7 must have skills for a sales person and role of training
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View our presentation to know the 7 key skills needed for a successful sales person and how one can help sales people develop through training.

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Skills of a winning sales person
Skills of a Winning Sales Person

Listening skills

Essential for good communication

Helps gain valuable information from customers.


Skills of a winning sales person1
Skills of a Winning Sales Person

Questioning skills

Essential for persuasion

Building relationships

When?

What?

How?

Who?


Skills of a winning sales person2
Skills of a Winning Sales Person

Knowing the product

Helps convince customers

Prepared to answer customer queries


Skills of a winning sales person3
Skills of a Winning Sales Person

Recognizing the process

Helps identify their comfort zones

Can work on areas they need to improve


Skills of a winning sales person4
Skills of a Winning Sales Person

Understanding customer objections

Based on market trends

Competitor offerings


Skills of a winning sales person5
Skills of a Winning Sales Person

Identifying buying signals

Enable customers to make a choice

Reassure the customers of their decision


Skills of a winning sales person6
Skills of a Winning Sales Person

Negotiating and closing skills

Offers and discounts possible

Clauses non-negotiable


Skills of a winning sales person7
Skills of a Winning Sales Person

Listening skills

Questioning skills

Knowing the product

Recognizing the process

Understanding customer objections

Identifying buying signals

Negotiating and closing skills

Can sales people acquire these skills in a 2-3 day training program?


Skills of a winning sales person8
Skills of a Winning Sales Person

Training sales people on all the skills they need for selling is difficult through a classroom training session.

Limited time

Limited reach

Can there be a structured continual support?

Can there be a structured continual support?



Collaborative learning environment
Collaborative Learning Environment fosters learning on a continual basis.

Features of a collaborative learning

environment

Bite-sized learning modules

Access through multiple devices

Available in multiple formats

Interaction with peers through chats and discussion forums

Push and Pull content for learning


Collaborative learning environment1
Collaborative Learning Environment fosters learning on a continual basis.

Ideas for skills building through a collaborative learning environment.

Resource pool that can be populated on the learning portal


Listening skills
Listening Skills fosters learning on a continual basis.

Develop listening skills

though bite size modules of listening comprehension


Questioning skills
Questioning Skills fosters learning on a continual basis.

Get them to ask the right questions

  • Use scenarios, short clips and quizzes


Sales process knowledge
Sales Process Knowledge fosters learning on a continual basis.

Reinforce process knowledge

  • Online refresher training


Product knowledge
Product Knowledge fosters learning on a continual basis.

Product Knowledge through eLearning & mLearning modules


Selling strategies
Selling Strategies fosters learning on a continual basis.

Handling customer objections

Identifying buying signals

Negotiating and Closing Skills


Social learning
Social Learning fosters learning on a continual basis.

Wikis, Discussions Boards, Forums etc.


Conclusion
Conclusion fosters learning on a continual basis.

Winning sales people are said to possess certain specific skills-set.

Online training methods can be creatively used effectively, to build these essential skills, in a sales person.

A collaborative learning environment with all the essential resources can be a useful learning platform for a sales person.


To read more such articles, please visit fosters learning on a continual basis.

blog.commlabindia.com


THANK YOU fosters learning on a continual basis.


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