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Managing Information Resources

This section. Identifies problems in managing data and approaches for managementDiscusses how technology Explores various types of information that companies need to manageProvides guidelines to management of knowledge (key organizational asset). Introduction. IS continually manages new forms of

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Managing Information Resources

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    1. Managing Information Resources

    2. This section… Identifies problems in managing data and approaches for management Discusses how technology Explores various types of information that companies need to manage Provides guidelines to management of knowledge (key organizational asset)

    3. Introduction IS continually manages new forms of information resources Corporate databases Documents (electronic or paper) and Web content Knowledge management…expertise and experience Data—Information—Action!

    4. Managing Data Data management Structured way data is represented, stored and retrieved for use. Database management systems (DBMS) are the main tool for managing corporate data Over time, a number of models have emerged (are emerging) for data management. Relational model Object Oriented model Document management increasingly important

    5. Issues in managing corporate data Inconsistent Data Definitions Proliferation of databases / redundant data Data availability Data security Data integrity Example: Honda Motors

    6. Getting Corporate Data into Shape Role of Data Administration Administering databases and software that manages them to provide accurate and timely information to users Ensuring appropriate use of data Most concerning: Customer Creating, managing and communicating standard definitions Maintaining the corporate data dictionary Assuring quality

    7. IHOP case What is the major data quality issue faced by IHOP? Why does IHOP have this issue? What business problems did the data quality problem cause? What does ‘one version of the truth’ mean?

    8. Managing Information Once enterprises get their data into shape, that data can more easily be turned into information “Information is power”: Mission: Put the right information, in the right hands, at the right time, in the right format

    9. Managing Information cont’d Four Types of Information Internal record-based information—original focus of IS and most used in organizations Found in databases Internal document-based information Reports, emails, proposals, contracts External record-based information Acquisition from external databases External document-based information World-Wide-Web Articles, books from a library

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