ned d young ph d sinclair community college dayton oh 45402 ned young@sinclair edu
Download
Skip this Video
Download Presentation
Ned D. Young, Ph.D. Sinclair Community College Dayton, OH 45402 ned.young@sinclair.edu

Loading in 2 Seconds...

play fullscreen
1 / 17

Ascertaining the Impact of the Business-Oriented Malcolm Baldrige National Quality Award MBNQA Model on Educational Inst - PowerPoint PPT Presentation


  • 227 Views
  • Uploaded on

Ascertaining the Impact of the Business-Oriented Malcolm Baldrige National Quality Award (MBNQA) Model on Educational Institutions: From the Voices of Educational Leaders . Ned D. Young, Ph.D. Sinclair Community College Dayton, OH 45402 ned.young@sinclair.edu.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Ascertaining the Impact of the Business-Oriented Malcolm Baldrige National Quality Award MBNQA Model on Educational Inst' - cyrah


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
ned d young ph d sinclair community college dayton oh 45402 ned young@sinclair edu

Ascertaining the Impact of the Business-Oriented Malcolm Baldrige National Quality Award (MBNQA) Model on Educational Institutions:From the Voices of Educational Leaders

Ned D. Young, Ph.D.

Sinclair Community College

Dayton, OH 45402

ned.young@sinclair.edu

malcolm baldrige national quality award mbnqa
Malcolm Baldrige National Quality Award (MBNQA)
  • Established 1987 by the National Institute for Standards and Technology (NIST)
  • Historically based in Quality Management
  • Developed to aid American manufacturers in competition with foreign companies
  • Provides a systemic framework for organizational management
  • Education institutions eligible to apply: 1999
slide3

The Baldrige Framework

Organizational Profile:

Environment, Relationships and Challenges

2

Strategic

Planning

5

Faculty and

Staff Focus

7

Organizational Performance

Results

1

Leadership

3

Student, Stakeholder

and Market Focus

6

Process

Management

4

Information and Analysis

objectives of the study
Objectives of the Study
  • Determine educational institutions involved with MBNQA
  • Determine which institutions have been awarded their state’s highest level Baldrige-based award
  • Analyze the perspectives of key institutional leaders relative to the impact of the Baldrige framework on selected learning systems
  • Determine areas of the learning systems that have been impacted (positively and negatively)
prominent actors in quality management
Prominent Actors in Quality Management
  • Malcolm Baldrige National Quality Award
  • North Central Association of Colleges and Schools (NCA)
    • Academic Quality Initiative Program (AQIP)
  • Baldrige in Education Initiative (BiE IN)
    • National Alliance of Business (NAB)
    • American Productivity & Quality Center (APQC)
  • State and Local Baldrige-based Award Programs
institutional selection criteria
Institutional Selection Criteria
  • State quality award winner
  • Highest level state award
  • Multiple educational types
  • Comparative organizational levels
  • Varying lengths of engagement
institutions selected
Institutions Selected
  • K1 - large K-12 district in the Southeast
  • K2 - large K-8 district in the Midwest
  • C1 - community college in the Northwest
  • C2 - community & vocational technical college in the central U.S.
  • U1 - state regional university in the central U.S.
  • U2 – state engineering and science university in the central U.S.
sources of data
Sources of Data
  • 22 interviews with educational leaders
    • President/Superintendent
    • Trustee member
    • Quality coordinator responsible for application
    • Head of faculty governance group
  • State quality award application and ancillary documentation
areas of questioning
Areas of Questioning
  • Category 6 – Process Management
    • 6.1 Educational Design and Delivery
    • 6.3 Support Processes
  • Category 7 – Organizational Process Results
    • 7.1 Student Learning Results
    • 7.2 Student and Stakeholder Focused Results
    • 7.4 Faculty and Staff Results
  • Miscellaneous Questions
    • Interviewee’s role relative to Baldrige and quality
    • How Baldrige affected an institution’s external view
    • Communicating the Baldrige to institutional members
conclusions
Conclusions
  • In use by numerous educational systems
    • 150 institutions (29 states) garnered 174 awards
    • 28 awards were designated as the state’s highest
    • 83 primary/secondary districts
    • 15 technical schools
    • 23 two-year colleges
    • 29 universities
  • Totals rising over time
    • 2000 – 51 awards
    • All years prior to 1997 total of 38 awards
conclusions continued
Conclusions (continued)
  • A system for continuous improvement (all informant categories)
  • An organization built on the principle of satisfying stakeholder requirements (all informant categories)
  • Management by fact aids accountability and decision making (all but faculty)
  • Relationship with Plan-Do-Study-Act cycle (quality leaders)
conclusions continued1
Conclusions (continued)
  • Potential for three-level enculturation
    • Level I - administrative management & control
    • Level II - instrument for faculty member self-assessment and reflection
    • Level III – instrument for student’s own learning systems
conclusions continued2
Conclusions (continued)
  • Focus of leadership differs between education and business
    • In business, leadership has a direct impact on organizational results (i.e. administrative leaders impact performance)
    • In education, leadership directly impacts student results but the leader, in question, may very well be the faculty member, not the administrative leader
slide15

The Baldrige Framework

Organizational Profile:

Environment, Relationships and Challenges

2

Strategic

Planning

5

Faculty and

Staff Focus

7

Organizational Performance

Results

1

Leadership

3

Student, Stakeholder

and Market Focus

6

Process

Management

4

Information and Analysis

recommendations for further research
Recommendations for further research
  • Testing the model within the classroom
  • Increased sample population
  • Communication and the business model
ned d young ph d professor management

Ned D. Young, Ph.D.Professor, Management

Sinclair Community College

444 W. Third StreetDayton, OH 45402

(937) 512-2759

ned.young@sinclair.edu

ad