Ned d young ph d sinclair community college dayton oh 45402 ned young@sinclair edu
This presentation is the property of its rightful owner.
Sponsored Links
1 / 17

Ned D. Young, Ph.D. Sinclair Community College Dayton, OH 45402 [email protected] PowerPoint PPT Presentation


  • 157 Views
  • Uploaded on
  • Presentation posted in: General

Ascertaining the Impact of the Business-Oriented Malcolm Baldrige National Quality Award (MBNQA) Model on Educational Institutions: From the Voices of Educational Leaders . Ned D. Young, Ph.D. Sinclair Community College Dayton, OH 45402 [email protected]

Download Presentation

Ned D. Young, Ph.D. Sinclair Community College Dayton, OH 45402 [email protected]

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Ned d young ph d sinclair community college dayton oh 45402 ned young@sinclair edu

Ascertaining the Impact of the Business-Oriented Malcolm Baldrige National Quality Award (MBNQA) Model on Educational Institutions:From the Voices of Educational Leaders

Ned D. Young, Ph.D.

Sinclair Community College

Dayton, OH 45402

[email protected]


Malcolm baldrige national quality award mbnqa

Malcolm Baldrige National Quality Award (MBNQA)

  • Established 1987 by the National Institute for Standards and Technology (NIST)

  • Historically based in Quality Management

  • Developed to aid American manufacturers in competition with foreign companies

  • Provides a systemic framework for organizational management

  • Education institutions eligible to apply: 1999


Ascertaining the impact of the business oriented malcolm baldrige national quality award mbnqa model on educational inst

The Baldrige Framework

Organizational Profile:

Environment, Relationships and Challenges

2

Strategic

Planning

5

Faculty and

Staff Focus

7

Organizational Performance

Results

1

Leadership

3

Student, Stakeholder

and Market Focus

6

Process

Management

4

Information and Analysis


Objectives of the study

Objectives of the Study

  • Determine educational institutions involved with MBNQA

  • Determine which institutions have been awarded their state’s highest level Baldrige-based award

  • Analyze the perspectives of key institutional leaders relative to the impact of the Baldrige framework on selected learning systems

  • Determine areas of the learning systems that have been impacted (positively and negatively)


Prominent actors in quality management

Prominent Actors in Quality Management

  • Malcolm Baldrige National Quality Award

  • North Central Association of Colleges and Schools (NCA)

    • Academic Quality Initiative Program (AQIP)

  • Baldrige in Education Initiative (BiE IN)

    • National Alliance of Business (NAB)

    • American Productivity & Quality Center (APQC)

  • State and Local Baldrige-based Award Programs


Institutional selection criteria

Institutional Selection Criteria

  • State quality award winner

  • Highest level state award

  • Multiple educational types

  • Comparative organizational levels

  • Varying lengths of engagement


Institutions selected

Institutions Selected

  • K1 - large K-12 district in the Southeast

  • K2 - large K-8 district in the Midwest

  • C1 - community college in the Northwest

  • C2 - community & vocational technical college in the central U.S.

  • U1 - state regional university in the central U.S.

  • U2 – state engineering and science university in the central U.S.


Sources of data

Sources of Data

  • 22 interviews with educational leaders

    • President/Superintendent

    • Trustee member

    • Quality coordinator responsible for application

    • Head of faculty governance group

  • State quality award application and ancillary documentation


Areas of questioning

Areas of Questioning

  • Category 6 – Process Management

    • 6.1 Educational Design and Delivery

    • 6.3 Support Processes

  • Category 7 – Organizational Process Results

    • 7.1 Student Learning Results

    • 7.2 Student and Stakeholder Focused Results

    • 7.4 Faculty and Staff Results

  • Miscellaneous Questions

    • Interviewee’s role relative to Baldrige and quality

    • How Baldrige affected an institution’s external view

    • Communicating the Baldrige to institutional members


Conclusions

Conclusions

  • In use by numerous educational systems

    • 150 institutions (29 states) garnered 174 awards

    • 28 awards were designated as the state’s highest

    • 83 primary/secondary districts

    • 15 technical schools

    • 23 two-year colleges

    • 29 universities

  • Totals rising over time

    • 2000 – 51 awards

    • All years prior to 1997 total of 38 awards


Conclusions continued

Conclusions (continued)

  • A system for continuous improvement (all informant categories)

  • An organization built on the principle of satisfying stakeholder requirements (all informant categories)

  • Management by fact aids accountability and decision making (all but faculty)

  • Relationship with Plan-Do-Study-Act cycle (quality leaders)


Relationship to pdsa cycle

Relationship to PDSA cycle


Conclusions continued1

Conclusions (continued)

  • Potential for three-level enculturation

    • Level I - administrative management & control

    • Level II - instrument for faculty member self-assessment and reflection

    • Level III – instrument for student’s own learning systems


Conclusions continued2

Conclusions (continued)

  • Focus of leadership differs between education and business

    • In business, leadership has a direct impact on organizational results (i.e. administrative leaders impact performance)

    • In education, leadership directly impacts student results but the leader, in question, may very well be the faculty member, not the administrative leader


Ascertaining the impact of the business oriented malcolm baldrige national quality award mbnqa model on educational inst

The Baldrige Framework

Organizational Profile:

Environment, Relationships and Challenges

2

Strategic

Planning

5

Faculty and

Staff Focus

7

Organizational Performance

Results

1

Leadership

3

Student, Stakeholder

and Market Focus

6

Process

Management

4

Information and Analysis


Recommendations for further research

Recommendations for further research

  • Testing the model within the classroom

  • Increased sample population

  • Communication and the business model


Ned d young ph d professor management

Ned D. Young, Ph.D.Professor, Management

Sinclair Community College

444 W. Third StreetDayton, OH 45402

(937) 512-2759

[email protected]


  • Login