Evaluating A Patient-Centered Medical Home from the Patient’s Perspective. Betty M. Kennedy, PhD Community Outreach Specialist. Co-Authors. Sarah Moody-Thomas, PhD Peter T. Katzmarzyk, PhD Ronald Horswell, PhD Willene P. Griffin, MSW, LCSW. Mary T. Coleman, MD, PhD
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Evaluating A Patient-Centered Medical Homefrom the Patient’s Perspective
Betty M. Kennedy, PhD
Community Outreach Specialist
The medical home is an organizational approach to improve care, improve patient experience, and reduce medical costs. The patient-centered medical home seeks to address some of the widely recognized inadequacies of primary care delivery by facilitating partnerships among the patient, physician, and healthcare team.1,2
1Berckelaer et al. J Am Board Fam Med. 2012;25:192-198.
2American Academy of Family Physicians 2007: www.acponline.org
The purpose of this qualitative project was to receive input from patients to improve their experiences within the medical home for ongoing disease management and health improvement, and to obtain their recommendations for the most effective methods to involve patients in shaping system policies, procedures and practices consistent with patient and family-centered care principles.
A sample of 32 adult patients participated in cognitive interviews (n = 15) and structured focus groups (n = 17) using the Nominal Group Technique (NGT). Exit surveys collected demographic information and input from patients about opportunities for their involvement in shaping medical homes.
Cognitive interviewing, structured focus groups, and exit surveys with patients can be used to identify needed improvements in moving a healthcare system to be more responsive to patients’ preferences, needs, and values.
Thanks to all LSU HCSD clinics, faculty, staff, and others involved for supporting this qualitative work within LSU medical homes. [Ongoing]
Special thanks to all Medical Home sites and patients within the medical home for participating in this quality improvement project. [Ongoing]
This work was supported by Louisiana State University’s Improving Clinical Outcomes Network (LSU ICON).
Community Outreach Core ServicesExamples include:Focus groups, mini seminars & workshops Patient recruitment of high risk sub-groups