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SUMMARY OF ACHIEVEMENTS C alifornia D epartment of Fair E mployment & Housing. u ND Phyllis W. Cheng | Director California Department of Fair Employment and Housing www.dfeh.ca.gov. DFEH Innovations and Efficiencies.
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Phyllis W. Cheng | Director
California Department of Fair Employment and Housing
Automation: implemented appointment and Right-to-Sue systems; deployed new cloud-based Case Management System; maintain paperless offices.
Intake reform: implemented telephone intake; ceased in-person intake; instituted online complaints.
Office consolidations: accomplished 50% overhead reductions.
Triage investigations: developed case grading system to triage cases.
Target systemic discrimination: re-established Special Investigations Unit.
Maximize statutory authority: file Director’s, group/class complaints; achieved historic $6 million class action settlement on family leave.
Dispute resolution: developed new Dispute Resolution Division with 82% successful settlement rate.
Training: sponsor monthly MCLE/HRCI webinar training, free to governmental agencies, saving State of California $400,000 in training costs to date.
Regulatory reform: issued procedural regulations and rescind underground regulations.
New partnerships: launched DFEH-UC|CSU|Community College clinical programs; training future civil rights lawyers & investigators; Civil Rights Graduate Fellowship pipeline program.
Outreach: conduct in-person, webinars and social media outreach.
Contract compliance: revitalized Office of Compliance Programs to ensure FEHA compliance by State contractors.
Staff development: prevented layoffs and promoted 50% of entire staff.
Savings to State: returned $3.5 million 2008-2012 year-end funds to State Treasury.
Governmental reform: assisted the Governor with efficiencies in absorbing rulemaking function of the former Fair Employment & Housing Commission in 2013.
Systemic Investigations and Mediation Innovations