GP Patient Satisfaction Survey. Dr G R Bhorchi , Killingholme surgery. GP Patient Satisfaction Survey. A GP assessment questionnaire was given to 70 patients in early 2014. 38 completed forms were returned. Representing a 54% participation. GP Patient Satisfaction Survey.
Dr G R Bhorchi, Killingholme surgery
A GP assessment questionnaire was given to 70 patients in early 2014
38 completed forms were returned
Representing a 54% participation
The questions related to 5 areas of the practice
The Receptionist and Appointments
The Surgery in General
With a sixth section for patient information and understanding
The following slides break the results up into sections.
Each answer is given a value of 1 to 7 depending if it is positive, negative or somewhere in-between
e.g. 1 = positive, 4 = don’t know, 7 negative
The scores for each question on each completed return are added up and then averaged over the number of completed returns.
The resulting value is the average, for that question, for the Killingholme surgery
1. The Doctor
Satisfaction with the GP is high with possible improvement in the explanation of condition, treatment and care
2. Receptionist & Appointments
Medium to high performance with possible investigation of appointment booking methods for improvement.
Good performance with apparent acceptable waiting times
Good performance with top end patient response. Possible improvement in arranging treatment and care decision although this may depend on the patients expectations in the first place
Apparent patient satisfaction with the surgery
The dominant patient profile from the survey is an employed or retired female, aged 45 to 64 years, in average health