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Workshops for Children’s Centre Managers. Support available from the Money Advice Unit (MAU) for families making the transition into work March 2013. MONEY ADVICE UNIT. Who we are What we do…. Who are we?.

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Workshops for children s centre managers
Workshops for Children’s Centre Managers

Support available from the Money Advice Unit

(MAU) for families making the

transition into work

March 2013


Money advice unit
MONEY ADVICE UNIT

Who we are

What we do…


Who are we
Who are we?

We are part of HCC’s Health and Community Services (HCS) and work with all age groups in order to:

  • Increase take-up of benefits and tax credits

  • Provide economic wellbeing, through accurate advice and information on benefits and debt to organisations in Herts

  • Advise on changes in social security and debt legislation


What we do
What we do

  • Benefit take-up and casework

  • Advice - benefit and debt

  • Information

  • Training and talks

  • Hertsdirect

  • Policy advice


Who do we help
Who do we help?

  • HCC staff

  • Health staff

  • Voluntary organisations

  • Statutory organisations

  • Individuals

  • CABs


Support for families
Support for families:

  • Information directly accessible to the public – signpost to website

    www.hertsdirect.org/benefits

  • Adviceline - for professionals only (email or telephone)

  • Training/ talks to professionals

  • Talks to user groups

  • Income maximisation projects (specific criteria)

  • Not a frontline telephone/advice service for the public


Information for families
Information for families:

  • Extra money for families booklet

  • Family finance project

  • Website for up to date information

  • Factsheets


Family finance project
Family Finance project

  • Started December 2011

  • Broxbourne and Stevenage

  • Advice workers able to take on some benefits and low level debt casework

  • Targeted training for front line workers


Mau information
MAU Information

  • Factsheets/leaflets e.g.

    • Extra Money for Families

    • Help with Household Bills

    • Benefits for Carers

    • Extra Money for Older People

    • What to claim if you are ill or disabled

    • In and Out of Work

    • Benefit rates

  • www.hertsdirect.org/benefits

  • 01438 843456


Mau income maximisation projects
MAU Income Maximisation Projects

  • HCS Project

  • Carers Project

  • Children with Disabilities Project


Mau income maximisation projects1

Help to claim targeted benefits:

Attendance Allowance

Disability Living Allowance

Carer’s Allowance

Means-tested benefits e.g. Pension Credit

MAU Income Maximisation Projects


Hcs project
HCS Project

Only available to older and disabled people referred by

HCS via ACSIS or Health staff by phone or email

Referrals accepted for under 60s receiving:

homecare, daycare, enablement or direct payments

We offer help with claiming:

  • Disability Living Allowance

  • Carers Allowance and

  • Means-tested benefits

    • and


Hcs project1
HCS Project

Over 60’s for help with claiming:

  • Disability living allowance

  • Attendance allowance

  • Carers Allowance


Hcs project2
HCS Project

This project cannot help:

  • under 60s who are not getting services; referred to the CAB’s Disability Benefits Project for help with DLA

  • over 60s who need help with means tested benefits only; referred to the Pension Service for help with Pension Credit tel: 0800 99 1234

  • over 60s who need help with DLA or attendance allowance who are not referred by HCS or Health; referred to the CAB’s Disability Benefits Project as above


Carers project
Carers Project

For carers under 65, particularly those:

  • Receiving a carers assessment from HCS/Health

  • Referred from Carers in Herts

    For help with claiming:

  • Disability Living Allowance

  • Carer’s Allowance

  • Means-tested benefits


Children with disabilities project
Children with Disabilities project

For families of children who may be eligible for help with claiming Disability Living Allowance


How to make a referral
How to make a referral

  • Via ACSIS for all HCS staff

    For Health staff

  • Phone MAU on 01438 843456 or

  • E mail [email protected]


Mau advice line staff only
MAU Advice Line (staff only)

  • Tel: 01438 843444

  • Mon-Fri

  • 9.30am-12.30pm

  • E mail: [email protected]


Mau training and talks
MAU Training and Talks

  • Rolling programme of training or customised sessions on

  • Welfare benefits, debt, financial inclusion

  • Talks to user groups, staff and volunteers

  • Ring 01438 843456 or e-mail

    [email protected]


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