As leisure studies
Download
1 / 8

AS Leisure Studies - PowerPoint PPT Presentation


  • 90 Views
  • Updated On :

AS Leisure Studies. Unit 2 – A People Business. Starter. Why is good customer service so important for a leisure organisation? Increased sales More customers Better public image An edge over the competition Happier and more efficient work force Satisfied customers

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'AS Leisure Studies' - dalila


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
As leisure studies

AS Leisure Studies

Unit 2 – A People Business


Starter
Starter

  • Why is good customer service so important for a leisure organisation?

  • Increased sales

  • More customers

  • Better public image

  • An edge over the competition

  • Happier and more efficient work force

  • Satisfied customers

  • Customer loyalty and repeat business



Objectives
Objectives

  • Customers provide the revenue required for an organisation to continue operating or, in the case of not for profit organisations, to justify its existence.

  • You need to understand a number of commercial benefits that customers provide for, and encourage in, a leisure organisation.




Activity
Activity

  • There are seven key benefits of good customer service. These are:

  • Increased sales

  • More customers

  • Better public image

  • An edge over the competition

  • Happier and more efficient work force

  • Satisfied customers

  • Customer loyalty and repeat business

  • Using Collins Advanced Vocational Leisure and Recreation - Textbook - p316-329 produce research notes about each of the above


Review
Review

  • Identify three things you have learned today

  • Identify questions you have

  • Identify 1 thing you already knew


ad