Summary of achievements c alifornia d epartment of fair e mployment housing
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SUMMARY OF ACHIEVEMENTS C alifornia D epartment of Fair E mployment & Housing. u ND Phyllis W. Cheng | Director California Department of Fair Employment and Housing www.dfeh.ca.gov. DFEH Innovations and Efficiencies.

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SUMMARY OF ACHIEVEMENTS C alifornia D epartment of Fair E mployment & Housing

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Summary of achievements c alifornia d epartment of fair e mployment housing

SUMMARY OF ACHIEVEMENTS California Department of Fair Employment & Housing

u

ND

Phyllis W. Cheng | Director

California Department of Fair Employment and Housing

www.dfeh.ca.gov


Dfeh innovations and efficiencies

DFEH Innovations and Efficiencies

Automation: implemented appointment and Right-to-Sue systems; deployed new cloud-based Case Management System; maintain paperless offices.

Intake reform: implemented telephone intake; ceased in-person intake; instituted online complaints.

Office consolidations: accomplished 50% overhead reductions.

Triage investigations: developed case grading system to triage cases.

Target systemic discrimination: re-established Special Investigations Unit.

Maximize statutory authority: file Director’s, group/class complaints; achieved historic $6 million class action settlement on family leave.

Dispute resolution: developed new Dispute Resolution Division with 82% successful settlement rate.

Training: sponsor monthly MCLE/HRCI webinar training, free to governmental agencies, saving State of California $400,000 in training costs to date.

Regulatory reform: issued procedural regulations and rescind underground regulations.

New partnerships: launched DFEH-UC|CSU|Community College clinical programs; training future civil rights lawyers & investigators; Civil Rights Graduate Fellowship pipeline program.

Outreach: conduct in-person, webinars and social media outreach.

Contract compliance: revitalized Office of Compliance Programs to ensure FEHA compliance by State contractors.

Staff development: prevented layoffs and promoted 50% of entire staff.

Savings to State: returned $3.5 million 2008-2012 year-end funds to State Treasury.

Governmental reform: assisted the Governor with efficiencies in absorbing rulemaking function of the former Fair Employment & Housing Commission in 2013.


Summary of achievements c alifornia d epartment of fair e mployment housing

Budget

Staffing

Complaints

Settlements


Summary of achievements c alifornia d epartment of fair e mployment housing

Efficiencies Achieved by Case Grading,

Systemic Investigations and Mediation Innovations


Summary of achievements c alifornia d epartment of fair e mployment housing

Efficiencies Achieved by Case Grading


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