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Rowland Hill

Rowland Hill. Who are we?. Major UK based retailer of own brand clothing (11% of UK market), food (4% of UK market) and home products with a turnover of £8.6bn.

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Rowland Hill

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  1. Rowland Hill

  2. Who are we? Major UK based retailer of own brand clothing (11% of UK market), food (4% of UK market) and home products with a turnover of £8.6bn. 15.8 million shoppers visit our 520 stores every week and we have 219 stores operated by franchise partners in 34 territories across the world. We employ 75,000 people. Founded in 1884. Today the company is a plc.

  3. I’ll cover… • Consumers and sustainable development • The retail industry’s response • M&S and Plan A • Carbon management and labelling

  4. Concern about environment at highest point for a decade Q What would you say is the most important issue facing Britain today? Q What do you see as other important issues facing Britain today? UNPROMPTED – selected answers % 51% 58% 41% 40% 39% 38% 36% 34% 27% 24% 25% 19% 12% 10% 6% 2% 3% Source: Ipsos MORI Base: c. 1,000 GB adults 18+ each year, taking the figures for May (*or June where May unavailable)

  5. Priority focus for companies - prompted Q Which three or four do you think companies would pay particular attention to over the next few years ? (Prompted) Change01-06 TOP MENTIONS Concern for the environment +10 -7 Caring for employees +16 Conserving energy -3 Providing more jobs -2 Investing for the future -3 Keeping prices reasonable +1 Caring for customers Providing good quality products/ services -4 -9 Training the workforce -5 Safety of the workforce 0 Providing equal opportunities Supporting activities in the community -3 Base: All British Public (975), June 2006

  6. Consumer interest • 52% are concerned about climate change(GlobeScan 2007) • 70% believe individuals have to take more responsibility for Climate change(GlobeScan 2007) • 64% want more information about the global warming potential of products(GlobeScan 2007)

  7. Consumer inclination Win-win for everyone Benefits for me For enthusiasts only!

  8. The retail backdrop… 2001 (06) BRC Towards Retail Sustainability 2002 Foot & Mouth Disease Food Industry Sustainability Strategy NCC/ WI/ Greenpeace league tables 2005 Courtauld Commitment FSA traffic lights and salt targets 2006 Carrier Bag Agreement Company Law Review Climate Bill

  9. The retail response… Sustainability 360 10 point community plan/ consumers & carbon Look behind the label/ Plan A Change One Thing Try something new today

  10. Plan A… Builds on the success of ‘Look Behind The Label’ Establishes a move from annual incremental targets to a longer-term (5 year) vision. Utilises 100% own brand position. Creates ‘clear blue sky’. Responds to key CSR risk. Endorsed by key opinion formers (J. Porritt, WWF, Greenpeace, Friends of the Earth, Fairtrade Foundation etc.)

  11. What? CLIMATE CHANGE WASTE SUSTAINABLE RAW MATERIALS FAIR PARTNER HEALTH

  12. Food Depot refrigerant gas= unkown M&S Food fleets = 40,000t Electricity & gas= 212,000 Food supplier transport = est.250,000t Total~ 6 m t M&S Food Depots.= 15,000t refrigerant gas=150,000e M&S GM fleets= 36,000t Distribution transport Stores business travel = 6,000 t M&S GM DCs t= 25,000t M&S Carbon ‘footprint’ GM supplier transport= est. 50,000t Food preparation= est. 350,000t Food raw materials and processing = est. 2,600,000t (50% non-UK) Product manufacture Product use & disposal Food customer shopping= est. 200,000t Home deliveries= est. 25,000t GM customer shopping= est. 200,000t GM production = est. 600,000t (100% non-UK) GM laundry & ironing = est.1,500,000t Direct control: Indirect influence:

  13. Climate Change

  14. Proposed Boundary for Direct Carbon Footprint Refrigerant Emissions M&S Offices/ Buildings International Freight Business Travel Production of Goods M&S Distribution Centres M&S Stores (including franchised) Consumption & Disposal of Goods Customer Transport Distribution to Stores (incl. outsourced) M&S Home Delivery (excll. outsourced) Supplier Transport M&S franchises outside the UK and ROI Waste Recycling & Disposal Employee Commuting Key Stationary sources Transport sources

  15. Carbon management… Energy Management to Carbon Management Voluntary to regulatory (CRC, EEBD) Operations to Footprint Energy consumption to transport CR Reports to Annual Reports Exception to norm

  16. Labeling…. • Already successful examples based on usage impacts e.g. • Likely to extend to other non-food areas • Challenges on food (supply chain, logic) • Labelling will not always be the answer!

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