Delivered securely online to anywhere in the world.

  • Rich media such as streaming news simulations for

  • all to see.

  • All participants respond in to a central and

  • controlled environment.

  • An unlimited amount of people can observe an

  • exercise.

  • It eliminates travel expense and operational

  • interruptions.

  • Regulators and observers can get a quick overview

  • at a glance.

  • The AAR is ready as soon as someone says End Ex.

  • It’s a learning experience for an unlimited amount

  • of people.

  • Scenarios can start at any time, days or even weeks

  • prior.

  • The power of video conferencing still allows for the

  • face to face communication.


Fire safety director s association of greater ny

Allows organization's the ability to conduct an exercise at any time, from any location and involve any number of participants

  • From an EOC as a

  • team.

  • From a hotel

  • room as an individual.

  • From your desk

  • top, while on the

  • road or from

  • anywhere your

  • connected.


Fire safety director s association of greater ny

Having the ability to invite our local, regional and global partners and community

  • One building or

  • location.

  • Multiple buildings

  • or locations in

  • the same city or

  • region.

  • Global locations.


Fire safety director s association of greater ny

GlobalTop - Overview

  • Secure web

  • browser log in.

  • Common looking and

  • functioning web site.

  • Fully customizable.

  • Can be modified during

  • an exercise.


Fire safety director s association of greater ny

Situational Awareness

  • Provides everyone with

  • situational awareness

  • and a common operating

  • exercise picture.

  • An exercise progress

  • bar and exercise timers

  • provide a quick

  • overview.

  • Current scenario

  • information.


Fire safety director s association of greater ny

Current Scenario, Injects and Responding

  • A scenario is launched

  • and teams collaborate.

  • Scenario responses are

  • placed into a response

  • form.

  • Moves/Injects are

  • introduced.

  • Additional responses

  • are placed in.


Fire safety director s association of greater ny

Responses and Results

  • Team or individual

  • responses are posted.

  • Responses can be seen

  • by all or by authorized

  • groups or users.

  • Results can be

  • displayed almost

  • immediately.

  • Any scoring criteria can

  • be used.


Fire safety director s association of greater ny

Recordkeeping

  • Images sent from

  • phones or cameras.

  • Videos sent from

  • phones or a $150 Flip.

  • VOIP audio.

  • All posted text.

  • Acts as an audit trail.


Fire safety director s association of greater ny

The After Action Report

  • IAAR – Immediate

  • After Action Report.

  • All data including

  • images, audio and

  • video are collated in

  • one document.

  • Allows organization to

  • display compliance and

  • state of readiness.


Fire safety director s association of greater ny

Communicating

  • Video conferencing allows the

  • face to face interaction for up to

  • six different locations.

  • Live IM chat allows participants to

  • text backwards and forwards.

  • Telephone conferencing.

  • VOIP calls to and from a

  • simulation cell can be recorded

  • for injects and exercise reporting

  • and shared through GlobalTop.


Fire safety director s association of greater ny

GlobalTop – Additional Features and Options

  • Simulated video news

  • that can be pre-filmed

  • or launched during an

  • exercise.

  • VOIP calls can be

  • recorded.

  • GIS mapping and full

  • Google Earth

  • functionality to each

  • group or user.


Fire safety director s association of greater ny

Tech slide - Tom


Fire safety director s association of greater ny

Questions?

[email protected]

212-812-4466 Ext 714

Contact:

Thank you for listening.


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