Re-Engineering Billing and Collections
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Re-Engineering Billing and Collections in an Oracle / Object-Oriented World. - Oracle Applications User Group Conference - Orlando, Florida April 1996. Gregory T. Robleski Director, Program Mgmt - Billing Bell Atlantic Network Services, Inc. Topics.

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Oracle applications user group conference orlando florida april 1996

Re-Engineering Billing and Collectionsin an Oracle / Object-Oriented World

- Oracle Applications User Group Conference -

Orlando, Florida

April 1996

Gregory T. Robleski

Director, Program Mgmt - Billing

Bell Atlantic Network Services, Inc.


Oracle applications user group conference orlando florida april 1996

Topics

oThe Management and Systems Challenge

o Application Development Using an Object Approach

o Overcoming Resistance to the Object World

o Checkpoint and Lessons Learned


Oracle applications user group conference orlando florida april 1996

The Management and Systems Challenge: The Factors

oBell Atlantic is one of the seven Regional Bell Operating

Companies (RBOC’s).

-Serves 7 states (DC, DE, MD, NJ, PA, VA and WV)

-14 million customers

-$15 billion in revenue

-75,000 employees

oBut Bell Atlantic is not one company.

o Bell Atlantic is a RBOC.

How to Effect and Control Massive Business Process and Information Systems Change.


Oracle applications user group conference orlando florida april 1996

Bell Atlantic Current Billing / Customer Contact High-Level Flows

PA NJ

PA /NJ

INVOICES

REVENUE

ACCOUNTING

PA NETW

PA DOE

SEF

CAF

Calculate

Invoice

Generation

BOSS

CSR 3270

PA DOE

PA DOE

PA DOE

PA SOP

SSNS

Customer Data Bases

NJ NETW

PA DOE

NJ DOE

MISOS

EDIT RATE

PANJ Toll

RAMA

SSNS

CSR 3270

PA DOE

ATT/MCI

IBS

BAUI

CORP

INVO

ECDB

CP Toll

ATT/MCI

C&P

CP NETW

SOACS

EDIT RATE

MAST ACCT

Calculation

Invoice

Generation

BOSS

SSNS

CSR 3270

PA DOE

Customer Data Bases

INVOICES

REVENUE

ACCOUNTING


Oracle applications user group conference orlando florida april 1996

The Management and Systems Challenge: The Objective

oOne regional-oriented company:

-One workforce;

-One management infrastructure.

oObliterate the legacy systems (information, management, personnel

etc.) and mindset.

oTurn the battleship in four years, or less!

The Demands of the Marketplace Must Drive the Technology and the Business Processes!


Oracle applications user group conference orlando florida april 1996

Bell Atlantic New Billing / Customer Contact Architecture

Invoice

Preparation

Media

Distribution

Outbound

interfaces

Customer Contact

Service Order Processing

Invoice Processing

3rd Parties

IBS

SEFS

ACCTS

MASTERFILE

SOACS

MISOS

DOE

SOP

NETW

Account

Receivable

Reports

Financial

Databases

Collection

Credit

Manager

PA/NJ

Billing

BATCH

SOE

C/P

Billing

EXPRESS

DATA BASE

SSNS

BOSS

Replacement

Pricing

Manager

Invoice

Media

Production

Service

Express

Input

Manager

Network

Systems

Pre-Processor

Rate & Pricing

Service

Delivery

3rd Parties

Networks

Toll


Oracle applications user group conference orlando florida april 1996

The Management and Systems Challenge: The Solution

oFor many industries / organizations, change has become a way of

life.

oFor many industries / organizations, technology has become the

business.

oThe pace of business and technology change is quickly becoming

the responsibility of the CEO and Board.

oOnly organizations which merge a business perspective with a

technology culture can successfully manage massive, technology-

powered change.

The Promise of Object-Oriented Analysis, Design & Development!


Oracle applications user group conference orlando florida april 1996

Application Development Using an Object Approach

oThe demands of the marketplace required an aggressive solution.

oBut little experience with Objects.

oA somewhat different paradigm is needed:

-Central oversight and issue management.

-Project status reporting and metrics.

-Top-to-bottom client involvement.

-External constituencies.

-Bifurcating of the IS Organization.

The Program Office Is the Mechanism to Manage Development and Change!


Oracle applications user group conference orlando florida april 1996

Office Structure / Organization

Billing Steering Committee

Connor, Gordon, McDermott, Stallard, Szygenda, Wolfe

o BPE - Bennetto Pub / OS - Bautz

o SBS - Eisenharto Dir - Moore

o IS - Naderkhani,o Network - Guerard

o FO - Sherman o Consumer - Sutter

o Carrier - Swan o LBS - Van Tuyle

o Fed - Franceo OCS - Sprehe

Business

Advisors

Process Owner - Billing

McDermott

Express Release 1 Program Office

Process Management

Overall Express Program Manager, Robleski

Client Project Managers: LOB Implementation Mgrs:IS Release Mgmt, Daniels

o Requirements Management - TBDo Release Management - Sieber

o User Testing / Customer/ Data Cleanup -o Systems Engineering - Harvey

Deeringo Release 1.2 Mgmt - DiBella

o Input manager/Client - Needhammero Release 1.5 Mgmt - Szuba

o Communications - Whelano Conversion - TBD

o Issues Logging / Schedules - Muscaro

o Bill Inquiry Methods / BOSS - Young

o User Training - Zemke

o Regulatory - Grover

o Process Compliance - Gillette

o Bill Formats & Methods - Lardy

o A / R Replacement - Weiss

o Admin / Lotus Notes - Owens

o Financial Analysis / Process Costs -

Twillman

o Billing Planning - Gupta

o Payment Processing - Moore

o Change Mgmt - Artz

o Metrics - Hardy

o Administration - Flowers

o Pub / OS - Bautz

o Fin Ops - Derderian

o LBS - DiLella

o Consumer - Sanders

o SBS - Talbert

o Carrier - Toothman

o Directory - Weaver

o Network - Needhammer

o Federal - Stevenson

o Toll - Meyerson

o OCS - Quirk

IS Project Managers

Release Support:

o Printers/Inserters - Cole, Henryo Workstations/Servers - Riley

o Print Center Construction - Coleo Bill Quality Ctr - Felter, Hart

o Data - Swifto Operations Interfaces - Felter, Hart

o Collection Ctr Methods - Haderero Production Mgmt - Collazo

o Integration Testing - Dunigano Product Catalog - Olson

Software Development:

o DiGiovanni

o Ferri

o Henry

o Dragoni

o Fremont


Oracle applications user group conference orlando florida april 1996

Overcoming Resistance

oNothing is easy!

oNot a replacement for understanding the business and the clients.

oNot a solution to all problems.

oMost resistance is found in the technology organization(s)!

oSelection of Legacy to Object migration path is critical.

oInability to monitor development and project status.

Be Prepared! The Road to Objects Is Bumpy!


Oracle applications user group conference orlando florida april 1996

Checkpoint and Lessons Learned

oexpressTrak has been a success!

-New invoice introduced.

-Cost savings beginning to be realized.

-EDI and INTERNET payment trials proceeding.

-Staff being re-deployed.

oObjects do offer advantages:

-Productivity gains.

-Easy to explain to clients / business people.


Oracle applications user group conference orlando florida april 1996

Checkpoint and Lessons Learned

oObjects cause management problems:

-Time lines are iterative and meaningless.

-Staffing / Hiring costs skyrocket.

-Project estimation and management become significantly

harder.

-Impossible to pursue without a heavy client commitment /

involvement (i.e., The Program Office).

The Object Wave is Coming!

You Can Either Ride It, or Be Swept Away!


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