HR Solutions International, Inc. I 25 East Washington Street, Suite 600 I Chicago, Il 60606 312.236.7170 I hrsolut

2. Who is PROXUS: HR Management and Consulting Firm 11 years in business 25 employees 550+ clients Provide HR, Payroll and Benefits services Consulting Solutions Include: Compensation and Performance Management Compliance and Management Services HR Staffing

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5. Insert data/statistic from HR Solutions ResearchInsert data/statistic from HR Solutions Research

7. William Kahn Professor of the Boston University School of Management First known scholar of Employee Engagement (Early 1990s) Defined Engagement as :“the harnessing of organizational members’ selves to their work roles; likewise disengagement is the uncoupling of selves from work roles” (Kahn, 1990) This concept was later expanded to describe whether employees: Feel positive emotions toward their work Find their work to be personally meaningful Consider their workload to be manageable Have hope about the future of their work¹

8. Engaged Employees are: Loyal. Self-Motivated. Committed. Driven by their job content. An inspiration to others; positive people. Optimistic. Supportive of co-workers. Oriented to providing good customer service. Many factors that impact Employee Engagement—such as motivation, trust, cooperation, and loyalty—affect Quality Customer care and financial performance. Many factors that impact Employee Engagement—such as motivation, trust, cooperation, and loyalty—affect Quality Customer care and financial performance.

10. Level of Engagement has Increased Job security Opportunity for input Contribution to success

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16. Organizational Open Communications Sr. Mgmt relationship w/ employees Direct supervisor/manager Individual Training/Development Career Advancement Benefits

17. Training and Development Tuition Reimbursement Conferences and Seminars

18. Career Advancement Technical and Management Tracks “Plum” Project Assignments Performance Management Linkage

19. Employee Benefits Flexibility Time off Ask them

20. Customizing the Reward… Be Prepared to Act on What You Hear Employee Recess Frisbee Football Segway Riding

22. The perception of C-level executives’ concern for employees is the largest difference between the Engaged Employees and the Disengaged Employees.

23. Engaged Employees also have established a clear alignment with the organization’s strategy and mission.

24. What are some of the things you’ve done that have a positive impact on the organization?

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26. Measure Long-term Impact of Short-Term Actions Quantitative Qualitative

27. Prioritize Areas Under Consideration What Must We Do? Survival What Could We Do? Convenience What Should We Do? Final Decision

28. Common Example Employees value: Opportunity for training/development Career advancement But under pressure, organizations often cut: Tuition reimbursement Seminars/conferences