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PASS Performance and Resourcing

UNCLASSIFIED. PASS Performance and Resourcing. CNIC N14 19 September 2012. PASS Program Overview. Services’ Timeliness of Military Pay Field Level Transactions (excluding Central Site). % of All Transactions Processed in *30 days. Current Goal 97% 30 Sep 12.

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PASS Performance and Resourcing

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  1. UNCLASSIFIED PASS Performance and Resourcing CNIC N14 19 September 2012

  2. PASS Program Overview

  3. Services’ Timeliness of Military Pay Field Level Transactions (excluding Central Site) % of All Transactions Processed in *30 days Current Goal 97% 30 Sep 12 * Note: These FIDs are measured by 60 days: 22 (Foreign Duty Pay), 49 (COLA-Prorated), 65 (FSA), PI (Missed Meal Refund), 14 (Hardship Duty Pay), DB (SGLI), SB (Leave), 35 (BAQ)

  4. Personnel Transaction Timeliness August 2012 stats: NAVY PASS OTHERS Separations 80.81% 84.53% 51.93% Reenlistments 71.42% 73.00% 62.30% Extensions 84.30% 88.15% 62.89% Activity Gains 46.73% 46.89% 44.49% Strength Gains 96.28% 96.37% 44.44% July 2012 stats: NAVY PASS OTHERS Separations 73.38% 76.12% 51.79% Reenlistments 70.81% 72.19% 63.02% Extensions 82.61% 86.04% 64.81% Activity Gains 48.05% 48.08% 47.51% Strength Gains 91.62% 91.68% 40.00% June 2012 stats: NAVY PASS OTHERS Separations 77.53% 80.81% 54.72% Reenlistments 73.19% 74.23% 67.36% Extensions 78.89% 82.20% 56.47% Activity Gains 50.02% 49.68% 55.72% Strength Gains 92.05% 92.05% 100.00%

  5. ICAT Customer Satisfaction

  6. ICAT Error Rate

  7. ICAT Error Rate (Cont’d)

  8. Travel Claim Timeliness (Aug 2012)

  9. PASS Execution Summary • Program received plus up of $70M+ over the FYDP in POM-12 • POR funds ~95% of total requirement • FTE ceiling limits ability to execute labor per phasing plan • No flexibility in adding requirements to ISSOP contract • Due to perceived bundling, NAVSUP changed ISSOP contract from a single vendor to eight regional vendors (GBS) • From time and material to firm-fixed price contract • Locked requirements in for one year • Awarded late and under-executed for 6 months • Plan to close execution gap • QIV/Training per OPNAVINST 1000.23C • Contract for TRIM implementation and scanning of retains • Overall Navy pay transaction timeliness continues at 97% • Anticipate potential performance decline due to attrition of 208 PSs by end of FY-12 [PS extensions expire]

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