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New Directions in Human-Computer Interaction Abigail Sellen

New Directions in Human-Computer Interaction Abigail Sellen. SOCIAL SCIENCE. DESIGN. TECHNOLOGY. Abigail Sellen. Richard Harper. Alex Taylor. Richard Banks. Tim Regan. Shahram Izadi. Stuart Taylor. PhD Scholarship: Abi Durrant. Interns: Lucia Terrenghi, Maryam Tohidi,

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New Directions in Human-Computer Interaction Abigail Sellen

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  1. New Directions in Human-Computer InteractionAbigail Sellen

  2. SOCIAL SCIENCE DESIGN TECHNOLOGY Abigail Sellen Richard Harper Alex Taylor Richard Banks Tim Regan Shahram Izadi StuartTaylor PhD Scholarship: Abi Durrant Interns: Lucia Terrenghi, Maryam Tohidi, Susan Wyche Dave Kirk Yang Wang Dynal Patel Consultants: Bill Buxton, William Newman, JoFish Kaye

  3. Deeper understandings Probes New technology concepts Prototypes Technological advancements Publications

  4. The past: The era of “HCI” • Users as information processors • Dominance of cognitive psychology and engineering for modelling behaviour USERS At the desktop both literally and metaphorically TECHNOLOGY • To model users and system behaviour so as to maximize productivity and efficiency in the office GOAL

  5. The user as a computer “The Psychology of Human-Computer Interaction” (1983). Card, Moran and Newell

  6. The present: The “mobile”, “pervasive” and “ubicomp” era • Users as players in a bigger system • As entities whose activities can be modelled, • predicted, sensed and augmented USERS • Everywhere and anywhere (mobile, pervasive, ubiquitous) • Converging • Smart environments TECHNOLOGY • To model user and system behaviour so as to maximize • productivity and efficiency anytime, anyplace • To make users more effective through intelligent • environments and tools GOAL

  7. The user as a component in a complex system

  8. But where has that got us? User understanding • The user as information processor takes us a significant way forward • Focus on usability Technologies • That have successfully removed many of the problems of human-machine interaction • New opportunities by dissolving space-time boundaries But we need new impetus to drive research and fuel imagination We need new assumptions, a new agenda….

  9. Users OLD NEW Understanding users in machine terms Users can be modelled, predicted and sensed Users as part of a pre-defined system • Understanding users in human terms • Users are active creators of • their own experiences • Users as part of complex, pre-existing ecologies • These are social and cultural matters as well as cognitive and engineering matters

  10. Technology OLD NEW Place-less Place agnostic Networked Convergence • Place-ness • Situated • Ecological • Divergence • An interdisciplinary approach means new design goals

  11. Goals OLD NEW • To maximize the productivity and efficiency of human-technical systems • To make users more effective through intelligent environments and technologies • To provide diversity of experience through good design, a sensitivity to place, and an understanding of human values • To offer tools as resources for intelligence and creative expression • Social, cognitive, technical and design disciplines are equal partners at the table

  12. Some Examples • USERS • Broader, richer concept of the user (as an intelligent, social and even moral being!) • TECHNOLOGIES: Diversity of experience • Through physical form • Sensitivity to place

  13. Some Examples • USERS • Broader, richer concept of the user (as an intelligent, social and even moral being!) • TECHNOLOGIES: Diversity of experience • Through physical form • Sensitivity to place

  14. HomeNote

  15. A field trial of HomeNote

  16. Functional uses of HomeNote awareness & reassurance conveying information calls for action reminders & info storage

  17. A broader concept of the user affection wonder identity

  18. Some Examples • USERS • Broader, richer concept of the user (as an intelligent, social and even moral being!) • TECHNOLOGIES: Diversity of experience • Through physical form • Sensitivity to place

  19. Some Examples • USERS • Broader, richer concept of the user (as an intelligent, social and even moral being!) • TECHNOLOGIES: Diversity of experience • Through physical form • Sensitivity to place

  20. Diversity through physical form PC Cellphone PDA Laptop

  21. Diversity through physical form clocks bowls magnets shoeboxes

  22. Some Examples • USERS • Broader, richer concept of the user (as an intelligent, social and even moral being!) • TECHNOLOGIES: Diversity of experience • Through physical form • Sensitivity to place

  23. Some Examples • USERS • Broader, richer concept of the user (as an intelligent, social and even moral being!) • TECHNOLOGIES: Diversity of experience • Through physical form • Sensitivity to place

  24. Designing for place mantelpiece kitchen

  25. Designing for place mantelpiece

  26. Designing for place mantelpiece kitchen

  27. Designing for place kitchen

  28. Designing for place kitchen

  29. Conclusions • Working in research can be just as much about the human experience as about the technology • Building prototypes can help deepen our understanding of this experience • Can also lead to new concepts, and new products • Must be achieved through partnership of technology, social science and design

  30. appendix

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