Multi family help desk
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Multi-Family Help Desk - PowerPoint PPT Presentation


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Multi-Family Help Desk. Khevin Johnson Project Manager Curtis James Task Lead Lisa Fletcher Helpdesk Analyst Michelle Suber Helpdesk Analyst Nicole Dodson Helpdesk Analyst Tarshia Porter Helpdesk Analyst Giovanni Morales Helpdesk Analyst. Staff. How to contact us.

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Staff l.jpg

Khevin Johnson Project Manager

Curtis James Task Lead

Lisa Fletcher Helpdesk Analyst

Michelle Suber Helpdesk Analyst

Nicole Dodson Helpdesk Analyst

Tarshia Porter Helpdesk Analyst

Giovanni Morales Helpdesk Analyst

Staff



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Multifamily Helpdesk Supported Applications

  • TRACS – Tenant Rental Assistance Certification System

  • DAP – Development Application System

  • REMS –Real Estate Management System

  • MDDR – Multifamily Delinquency and Reporting System

  • APPS – Active Partner Performance System



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Secure Systems

Form location:

http://www.hud.gov/offices/hsg/mfh/trx/trxdocs.cfm


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HQ Initiated Move-Out Request (con’t)Reasons for Request

  • Initial Move-Out failed in TRACS. My software will not allow me to create and submit another MAT40 for this tenant.

  • My software has never allowed me to create a MAT40 for this particular tenant.

  • Due to a change in ownership/management this tenant no longer exists in my portfolio for me to submit a MAT40.

  • Other. Please explain on following page


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Benefits of using the TRACS Online Queries

  • It’s FREE!!!!

  • Current Voucher Status

  • Estimated Pay date

  • Compliance Percentage

  • Late Recertifications

  • Tenant Certification History / Discrepancies

  • Verify receipt of updated tenant information


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How do I get started?

  • http://www.hud.gov/offices/reac/online/online_registration.cfm

  • Contact REAC at 1-888-245-4860


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HQ Move out Request form

  • Form will be updated

  • All applicable information must be completed on form


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TRACSMail

  • Password resets



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