Governance and Service Delivery (Advanced Course on Management and Development)

1. Governance and Service Delivery (Advanced Course on Management and Development) TrilochanPokharel, trilochan.pokharel@nasc.org.np

2. Session outline • Introduction to governance and service delivery module • Governance landscape: context, actors, issues and challenges NASC, 2018

3. Signature Features of Module • Skills to analyze governance context • Deeper understanding of changes in polity, governance and Constitution of Nepal • Providing a reform lab for service design and delivery NASC, 2018

4. Module Objective Develop ability of participants to analyze governance context, manage intergovernmental relationship and ensure efficacy in public service delivery. NASC, 2018

5. Course Roadmap • Beginning from understanding of governance landscape and it’s implication for principal-agent relationship; • Understanding the aspects of transformation in polity, state structure and exercise of state power; and • Analyzing status of public service and bringing innovation in public service management. NASC, 2018

6. Course Plan Day I: • Governance landscape • State restructuring and federalism in Nepal Day II: • State restructuring and federalism in Nepal (contd) • Fiscal federalism in Nepal Day III: • Fiscal federalism in Nepal (contd) • Managing intergovernmental relationship NASC, 2018

7. Course Plan Day IV: • Public service design Day V: • Service delivery NASC, 2018

8. Governance Landscape NASC, 2018

9. Inside-out • What comes in mind when you discuss the term governance? • Quality? • Society? • People? • Government? NASC, 2018

10. Inside-out • Authority? • Management? • Political environment? • International environment? • Bureaucracy? • Non-government actors? NASC, 2018

11. What else? NASC, 2018

12. Defining Governance State Political parities and environment Governance System Integrity Leadership Strategic orientation Bureaucratic systems and culture International context Citizens Culture and social values NASC, 2018

13. Working Definition As a system or process for exercise of authority, by state authorities and delegated entities, which is founded on common values and operates through democratic infrastructure and delivers public services to strengthen the state and people relationship. NASC, 2018

14. Governance Issues in Nepal NASC, 2018

15. Governance Factors Economic Social Political Governance Issues in Nepal Legal Technological Environmental See page 85 from Public Management and Governance (Tony Bovaird and Elke Loffler) NASC, 2018

16. Group Work 60 mins (10 mins reading, 20 mins group work, 5 mins sharing each, 5 min debrief) NASC, 2018

17. Value and Values- Moment of Truth NASC, 2018

18. Governance… Turke (2008) • Structure- systems, processes, institutions… • Actor- policy makers, public service providers and government… • Synthesis- combination of both NASC, 2018

19. Evolution of Governance NASC, 2018

20. Interactions- base for governance Economic Social Political Do these factors interact? Does this interaction have different impact on governance? Governance in Nepal At what levels do they interact? Technological Legal Environmental NASC, 2018

21. Government and Governance • Power holding vs facilitating • Power - by nature undemocratic, upholding and restrictive • Democratic institutions and systems induce democratic exercise of power NASC, 2018

22. Governance beyond Government • Changing role of government • Multiple actors • Hierarchical to network • State is not sole entity to deliver services • It is more about managing relationship among actors. NASC, 2018

23. Actors of Democratic Governance Change in governance philosophy- governance beyond government Global Actors • State • Market • Civil Society NASC, 2018

24. Actors of Democratic Governance Change in governance philosophy- governance beyond government Creating favourable political, legal and economic environment • State Global Actors • Civil Society • Market Mobilizing people’s participation, promoting constructive engagement Creating opportunities for people NASC, 2018

25. Governance… • However, inherent characteristics of governance actors does not embrace democratic values • Serious gap between demand and supply • Emergence of intermediary NASC, 2018

26. Actors… State People NASC, 2018

27. Actors….. State People Intermediary NASC, 2018

28. Governance Institutions/Actors in Nepal Governance as interaction NASC, 2018

29. Changing governance platform Where do these institutions operate? Is there collusion/ conflict of interests? Governance as interaction How do these institutions interact? Do they provide space for public constestation? NASC, 2018

30. ‘Building democratic institutions’ – G. Shabbir Cheema NASC, 2018

31. Issues and Challenges • Delivering promises- making federalism deliver • Institutionalization of change • Performance orientation • Accountability- justice, finance and performance • Credibility of public institutions NASC, 2018

32. Changes in Government Roles Source: Salamon, L. M. (2000). The New Governance and the Tools of Public Action: An Introduction. Fordham Urban Law Journal. 25(5): 1611-1674. NASC, 2018

33. Positioning role of Public Service • What functions does government do? • How does government function? Function Strengthened state-people relationship • What impact does change in government functions have on you and your organization? Impact • What level of knowledge, skills and behaviors do you have to perform? Competency NASC, 2018

34. Self Assessment Exercise (Time: 20 min.) NASC, 2018

35. New Constitution-New Context In order to fulfill the aspirations for perpetual peace, good governance, developmentand prosperity through the medium of federal democratic republican system of governance, hereby promulgate this Constitution through the Constituent Assembly. NASC, 2018

36. Competency Required • Building integrity • Managing relationship • Managing resources • Leading with purpose NASC, 2018

37. Thank you NASC, 2018