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Problems. Loss of members to broadband Mail System Failures Mail System Spam Cost of Internet System Increasing Costs Lack of Volunteers. Loss of members to broadband. Broadband is increasing in popularity GFN dial-in difficulties Out download times limited by telco

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Presentation Transcript
problems
Problems
  • Loss of members to broadband
  • Mail System Failures
  • Mail System Spam
  • Cost of Internet System
  • Increasing Costs
  • Lack of Volunteers
loss of members to broadband
Loss of members to broadband
  • Broadband is increasing in popularity
  • GFN dial-in difficulties
  • Out download times limited by telco
  • Broadband moving to rural areas by Broadband over Powerline implementation
  • GFN is old technology
mail system failures
Mail System Failures
  • Installation of new server did not deliver as promised.
  • Reset of new server caused a four day lapse in service for the whole site.
  • Board chair will not go into the cabinet any more, honest!
  • System limits affect download and upload times for graphic rich websites and emails.
mail system spam
Mail System Spam
  • Most common member complaint is too much spam.
  • Feedback from non-renewals is too much spam.
  • Most of Systems committee resources are directed towards ongoing spam evolution.
  • Having spam is constant irritant.
cost of internet system
Cost of Internet System
  • $27,314 Fees to OTC and Telnetww for cabinet modems and office
  • $2000 for new server
  • $600 for new computer
  • $100 for new monitor
  • $249 for combination scanner, copier, fax machine
increasing costs
Increasing Costs
  • 10% pass-through cost from OTC.
  • No long term Telnetww contract.
  • Business Insurance cost going up for same coverage.
  • We reduced Liability Insurance coverage by ½ two years ago and new rate is almost as much cost as old coverage.
  • Taking $1500 out of savings each month to pay bills
lack of volunteers
Lack of Volunteers
  • Increase Public Relations in existing service areas
  • Develop a brand identity for GFN.
  • Support local activities with advertising.
  • Use Letter to Editors columns to increase our recognition to the communities that we serve.
  • Empower our members to be spokespersons for GFN.
opportunities
Opportunities
  • Improve services
  • Improve System Stability
  • State wide expansion
  • Mail Service outsourcing
  • Eliminate co-location charges
  • Target area advertisement for Selected rural areas
  • Relocation to Flint Downtown to save on telephone cost and rent
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