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Welcome!

Welcome!. What you will hear. Staff involvement through needs assessment Technology solutions Lessons learned. Our University. Urban research university 11 schools and colleges 350 major subject areas 33,000 students. Library System Vision. Just in time Just as needed Just for you.

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Welcome!

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Presentation Transcript

  1. Welcome!

  2. What you will hear • Staff involvement through needs assessment • Technology solutions • Lessons learned

  3. Our University • Urban research university • 11 schools and colleges • 350 major subject areas • 33,000 students

  4. Library System Vision • Just in time • Just as needed • Just for you

  5. University Libraries • 5 buildings • Over 3 million volumes • 20,000+ electronic serials • 3 million users annually • 300 full-time & part-time staff

  6. Changes 1995-2005 • Shift from print to e-resources • 29% spent 1995 to 92% spent 2005 • Users savvy with technology • Competition

  7. Our Old Culture • Traditional skill sets • Building-focused organization • Emphasis on print and collection building

  8. Our New Culture • Digital proficiency • Real-time communication • Collaboration & partnerships

  9. Our Response • Retool staff skills sets • Shift to e-culture • Do it quickly • No new spending!

  10. The Need for Assessment • Library System a hub for intellectual and cultural growth • Growing concern of management that many staff members have been unable to keep up with the changing needs of technology • Changing economic landscapes and static staff size

  11. Balanced Scorecard

  12. The NA Process • One-on-one direct interviews with 25 staff members, lasting approximately one hour each • Survey to all 180 members of the staff • 28% of staff responded

  13. Who We Studied • All staff members given equal chance to participate • At least one member from every service group/department • Age and education level were evenly distributed

  14. Survey Results • 89% could turn on a computer all the time • 85% could open and save a file • 60% could make back-up copies of files • 81% could log on to the network

  15. Microsoft Skills • 89% Can create a Word document • 62% Can create an Excel spreadsheet • 11% Can create an Access database • 62% Can create a PowerPoint presentation

  16. Other Tech Skills • 62% Use OnTime to schedule appointments or events • 96% Use e-mail to send a message • 94% Use e-mail to send an attachment to a message • 81% Save an attachment from a received e-mail message

  17. Interview Results • Responses supported results of survey • Comfort levels lie with existing knowledge of technology • Lacking knowledge of program functions slowed down or halted daily work

  18. Major Issues • File management problems • Microsoft Word functions • Saving, sending, and working with e-mail attachments • Lack of understanding of network drives

  19. We Aren’t Alone • Office workers see IT speak as a foreign language • Nearly 75% said they spend more than an hour a week trying to figure out what something means to finish a task • Not just the older generation Cited from: http://icwales.icnetwork.co.uk/0100news/0200wales/tm_objectid=16163299&method=full&siteid=50082&headline=office-blunders-caused-by-computer-jargon-name_page.html

  20. Recommendations • Focus on basic computer file management, e-mail and Office skills enhancement for library employees • Build a skills database to track current and required skill levels

  21. Recommendations • Allocate at least one full time position devoted exclusively to: • Coordinate training efforts • Provide leadership in continuing aspects of assessment and performance improvement initiatives • Develop a core set of computer competencies that all employees must possess

  22. The Path to e-Culture

  23. The Three Pillars Mission -- Goals -- StrategyValues Collaborate Deliver Manage Just for You! Learner Centered Just in Time Learner Controlled Just as Needed

  24. Pillar 1: Manage Course List

  25. Pillar 1: Manage Announcements

  26. Pillar 1: Manage Staff Information

  27. Pillar 1: Manage Course Offerings

  28. Pillar 1: Manage Tests

  29. Pillar 1: Manage Assessment

  30. Pillar 1: Manage Assessment

  31. Pillar 2: Deliver Personalized Courses

  32. Pillar 2: Deliver Class

  33. Pillar 2: Deliver Instructor View

  34. Pillar 2: Deliver Reports

  35. Pillar 2: Deliver Reports

  36. Pillar 2: Deliver Reports

  37. Pillar 3: Collaborate Portal

  38. Pillar 3: Collaborate Topics

  39. Pillar 3: Collaborate News

  40. Pillar 3: Collaborate Dean’s Blog

  41. Pillar 3: Collaborate Team Sites

  42. Pillar 3: Collaborate Balanced Scorecard

  43. Pillar 3: Collaborate Personal Web Sites

  44. Pillar 3: Collaborate Real-time Communications

  45. Pillar 3: Collaborate Shared Workspace

  46. The Keys to Success • Strong Executive Support • Strong Team Approach • Based upon Theory / Research • Cross-functional Cooperation • Sense of Urgency • Staff Enthusiasm

  47. The Future Challenges • Constant Marketing / Creating Buy-in • Expand Training Content • Capture Resume / Sell Skills • Capture Outcome Measures • Staff Changes • Funding • Prepared for Anything

  48. Thank you! www.lib.wayne.edu Sharon Phillips -- ae7228@wayne.edu Jill Kuskowski -- ae0831@wayne.edu John Heinrichs -- ai2824@wayne.edu

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