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Exploiting mobile communications for library service development: technical possibilities and cultural implications William Foster (National Genetics Education & Development Centre Cain Evans (Birmingham City University) 14th November 2007. Introduction.

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Exploiting mobile communications for library service development: technical possibilities and cultural implicationsWilliam Foster(National Genetics Education & Development CentreCain Evans(Birmingham City University)14th November 2007

introduction
Introduction

“Public Libraries in the 21st century should be open when people want to use them, including evenings and weekends … library users should be able to get easy access to any book … getting expert help … on setting up their own community websites and taking part in the ICT revolution.”Baronness BlackstoneFramework for the future, 2003

issues for public libraries 1
Issues for public libraries (1)

“Striking a balance between the traditional and the new is a difficult task and trying to provide something for everyone, irrespective of age or social group, is a hard task”.

Penny Garrod 2004

issues for public libraries 2
Issues for public libraries (2)
  • Visited a public library in person 96 %
  • Hold a library card (all libraries) 72 %
  • Have never heard of online databases 30 %
  • Visited the PL website 27 %
  • Visited the PL website (UK) 9 %
  • Have used instant messaging 51 %

OCLC 2005

overview of presentation
Overview of presentation
  • Public libraries and IT
  • The potential for new technologies
  • Implications for service provision
issues for public libraries 3
Issues for public libraries (3)
  • Construction
  • Cost
  • Content
  • Culture

(from Cole 2006)

infrastructure
Infrastructure

“functional mobile digital library systems will inevitably be built around robust and stable technical infrastructure”

Jones et al HCI Group, Cornell University, 2000

supplier library cooperation
Supplier/Library Cooperation
  • Sharing and community over duplication and isolation
  • Reuse over reinvention
  • Openness and interoperability over exclusivity
  • Experimentation over certainty

Leavesley Project Silkworm 2005

ubiquitous computing
Ubiquitous computing

“… represents the most explicit attempt yet to move computing beyond the confines of tool usage towards a pervasive penetration of human activities, with potentially far-reaching effects”

but needs to be

“based on non-intrusive availability”.

Arya 1995

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PerLS

Pervasive Library System

Library 2.0

Pervasive Library Services

slide15

System Design

Human Behaviour

Interaction

Outcome

Social Attributions

Jones et al IBM 2000

issues for public libraries 4
Issues for public libraries (4)

The expected user experience

  • All encompassing
  • Without walls
  • Immediate
  • Rich
  • Participative
  • Personalised
  • Fulfilling

Leavesley, Project Silkworm 2005

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AGE

AGE

USER GROUP

IT USE

GROUP

RANGE

1

11

-

25

Pervasive Generation

Embedded devices

2

26

-

55

N

etGen

Mobile devices

3

56

-

75

Retired IT

dependents

H

ome

and away

IT

4

76 +

Silver surfers

Library + home support

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