Using cluster organisation benchmarking
This presentation is the property of its rightful owner.
Sponsored Links
1 / 39

Using cluster organisation benchmarking PowerPoint PPT Presentation


  • 79 Views
  • Uploaded on
  • Presentation posted in: General

Using cluster organisation benchmarking. ”We develop our region”. Key message #1. The IT Cluster in Grenland, Telemark Why use the cluster organisation benchmarking The benchmarking tool The process, method and the results Evaluation – improvements. Telemark & Grenland region. Telemark.

Download Presentation

Using cluster organisation benchmarking

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Using cluster organisation benchmarking

Using cluster organisation benchmarking

”We develop our region”

Key message #1

  • The IT Cluster in Grenland, Telemark

  • Why use the cluster organisation benchmarking

  • The benchmarking tool

    • The process, method and the results

  • Evaluation – improvements


Telemark grenland region

Telemark & Grenland region

Telemark

Telemark

Grenland

  • Telemark County:

  • 160 000 Inhabitants in total

  • 100 000 in Grenland in cities Skien & Porsgrunn

  • 4 municipalities/5th largest urban area in Norway

  • World largest producer of furtilizers

  • World largest producer of Solar power Wafers (silisium)

  • Wood industry,

  • Petrocemicals- Plastics


Ikt grenland

IKT Grenland

Operations

Project

development

10 projects in 5 strategy areas

  • Non profit member organisation

    • 85 members in total, 50 ICT Companies, 80% in software development

  • Founded 2002, independent member organisation in June 2007

  • Fastest growing region in Norway in ICT employment since 2000

  • Member of national Cluster Program, Arena, in Oktober 2007

    • Arena member until oktober 2010

  • Annual turnover 2009: 700 K EUR

  • National focus, preparing internationalisation


Ict grenland cluster key messages

ICT Grenland Cluster Key messages

Grenland = software city


The facilitation team

The facilitation team

  • 5 people hired part time from member companies fill the facilitator roles:

    • Chairman of the Board

    • CEO IKT Grenland

    • Program Manager Arena program

    • Community/communication Manager

    • Talent Recruitment Manager

  • In total approx 2,5 man years

  • Building a knowledge center in cluster development and tools


Why benchmark the cluster organisation

Why benchmark the cluster organisation?

  • Ability to measureresults is crucial

    • To be able to improvecontinously

    • To be able to keepmembers and other supporters satisfied and securecontinued support

  • Clusters must be measured at twolevels

    • Cluster initiativelevel

    • Cluster memberlevel(Annualreporting)

  • What IKT Grenland expect to acheive

    • A toolwecanuseannually or bi-annually to identifyimprovementopportunities

    • To get a ”performancelanguage” basis for intercluster best practiceexchange

    • Connectus to the European Cluster Excellence initiative

    • Use as basis for ”end of Arena programme” evaluation – to createfuturevalues

Cluster initiative/

organisation

Cluster


Development history kompetenzenetze germany iit berlin

Development historyKompetenzenetze Germany, IIT Berlin


The benchmarking process

The benchmarking process

Process steps

In/Output

Resources

Preparations

Study questionaire

Collectbasicstatistics

Suvey

Form

67 indic.

11 pages

  • 2+ members

  • of Cluster organisation

  • 6 manhours

  • 2000 Euros

Filled in Suvey

Form

  • 2+ members

  • of Cluster organisation

  • 8+ manhours

Face to facedialoque to fill in form

  • 2+ members

  • of Cluster organisation

  • 2+ manhours

Control of form content

ApprovedSuvey

Form

Draft

Bench-marking report

  • 2+ members

  • of Cluster organisation

  • 2+ manhours

Control of draft benchmarkingreport

Approved

Bench-marking report

IN TOTAL

20 manhours

2 000 Euros + travel

Control of final benchmarkingreport


The benchmarking report

The benchmarking report

33 pages + 13p copy of survey form

3 -4 types of graphics


The 7 benchmark dimensions

The 7 benchmark dimensions


The 61 inducators behind the 7 dimensions 1

The 61 inducators behind the 7 dimensions -1


The 61 inducators behind the 7 dimensions 2

The 61 inducators behind the 7 dimensions- 2


The 61 inducators behind the 7 dimentions 3

The 61 inducators behind the 7 dimentions- 3


Examples

Examples


More examples

More examples


How usable was it

How usable was it?

  • Norwegianexperience

  • Introduces a performancelaguage for Cluster Managers

  • Verymuch in line with Danes

  • Valueincreases as more clustersuse it as theirperformance and KPI sheet

“The overall impression is good and a very interesting way to rank cluster supporting organisations.

Instead of using official data with a 3 years delay or other time consuming data collection this method provides a relatively good and accurate

picture of the organizations that is benchmarked”. (Oresund Food network)

Danish experience

  • Overall very satisfied

  • Introduces factors Cluster Initiative (CI) can influence

  • Input to strategic direction for the development of the CI

  • Introduces basis for intercluster learning

    IMPROVEMENTS?

  • Detailed input on inprovement of:

    • Methodology, Survey Form, indicators, Reporting

  • Overall

    • Simplification

    • More transparency

    • Compensation for country specific factors

    • Compensation for activities of Cluster Partners


Collaborate on this in the future

Collaborate on this in the future?

  • Organise ourselves to promote the profession of Cluster Managers?

    • The Nordics should influence ”European Club of Cluster Managers” …and

    • Build a true ”Community of Practice”

  • Collaborate to influence cluster policies in an organised way?

  • How?

    • Norway

      • Registred a membership based association ”Norwegian Clusters”

      • Cluster organisations and cluster practitioneers as members

    • and Denmark

      • IKT Grenland and Cluster Academy of Denmark - exploring the opportunity of organising ”Nordic Clusters”

    • Any Swedes interested? – Contact me!


More information

More information?

Tor-Arne Bellika; +47 90538842

[email protected]

  • The presentation

  • IKT Grenland benchmarking report with completed questionnaire

  • The proceedings report from Cluster Excellence workshop on benchmarking and cluster measurement

  • The summary of the Danish Experience

    • by Reg X, Danish Cluster Academy

    • 4 clusters benchmarked

    • Report (pdf 7 pages)

      KompetenzNetze Germany/institute of Innovation & Technology, Berlin

  • Gerd Meier zu Köcker, [email protected]


Backup

BACKUP

More on IKT Grenland


The ict cluster and its focused sectors

The ICT cluster and its focused sectors

Software Solutions

Vendors

Health

Education

Coreof Software

DevelopingCompanies

OpenSource, WEB2.0

”Software as a Service”

Advanced ICT users

in cross-sector

cluster/networks

R&D/Educ

Production

Industry

CleanTech

art/culture

creative

industries

System integrators


Using cluster organisation benchmarking

The co-location effort

Industrial ICT &

Health ICT

ICT, CleanTech, culture/experience & BioTech


Beeing part of the arena program

Beeing part of the Arena program

Value potential

Relational maturity

  • Member since Oct 1st 2007 until Oct 1st 2010

  • Funding of 250 K Eur/year from Arena program

  • Regional funding of 150 K Eur/y

  • Members providing 65 %

  • Meeting places for cluster teams

    • 4 times a year

    • Interntional study tours

    • Training offerings

    • ”Dating” international clusers

  • Most valuable

    • Meeting and Collaborating with other clusters


Core growth strategy business idea

Core growth strategy –business idea

“From 1995 to 2000, aggregate productivity in the EU grew by 1.8% per year. At least 55% of that increase was due to ICT. Between 2000-2004,

productivity growth fell to 1.1% but the contribution of ICT remained high at around 45%. These figures underline the key role of ICT in realising the Lisbon objectives of competitiveness

and growth.”

“All sectors of Europe’s economy

depend on ICT.

Viviane Reding

Commissioner for Information Society and Media

European Commission.

  • A wellfunctioning ICT cluster is a growthenabler in all othersectors in a region

  • Wedevelopthe ICT cluster and a numberofsubclustersofadvancedusers in selectedsectors


Who we are here for target groups

Who we are here for- target groups

”Norwegian growth Champion”

Key message #4

  • ICT companies registered in ICT sector (NACE)

    • Core of the biggest, most international

      • 12 software companies

    • Specialised supporting companies (software tools dev, interaction designers, development services etc.)

  • Knowledge producers

    • R&D actors in our focused fields

    • Regional educators (schools/university)

  • Supporters

    • Regional development actors

    • Demanding custormes in focused sectors

  • Individuals in member companies


Mission vision core values

Mission, vision & core values

  • Mission

    • ”Grenland, the most attractive and valuecreatingplace to build software companies”

  • Main goals

    • Norways best ICT cluster

    • Growth for ourmembers and creationofnewcompanies

    • Value for members and the region

    • Productionofyoung talents for the ICT industry

  • Corevalues

    • Open, positive & creative

    • Stories to communicatethevalues(The virtualmembershipcard)

  • Hvem vi er til for

    • Medlemskriterier

    • Medlemmene

    • Regionen

  • Hva vi vil oppnå

    • Vekst og utvikling for industri og region

  • Hvordan vi gjør det

    • Tiltak


Communication goals

Communication goals

  • Build identity;

    • social capital and ”we-feeeling”

  • Promote members and give them competitive advantages

  • Contribute to faster growth and internationalisation

  • Build talent attraction


Communication channels tools

Communication – channels & tools

Physical arenas and digital communities

From: one way to: interaction & dialoque

Communication must be open to all

Segment members and make communication dialogue digitally traceable


How we deleveloped strategy and communication

How we deleveloped strategy and communication

”Come work in the sector

forming the future”

Key message #2

  • 2006: Ramp up of activity

    • Board develop first ”formal” goals & strategy through 2 consequtive board meetings

    • Results used in application to become Arena cluster program member

  • 2008:

    • Board and steering committee revisit goals and strategies in 3 short sessions

    • Branding finished, homepage v.1

    • Evaluation of position and results

  • 2009:

    • Cluster dynamics analysis

    • Foresight process and strategy revision


The results of the 2008 strategy revision

The results of the 2008 strategy revision

”Network for You

Innovation for all”

Key message #3

  • Definitions of key target groups

  • Products (services) we offer to members

  • Internal roles in cluster facilitation organisation (Projects & Operations)

  • How to generate income to fund organisation long term

  • Key identity ”Pay-off”

    ”From industry knowledge to Knowledge industry”

  • Technology focus areas

    • Web 2.0 technologies

    • Open Source Software

    • Real time resource and process Management


Materials in brand reputation building

Materials in brand/reputation building


Using cluster organisation benchmarking

IKT Grenland coremembers

Handelshøyskolen BI

Skien Videregående

Stone Computing

Skien kommune

IbsenBusines NetSense

Lytt&Løft

Ementor

IT4You

ezenz

Noroff

P-plan

Cappe

Tel-Tek

Inventum

eSenteret

Cadpartner

Konica Minolta

Bjelkemyr-Østvang

Høgskolen i Telemark TF

Høgskolen i Telemark HS

Cronus Elmatikk Engineering

EDB IS Partner

EO –Funktion

Code Consult

Objectnet

KlartSvarNetCom

Elan IT

Fast

NHO

Xertus

TechNet

Gatship

eJournal

Gjensidige

BTV Invest

Klosterøya

Ernst&Young

Portalutvikling

Okos Telemark

Masterpiece

Prioritet Internet

Porsgrunn Kunstforening

Vekst i Grenland

Innovasjon Norge

Telemark Fylkeskommune


Main activity areas

Main Activity Areas

  • Building meeting places and Community

  • Talent attraction to technology education

  • Compentency development in our core areas

  • Joint R&D efforts

  • Communitcation/Brand building


Development of places to meet

Development of ”places to meet”

2000

2002

2004

2006

2008

2009

Independent org

A project within reginal development agency ViG

Cluster

Initiation study

.

Arena

Cluster dev program

Grenland Expo

Annual fair; Grenland Expo

Innovation award

Annual growth survey

Montly members meetings

eHealth forum

(vertical)

IKT Grenland development history

2002 - 2009

Sotware dev forum

(horisontal)

Project Mgmt forum

Sales & marketing forum

Recruitment & Talent dev

(horisontals)


Using cluster organisation benchmarking

IKT Grenland Innovation Award

2005

2006

2007

2009

2008


The digital place to meet

The digital place to meet


Building the digital cluster community

Building the digital cluster community


Using cluster organisation benchmarking

IKT Grenland member brands

Handelshøyskolen BI

Skien Videregående

Stone Computing

Skien kommune

IbsenBusines NetSense

Lytt&Løft

Ementor

IT4You

ezenz

Noroff

P-plan

Cappe

Tel-Tek

Inventum

eSenteret

Cadpartner

Konica Minolta

Bjelkemyr-Østvang

Høgskolen i Telemark TF

Høgskolen i Telemark HS

Cronus Elmatikk Engineering

EDB IS Partner

EO –Funktion

Code Consult

Objectnet

KlartSvarNetCom

Elan IT

Fast

NHO

Xertus

TechNet

Gatship

eJournal

Gjensidige

BTV Invest

Klosterøya

Ernst&Young

Portalutvikling

Okos Telemark

Masterpiece

Prioritet Internet

Porsgrunn Kunstforening

Vekst i Grenland

Innovasjon Norge

Telemark Fylkeskommune


Future development strategy

Future development strategy

Value potential

Relational maturity

  • 2 main strategies:

    • Closer to the ICT users i targeted sectors

    • Develop more places and Arenas to meet ”The community”

  • Access to Long term Funding

    • Qualify for new national programs

      • More Arena programs

      • New national Business Network program

      • New meta cluster/intercluster program

    • Long trem regional cluster program

    • Develop more services to members


Using cluster organisation benchmarking

Developinginto cross sectormetacluster

Cleantech?

Innovasjons

sone

Vareproduserende industri

Industriell IKT

Løsnings-produsenter IKT

Helse- offentlig og privat tjenesteyting. Helse-IKT

IT-Drifts-tjenester

IKT Grenland

System-integratorer

Utdanning - offentlig og privat tjenesteyting. Lean Learning

IT plattform

leverandører

Skreddersøm av løsninger

Kunst – kultur opplevelser

Kunstkom

Markedsføring, design

Rekruttering-utleie

Regnskap/ revisjon

FoU tjenester

Off-utviklingasaktører

Investor /kapital


  • Login