ICESA LMI Directors’ Conference WIA LESSONS LEARNED

1. ICESA LMI Directors’ ConferenceWIA LESSONS LEARNED FLORIDA DEPARTMENT OF LABOR AND EMPLOYMENT SECURITY Office of Labor Market Statistics November 1999

2. WIA LESSONS LEARNED • Try to be on the state WIA Implementation Team • Prepare Market Analysis and Employment Statistics WIA Plan

3. WIA LESSONS LEARNED • Volunteer for WIA Customer Satisfaction Surveys • Three federally-mandated questions, used to develop existing performance standard • Issues involve localization, collection methods, contact names, validity level by area or program

4. WIA LESSONS LEARNED • Volunteer for Wage Record Follow-up/Consumer Information System Development (CIS) • Eligible training providers must train for high demand/high skill occupations • Individual Training Accounts (ITAs) are only for high skill/high wage occupations • Combine LMI with CIS

5. WIA LESSONS LEARNED • Volunteer for other services (traditional/non-traditional) • Use of server for web page • Purchase of hardware, software • Put your State and Local Workforce Boards on LMI mailing lists (Community Development Organizations, also)

6. WIA LESSONS LEARNED • Make LMI presentations (early) to your State Workforce Board and all Local Boards (Board staff or committees) • Meetings are 1 to 4 hours, frequently include a meal (busy and distracted officials) • Fast paced, use LMI applications

7. WIA LESSONS LEARNED • Board Presentations Continued… • Mission • How collect and deliver data, emphasize response rate, statistical cooperative system, Greenspan • Current trends, comparative, localized • Assumptions for projections • Occupations in demand by prep level and wage • LMI Initiatives

8. WIA LESSON LEARNED • Develop a close working relationship with State Workforce Board Staff (the Power Behind the Throne) • Consider LMI staff an extension of the Workforce Board staff

9. WIA LEASSONS LEARNED • Saturate Local Boards and other customers with your automated LMI system - connect to job openings, get feedback, make improvements, let them test your system • Do LMI Customer Satisfaction Surveys and keep request logs (cover yourself)

10. WIA LESSONS LEARNED • Decide if you will be “LMI Jack of All Trades” or “Statistics for Hire” • Will you do ANY survey asked for by a Workforce Board? • Will it have to meet statistical standards? • If yes…good luck. It won’t be easy after Boards become political, aggressive, and distrustful • If no….convince them your data meets their needs and/or welcome privatization

11. WIA LESSONS LEARNED • Be ready for privatization issues • Note your Governor’s or Agency Administrator’s views • Realize Boards will always have unmet data needs

12. WIA LESSONS LEARNED • Keep active with local One-Stop Career Centers • Provided One-Stop LMI Training - use case studies, instead of discussing programs • Provide coding and O*Net training • Stock the resource rooms, hardware/software, automated LMI (FRED), publications, posters, signs, display racks, ALMIS Employer Data Base, CIDs, (visit the resource rooms)