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Service Delivery Access to the R iverland Homelessness Service is via the Salvation Army. - PowerPoint PPT Presentation


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Riverland homelessness Service is a generic service available to families, single adults and youth It’s delivered through an equal formalised partnership between ac.care and the Salvation Army. Service Delivery Access to the R iverland Homelessness Service is via the Salvation Army.

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Service Delivery available to families, single adults and youth

Access to the Riverland Homelessness Service is via the Salvation Army.

All people who present will be considered potential clients of the service and will be assessed to identify their presenting crisis and longer term needs.

Risk assessment is a critical part of our work and will be used to determine priority of support.

All members of families presenting to this service are recognised as clients in their own right (i.e. Children)


  • Key Steps available to families, single adults and youth

  • Client contacts service –worker confirms client is homeless or at risk of homelessness

  • Risk assessment is completed and depending upon risk level there will be one of the 3 outcomes

  • crisis intervention (high risk)

  • Intake and assessment (non crisis)

  • Information/referral (Low risk)

  • NB: For people identified as low or medium risk can be reassessed at any time should their situation change


  • Crisis Intervention available to families, single adults and youth

  • 2 staff- 0.5 FTE (delivered mon – fri)

  • Immediate needs met

    • ongoing client (outreach, waitlist, accommodated)

    • referral to other agency

    • Service complete no ongoing contact

    • (Collaborative service approach to case management as identified)


  • Intake & Assessment available to families, single adults and youth

  • (Non Crisis)

  • Program Manager

  • ac.care 1.0

  • Salvation Army .8

  • Waitlist support

  • Outreach support

  • Accommodated

  • Referral

    • (Collaborative service approach to case management as identified)


  • Outreach Support available to families, single adults and youth

  • 0.5 FTE ac.care

  • 0.5 FTE The Salvation Army

  • Outreach includes support:

  • Post crisis intervention

  • Waitlist support (pre- housing allocation)

  • To access alternative housing options

  • This support is prioritised according to need, and the capacity of the service at any one time


Case Managers available to families, single adults and youth

1.0FTE Salvation Army

0.6FTE ac.care

0.4FTE ac.care

These staff provide case management support to clients within Transitional and Supported Stimulus properties (allocated to the Riverland Homelessness Service)


Intensive Tenancy Support available to families, single adults and youth

0.6FTE ac.care

This role receives referral from Housing SA and representatives from the private rental market.

In involves case management support for clients at risk of imminent eviction.


  • Specialist Roles available to families, single adults and youth

  • Child and Youth Advocate

  • 0.4FTE ac.care

  • Cultural Advocate

  • 0.2FTE ac.care

  • Aboriginal Cultural Advocate

  • 0.2 FTE ac.care (vacant)

  • These roles are non-client contact roles which are designed to be a resource to staff within the service. They provide a range of functions including:

  • Access to information

  • Maintain accountability of the service in relation to children, young people and clients from a diverse range of cultures

  • Connecting with community groups related to the specialist areas

  • Education


We feel a bit stuffed after all that
We feel a bit stuffed after all that!!! available to families, single adults and youth


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