Is print reference dead ala annual program washington dc june 25 th 2007
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Is Print Reference Dead? ALA- Annual Program Washington DC June 25 th , 2007 …. Reference Books Bulletin. Ruth Fischer Partner, R2 Consulting LLC www.r2consulting.org. Workflow Analysis for Academic Libraries Market Analysis and Product Development for Publishers and Vendors.

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Is print reference dead ala annual program washington dc june 25 th 2007

Is Print Reference Dead?ALA- Annual ProgramWashington DCJune 25th, 2007…

Reference Books Bulletin


Ruth fischer partner r2 consulting llc www r2consulting org

Ruth FischerPartner, R2 Consulting LLCwww.r2consulting.org

Workflow Analysis for Academic Libraries

Market Analysis and Product Development

for Publishers and Vendors


Our experience

Our Experience

Libraries

  • East Carolina University

  • Wesleyan University

  • University of Vermont

  • University of Colorado

  • University of Missouri/KC

  • University of Utah

  • University of Michigan

  • University of Nebraska/Omaha

  • MIT Libraries

  • Minnesota State/Mankato

  • Arizona State University Libraries

  • Carleton/St. Olaf Colleges

  • Vassar College Libraries

  • Macalester College

  • University of Minnesota

Vendors

  • ABC-CLIO

  • Blackwell’s

  • Casalini Libri

  • CAVAL Collaborative Solutions

  • Common Ground Publishing

  • Eastern Book

  • Ebook Library

  • Follett Library Resources

  • HARRASSOWITZ

  • Innovative Interfaces

  • Integrated Book Technology

  • OCLC

  • RR Bowker

  • Sage Reference

  • University of California Press

  • Xrefer

  • YBP Library Services


Primary ts workflow

Primary TS Workflow

  • Resource Identification

  • Selection / De-selection

  • Ordering and Order Maintenance

  • Receiving and Payment

  • Providing Access

    • Cataloging

    • Holdings Maintenance

    • Physical Prep

    • Loan Services


Eresources workflow

eResources Workflow

  • Resource Identification

  • Trials / Decision Tracking

  • Selection

  • License Evaluation / Negotiation

  • Ordering and Order Maintenance

  • Payment / Pre-payment

  • Activation / Registration

  • Cataloging

  • Holdings Maintenance

  • Resource Discovery

  • Access Management

  • Usage Tracking

  • Renewals / Cancellations


R2 workflow principles

R2 Workflow Principles

  • Know your costs

  • Incorporate “systems thinking”

  • Simplify and standardize requirements

  • Create a mainstream

  • Automate the mainstream

  • Take full advantage of existing resources

  • Outsource sometimes

  • Establish quantifiable goals

  • Measure performance

  • Control quality via sampling

  • Make strategic choices


Changing users

Changing Users

  • NetGen Students

  • Conditioned by: Amazon, Google, NetFlix

  • Undergraduates: course-centered research

  • Strong preference for electronic

  • Strong preference for full-text, multimedia

  • Interactivity, visual cues, tutorials

  • Abhorrence of documentation

  • Naivete about resource quality

  • 2% of undergraduates begin their searches from library Web site


Changing users1

Changing Users

  • Retiring faculty

  • Peer-to-Peer file sharing, communication

  • FaceBook; iTunes

  • Gaming trial & error approach

  • Zero tolerance for delay

  • Group learning; collaboration

  • CPA

  • University of Rochester “work practices” study

    • Dorms, frats, gyms, student union, dining halls, buses, computer center, library


Lots of electronic reference

Lots of Electronic Reference

  • Oxford Reference Online

  • Gale Virtual Library

  • NetLibrary eReference Center

  • Xrefer

  • Sage Electronic Reference

  • ABC Clio

  • BBS Electronic Reference


Workflow implications

Workflow Implications


Actual r2 recommendation

Actual R2 Recommendation

Consolidate purchasing.


Actual r2 recommendation1

Actual R2 Recommendation

Identify and segregate reference material at point of selection.


Actual r2 recommendation2

Actual R2 Recommendation

Simplify marking of print reference.


Actual r2 recommendation3

Actual R2 Recommendation

Eliminate reference sub-locations.


Actual r2 recommendation4

Actual R2 Recommendation

Shelve subject-specific reference works in stacks and allow them to circulate.


Actual r2 recommendation5

Actual R2 Recommendation

Reduce the size of the print reference collection.


Actual r2 recommendation6

Actual R2 Recommendation

Eliminate the print reference collection; move to e-Only Reference.


Actual r2 recommendations

Actual R2 Recommendations

Shift emphasis to e.

Expand support for e.

Starve print to feed e.


Because

Because

Patrons prefer e.


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