1 / 21

Integrated Service: Yukon Blue Pages

Integrated Service: Yukon Blue Pages. Presented by Siegfried Fuchsbichler Assistant Deputy Minister Government Services Government of Yukon. New Frontiers and Best Practices in Citizen-Centred Service November 14, 2001· Toronto, ON. Outline. A. Yukon Overview. B. Yukon Blue Pages.

dana-tran
Download Presentation

Integrated Service: Yukon Blue Pages

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Integrated Service: Yukon Blue Pages Presented by Siegfried Fuchsbichler Assistant Deputy Minister Government Services Government of Yukon New Frontiers and Best Practices in Citizen-Centred Service November 14, 2001· Toronto, ON

  2. Outline A. Yukon Overview B. Yukon Blue Pages C. Lessons Learned

  3. Yukon Demographics • ~ 5% of Canadian landmass • ~ 0.1% of Canadian population • All but one community is road accessible

  4. 50,000 10,000 6,000-7,000 Some Yukon trivia Mt. Logan - 5,959 m

  5. B. Yukon Blue Pages • Why change? • The phone book version • Online version

  6. Access problems: When citizens don’t know how to get theservice Percent having problems Yukon Canada Bounced from person to person 55 50 Telephone trees, voice mail 35 28 Could not find in Blue Pages 34 28 Did not know where to look 32 32 Busy phone lines 27 40 Trouble finding on the Internet 15 11 Parking difficult 12 13 Travel distance too great 11 8 Other (e.g. long wait) 12 12 Source: Citizens First 2000 Survey

  7. Source: Citizens First 2000 Survey (Yukon results) Assessment of Blue Pages

  8. Old Blue Pages: Looking forwood cutting permit information

  9. Old Blue Pages:… still looking for wood cutting permit information

  10. Old Blue Pages:… still looking forwood cutting permit information

  11. New Blue Pages: Integration and Collaboration

  12. New Blue Pages:Keyword headings

  13. Source: Citizens First 2000 Survey (Yukon results) Assessment of Blue Pages:The need to go “e-”

  14. Online Blue Pages

  15. ~50,000 hits per month since launch The New Blue Pages: Usage

  16. C. Lessons Learned Lesson 1. Solid partnerships Lesson 2. Simplify  then automate Lesson 3. Tailor to meet your needs Lesson 4. Communicate, communicate Any time, Any where, All together

  17. Moving Forward:Next steps for blue pages • Work on list of keywords • Link with our programs and services guide • Make technology available to others • Train our “call centre” staff

  18. Closing thought:When Technology fails us...

  19. Siegfried Fuchsbichler Assistant Deputy Minister Government Services, Government of Yukon Phone: 867-667-3732 Fax: 867-393-6218 siegfried.fuchsbichler@gov.yk.ca For more information ... Web sites: http://www.gov.yk.ca http://www.bluepages.gov.yk.ca

More Related