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Moving Back to Campus: Localizing a Statewide Virtual Reference Service

Moving Back to Campus: Localizing a Statewide Virtual Reference Service. Valery King, Jane Nichols and Greg Padilla Oregon State University Libraries Virtual Reference Desk Conference November 8, 2004. VRD 2004. Oregon State University Libraries: History and Background.

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Moving Back to Campus: Localizing a Statewide Virtual Reference Service

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  1. Moving Back to Campus: • Localizing a Statewide Virtual Reference Service Valery King, Jane Nichols and Greg Padilla Oregon State University Libraries Virtual Reference Desk Conference November 8, 2004

  2. VRD 2004 Oregon State University Libraries: History and Background • About the OSU Libraries • A brief history of statewide reference at OSU

  3. VRD 2004 OSU Extension Offices & Experiment Stations

  4. VRD 2004 OSU gets involved in VR • First steps: pre-planning and task forces • Participation in statewide multi-type consortia (L-net)

  5. VRD 2004 Why come back to campus? • Service issues: • Instruction focus of academic library • Fulfils goal of comprehensive reference service • Students assume they’re talking to us • Extended Campus

  6. VRD 2004 What we have at home… • Resources important to college students: • Academic/Research collection • Licensing agreements/databases • Familiar with our resources • Librarian expertise

  7. VRD 2004 Getting started • L-net encouragement • Current Task Force http://osulibrary.oregonstate.edu/projects/VRTF/ • Training • Pilot service

  8. VRD 2004 Going live • Service parameters • Substitute librarians • Promotion http://osulibrary.oregonstate.edu/reference/

  9. VRD 2004 More than a reference desk • Waiting rooms • Virtual office hours http://osulibrary.oregonstate.edu/reference/online_office.html • Meeting rooms • Meetings • Classrooms • Individual appointments

  10. VRD 2004 Is it worth it?

  11. VRD 2004

  12. VRD 2004

  13. VRD 2004 Continuing on with L-net • Benefits for the State and OSU • Part of Oregon’s library community • OSU’s continuing leadership role in state reference service • Land Grant mission to Oregon’s citizens

  14. VRD 2004 Future Opportunities • Integrating into the reference desk • Potential Academic Partners • Statewide & Regional • Marketing

  15. VRD 2004 Questions/Discussion

  16. VRD 2004 Thank You! • Valery King valery.king@oregonstate.edu • Jane Nichols jane.nichols@oregonstate.edu • Greg Padilla greg.padilla@oregonstate.edu • OSU Virtual Reference Task Force website: http://osulibrary.oregonstate.edu/projects/VRTF/ • OSU Libraries home page: http://osulibrary.oregonstate.edu

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