Engaging the health care consumer
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Engaging the Health Care Consumer. Bev Mitchell, MSN, RN. Health Literacy & PHRs: A barrier or empowerment Strategy?. Working definition of Health literacy Chronic obstructive pulmonary disease and its management The concept of self-management Personal health records as self-management tool

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Engaging the health care consumer

Engaging the Health Care Consumer

Bev Mitchell, MSN, RN

Health literacy phrs a barrier or empowerment strategy

Health Literacy & PHRs:A barrier or empowerment Strategy?

Working definition of Health literacy

Chronic obstructive pulmonary disease and its management

The concept of self-management

Personal health records as self-management tool

Health literacy and PHRs using Nutbeam (2000) health

literacy framework



…….to explore the concept of health literacy

and its relationship to COPD patients’ ability to

achieve self-management through the use of

personalized electronic health records.

Health literacy definition

Health literacy definition…

Kickbusch, Wait & Maag (2005)… “critical empowerment strategy to increase people’s control over their health”

Zarcadoolas, Pleasant & Greer (2005) …“to make informed choices, reduce health risks and increase quality of life” (p.197).

Copd what is the impact

COPD: What is the impact?

fourth leading cause of chronic morbidity and mortality throughout the world

ranks fifth as a worldwide burden of disease by 2020 by WHO

complex care demands of COPD

leading cause of hospitalization in the United States, particularly among older populations (55 – 75 years)

Overview of copd

Overview of COPD

progressive chronic airway inflammation

airflow limitation that is not fully reversible

chronic cough, sputum production, wheezing, dyspnea, forced expiration

history of exposure

limit normal physical activities of daily living that can negatively impact quality of life

Copd management

COPD: management

prevent disease progression and complications and relieve symptoms

goals of health education are to ameliorate

quality of life

Self management


paradigm shift

expectations that individuals demonstrate the capacity to manage their health and wellbeing

specific skills and knowledge

autonomy & empowerment

Self management1


participation in education designed to bring about specific outcomes

preparing individuals to manage their health condition on a day-to-day basis

practicing specific behaviours

having the skills and abilities to reduce the physical and emotional impact of illness with or without the collaboration of the health care team

(McGowan, 2005)



programs inaccessible

unintended consequences

health inequalities

unnecessary risk

Personalized electronic health records

Personalized electronic health records

strategy for self-management


health literacy


cognitive and physical disabilities

Personalized electronic health records1

Personalized electronic health records

generate health records and manage health information

integrate with providers’ information systems

track health status in conjunction with providers

book hospital appointments

store and chart health indicators, e.g. BP

auto-generated email reminders

links to on-line health information

Nutbeam s health literacy framework

Nutbeam’s Health Literacy Framework

functional or basic



Functional health literacy considerations

Functional Health Literacy:considerations

readability and numerical concepts embedded in instructions

use of relevant examples

avoid using jargon

older adults have shown to learn better from visual presentations

pictorial and other visual

touch screens

Interactive health literacy considerations

Interactive Health Literacy:considerations

on-line peer networks

health information

media literacy

eHealth literacy

Critical health literacy considerations

Critical Health Literacy:considerations

based on foundational





COPD care complex

PHR potential tool for self-management

assess and match literacy levels

collaborative approaches

more research is necessary……

Phr example

PHR Example….



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