slide1
Download
Skip this Video
Download Presentation
ADD Guidance on Consumer Satisfaction Data Collection for Information Dissemination

Loading in 2 Seconds...

play fullscreen
1 / 18

ADD Guidance on Consumer Satisfaction Data Collection for Information Dissemination - PowerPoint PPT Presentation


  • 81 Views
  • Uploaded on

ADD Guidance on Consumer Satisfaction Data Collection for Information Dissemination Katherine Cargill-Willis. DD ACT. Requires that one of the indicators of progress be consumer satisfaction. WHERE WE HAVE BEEN? The OMB CLEARANCE PROCESS. Clearance Process.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about ' ADD Guidance on Consumer Satisfaction Data Collection for Information Dissemination' - cynara


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
slide1

ADD Guidance on

Consumer Satisfaction Data Collection for

Information Dissemination

Katherine Cargill-Willis

dd act
DD ACT
  • Requires that one of the indicators of progress be consumer satisfaction
clearance process
Clearance Process
  • During the OMB Clearance Process for the Annual Report, ADD received comments on how to collect consumer satisfaction data on the products they disseminate.
originally add provided guidance so that
ORIGINALLY ADD PROVIDED GUIDANCE SO THAT:
  • UCEDDs could collect and report the consumer satisfaction data using qualitative methods
add reconsidered
ADD RECONSIDERED
  • ADD determined that the qualitative data collected on products would be hard to aggregate in a useful form
add drafted new guidance that
ADD DRAFTED NEW GUIDANCE THAT:
  • will be less burdensome
  • still useful
ucedds will
UCEDDS WILL
  • No longer collect data on products in general
  • Collect data on the utility of their Website
the details
THE DETAILS
  • Data must be collected from at least 50 people each project year.
  • The sample may include members of the UCEDD’s Consumer Advisory Committee, or other UCEDD’s CACs.
data will be collected and reported using a four point scale
DATA WILL BE COLLECTED AND REPORTED USING A FOUR-POINT SCALE:
  • very satisfied
  • satisfied
  • somewhat satisfied
  • not at all satisfied
review via a focus group
REVIEW VIA A FOCUS GROUP
  • AUCD contacted a small group of directors and data coordinators for input on the tool.
responses from the focus group
RESPONSES FROM THE FOCUS GROUP
  • The comments were positive
  • There were questions
  • Let’s talk about the questions now
sample questions from the focus group
SAMPLE QUESTIONS FROM THE FOCUS GROUP
  • Should data be collected just on the core website?
  • Can we use other advisory boards?
slide16
ADD will review the feedback
  • ADD will finalize the guidance
  • The new reporting procedures will go into effect August 1, 2009 for the report due July 30, 2010
ad